Steve Winckler Email and Phone Number

AT&T Business Strategic Data Transformation (2016 – present)Leading a new team within AT&T Business to focus on transforming our end-to-end data strategies, including acceleration and enablement of transition to SaaS architecture utilizing Salesforce and ServiceNow.Driving the integrated data strategy and transition architecture patterns to power our true future model of operations, consolidating over 1,000 applications to SaaS.Defining org definition, team identify, strategy prioritization and value proposition while developing a focus area for AT&T Business Strategic Data Transformation.• Led strategic data integration for Sales Compensation pilot for SaaS platform enablement, ensuring reusable data architecture that could be reused for Customer360 views.• Identified end-to-end strategy and launched a proof of concept for ATTB operations to link together customer, self-service, sales experience across Salesforce and ServiceNow.• Established a repeatable pattern for data rationalization of large applications to identify efficient app rationalization and cloud modernization strategies, resulting in a 75% reduction from initial estimates.• Project analysis of in-flight projects identified 35% duplicate & conflicting data, which was used to drive awareness and change data requirement strategies.• Leading a Center of Excellence in AT&T Business for K2View, as a new technology to help grow community and expertise. As part of this COE, executed 6 different POCs utilizing K2View for integration with Servicenow and Salesforce.• Launched an aggregated order details data fabric using K2View to provide real time order status and Servicenow integration, resulting in a 75% cost reduction vs. traditionally coded ETL solutions.• Responsible for Design Thinking for data centric problems, such as Customer Contact Management by bridging legacy knowledge with vision and functional solution for getting to SaaS.

Integrated Platform & Experience - IP&E (2018 - 2020)Established and lead a SAFe Agile Release Train from the ground up, comprising 12 primary applications and nearly 100 delivery resources. We delivered a Sales Express Sales Flow evolving the business selling application into a true platform that delivers data-driven, multi-product, Integrated Solutions. This allowed for rapid on-boarding of products to sales, utilizing reusable configurable microservices based on common capabilities.• Pioneered the common capability model for AT&T Business, establishing 16 new microservice common capabilities, yielding development efficiency of $2.4 million.• $40 million development savings through reuse of those common capabilities more than 125 times in the first 18 months, as new products and personas were on-boarded without additional development.• Pivot to SAFe culture and Test Driven Development (TDD) led to defect leakage rate of less than 3% vs. a target of 12%.• Pre-production and production deployment frequency increased 10x vs. traditional delivery models. Powered by a microservices architecture.• In the first full year, budget variance was less than 5% (underrun), driven by culture change and stable capacity driven resource model.

Contract Transformation (2016 - 2018)Revolutionized a paper based contracting process and architecture, transforming an ecosystem of monolithic applications to a common capability, microservice (mS) enabled, data driven, digital contracting platform. This provides digital pricing schedules and automated error checking sellers and development efficiency when pricing schedule revisions are required, resulting in operational and experience efficiencies of ~400 minutes per executed contract.• Established 6 new microservices (mS )for contracting functions and 78 instances of reuse.• 17 products on-boarded to the platform, supporting 37 pricing schedules across both multiple sales platforms.• At the time, proving new technology as the first AT&T Business initiative to significantly leverage microservices.• Speed/Cost: New pricing schedule templates can now be created with 30-40% less delivery effort and in 1-2 months as opposed to 4-6 months.• Quality: Over 75% reduction in pre-production Defect Density by the 3rd release.• Speed: Defect fixes during PVT were delivered in 1-5 days, as opposed to what has historically been between 7-21 days

Led an organization accountable for end-to-end internal business client representation for all technology deliverables, specializing in a broad range of growth businesses for AT&T across mobility data solutions, new device launches and emerging lines of business.• Translated broad business strategies into achievable solutions.• Accountable for scope definition and delivery plans for complex cross functional projects, providing strategic and technical leadership as a recognized Subject Matter Expert• Implemented solutions in support of emerging product areas, which have contributed towards more than $1 billion revenue growth• Led Project, Program, and Portfolio management teams for 30 concurrent projects across multiple portfolios.• Managed an organization of up to 50 team members and directly influence more than 200 additional resources in partner organizations to ensure project results and solution integrity.• Delivered projects through all stages of SDLC lifecycle, including traditional, iterative, and Agile methodologies.• Collaborated with business partners to define and prioritize business objectives and identify technology solutions.• Made financial decisions around technology development roadmaps and investments on behalf of sponsors.

Provide essential leadership for guiding and inspiring students, enabling them to experience the transformative impact of STEM through participation in FIRST Robotics Competition.• Technical Guidance and Skill Development• Team Leadership and Project Management• Oversee the team’s design, build, and competition phases.• Values and Culture Building• Logistics and Operations Management• Student and Community Engagement• Event Coordination and Representation

Led the Project Management Organization as well as the Functional Design and Architecture Team for the Cingular Wireless IVR Program, supporting a monthly call volume of more than 40 million calls.• Implemented changes to program and design processes, resulting in speed to market and release frequency increases of more than 500%.• Delivered 40 successful releases during the first full year, containing more than 145 projects with an on-time implementation rate of greater than 95%.• Established IVR work intake processes across 4 independent release streams and more than 15 IVR applications• Partnered with IT and call center organizations to analyze business problems, recommend solutions, direct high-level system requirements, prioritize projects and version releases.

Performed all functions of Program Management in support of a program with more than 15 core systems and related auxiliary applications. Accountable for successful implementation and effective issue and risk management while managing annual project budgets totaling more than $15 million.

Responsible for managing all aspects of the organizational planning and integration of acquired markets and subscribers for Customer Service applications and providing directional and strategic support across multiple projects simultaneously. The program resulted in the successful integration of 20 new markets and migration of over 5 million subscribers, including 3 separate integrations of 1 million subscribers or greater, and deployment of 10 new call centers.

Responsible for the overall Project Management of integration and rollout of over 40 Customer Service applications and supporting middleware infrastructure to acquired markets and call centers.

Responsible for ensuring data mapping and conversion of acquired subscribers into the primary Customer Service system, including working with critical business partners to determine appropriate logic for conversion scripting; requirement gathering across several IT and Business functional areas; and issue and risk management.

Provided consulting, technical support, implementation and training services to various medical clinics throughout the Puget Sound region

Worked nation-wide performing compulsory audits for a third party administrator of pension and health and welfare benefits