In my role at Fletcher Building, I developed and implemented a standardised Order-to-Cash (OTC) process template, customising solutions to meet specific business unit needs where the standard template was unsuitable. I conducted comprehensive assessments of business units to align the scope, integrate systems, and address key challenges, which informed strategic enterprise decisions.My key achievements include:- Business Process Analysis: analysing and documenting current business processes, translating them into SAP solutions to ensure they met organisational needs.Change Management: I led change management initiatives, crafting and executing strategies that facilitated smooth transitions to new systems, resulting in successful system adoptions and minimal disruptions.- Data Integration: I managed data migration by interpreting and converting legacy data into SAP formats, ensuring accurate and efficient integration.- Training and Support: I collaborated with business units to design and deliver targeted training programs, aiding in the successful adoption of new systems.- Legacy System Transition: I coordinated with stakeholders to ensure a seamless transition from legacy systems to SAP, minimising disruptions and maintaining operational continuity.My approach emphasises strong stakeholder engagement, effective collaboration, and thorough support throughout all phases of system implementation and transition.

In my role at Fletcher Australia, I developed and executed comprehensive digital strategies to enhance the online presence and integrate digital tools across multiple business units, including Laminex, Oliveri, Fletcher Insulation, Stramit, and Tradelink.Key achievements include:- Digital Strategy Development: Created and implemented strategies to boost digital marketing and integrate digital processes, driving significant online engagement and operational efficiency.- Digital Strategy Execution: Developed and managed the implementation of digital strategies for B2B portals, notably for Fletcher Insulation and Stramit, improving digital engagement and functionality.- Project Management: Led the Fletcher Insulation Portal Project as a business owner, designing a B2B portal template that was later adopted and refined for Stramit and Tradelink, including additional B2C enhancements for Tradelink.These initiatives underline my expertise in digital strategy and project management, driving enhanced digital engagement and operational integration across diverse business units.

In my role as National Customer Development Manager at Fletcher Insulation, I focused on optimising the customer journey and aligning it with business goals, technical systems, and KPIs over a 1-to-5-year horizon. I assessed and identified systems to meet both current and future organisational needs.Key achievements include:- Strategic Customer Journey Planning: Developed and executed strategies to enhance the customer journey across multiple platforms, ensuring alignment with business objectives and technical systems.- Customer Experience Management: Worked closely with senior executives to align business requirements, prioritise projects, and achieve positive EBIT outcomes.- KPI and Reporting Systems: Designed and implemented KPI and reporting systems for customer service and technical operations, improving performance tracking.- Project Delivery: Successfully managed key projects, including Qlik Reporting, VOIP, Call Centre Management, and CRM, delivering them within scope, on time, and on budget.- Pricing and Revenue Tools: Created pricing tools to optimise revenue and EBIT.- Warehouse Transition: Planned and executed the transition from internal to 3PL warehousing, including the closure of multiple facilities.B2B Portal Enhancement: Planned and developed a B2B portal to improve the digital customer experience.- VOC Program Implementation: Designed and launched a Voice of the Customer (VOC) program to gather and act on customer feedback.- Employee Development: Mentored and developed employees to support their career growth and aspirations.This experience underscores my expertise in strategic planning, project management, and customer experience enhancement.

As a Customer Applications Manager at Winc, I was responsible for the execution, governance, and evolution of application architecture, including functional development, application maintenance, and advanced support for our customer application portfolio. This role encompassed end-to-end functional life cycle management, the implementation of agile development methodologies, and quality management for teams and applications.Key achievements include:- Portfolio Management: Oversaw the customer application portfolio (SAP, Salesforce, Manhattan), collaborating with the VP and senior management to understand business requirements, prioritize projects, and improve stakeholder relationships. This ensured that the team’s focus on priorities and deliverables achieved optimal business outcomes.- Integration and Quality Management: Managed the seamless integration of development and quality functionalities, enhancing stakeholder satisfaction and operational efficiency.- Vendor Management: Developed and maintained strong relationships with key suppliers and implementation partners, ensuring effective vendor management and support.- Project Management: Led the integration of Salesforce with ERP (SAP), focusing on customer, product, and pricing modules. I also managed the PROS integration and the upgrade of the Manhattan Warehouse Management System (WMS), including enhancements to interfaces with SAP and the B2B portal.This role highlights my expertise in application architecture, project management, and stakeholder engagement, driving effective solutions and improvements within technology applications.

As a Systems Relationship Manager at CSR Gyprock, I was responsible for strategic planning and system implementation for the supply chain, focusing on a 1 to 3-year horizon. My role involved reviewing and optimising processes to meet the current and future needs of the organisation.Key achievements include:- CSR Connect Customer Portal: Pioneered the development of a live online portal for customer ordering and procurement, making CSR Gyprock the first in the building materials industry to offer such a service. This portal was designed to enhance customer engagement and retention.- Warehouse Automation System Project (WASP): Collaborated with Machinery Automation & Robotics (MAR) to implement a state-of-the-art warehouse automation system at the Melbourne Distribution Centre, improving operational efficiency.- Mobility Enhancements: Introduced POD and SMS functionalities, resulting in $250K annual savings through process improvements.Point of Sale Interface (SAP Fiori): Developed a bespoke SAP Fiori interface to enhance customer service at the Gyprock Trade Retail store.- Retail Future Ready Concept Store: Contributed to creating a forward-thinking retail environment, aligning with future retail trends.- Loyalty Program (Club Gyprock): Designed and implemented a loyalty program that increased spending with Gyprock by $7.5M through a reward points system based on sales.- Business Acquisitions: Supported the expansion of service areas for the LWS Group, contributing to an additional revenue of $5M.This role underscores my expertise in strategic system planning, process optimization, and innovative project management.