Steven Clark Email & Phone Number

Catonsville, Md, Us

Columbia, Maryland, United States

College Park, Maryland, United States

Conducted interviews with faculty, students, and alumni to gather and organize qualitative data using axial coding and affinity diagrams.Developed and delivered a comprehensive data ethics curriculum, integrating practical data visualization workshops weekly.Introduced a feedback collection mechanism for improving the retention of ethics instruction by 30%.

Annapolis Maryland

Directed a team of 10+ staff members in a high-pressure environment, enhancing customer service and satisfaction.Managed financial operations, handling daily cash flow up to $20k, while meticulously recording and analyzing employees' sales data with Excel.Boosted customer engagement on social media through production and posting of visual media, specials, and updated information.Resolved all customer requests and concerns swiftly and professionally, maintaining a high standard of service in a fine dining context.Bridged communication between front-of-house and back-of-house staff, ensuring efficient operations and a seamless dining experience.

Successfully completed 150+ electrical installations and service tasks annually, consistently meeting strict safety guidelines and project deadlines.Expertly diagnosed and resolved complex electrical issues with a 95% efficiency rate, utilizing analytical thinking and problem-solving skills.Collaborated effectively with diverse teams of electricians, construction personnel, and project managers to ensure seamless project execution.Proficiently interpreted technical diagrams and blueprints for accurate installation and troubleshooting.Diligently tracked and documented all service work for comprehensive record-keeping.

Managed the construction of 50+ commercial-sized swimming pools, consistently meeting deadlines and budgetsConducted thorough blueprint analysis and site inspectionsIdentified and resolved construction and design issues through pattern analysis and effective problem-solvingCoordinated procurement of construction materials based on project requirements

Management of Receivables: Responsible for the overall direction, coordination, and evaluation of all receivables. Manage an average of $3 million in outstanding accounts receivable each month, working with a team of five accounting associates to maintain DSO (Days Sales Outstanding) within a target range of 30-45 days.Process Development and Improvement: Continuously refine and implement policies and procedures to improve the speed and accuracy of the accounts receivable process. Successfully increased collection efficiency by 15% over the past fiscal year through process improvements.Account Analysis and Reconciliation: Regularly perform account reconciliations and analyze receivable accounts for accuracy. Ensure more than 500 customer accounts are accurately recorded and reconciled each month, thereby minimizing the risk of financial discrepancies.Customer Relationship Management: Direct the activities related to handling customer inquiries, disputes, and adjustments. Decreased customer disputes by 20% over the last fiscal year by spearheading a program to enhance communication and customer service within the Accounts Receivable department.Reporting and Forecasting: Prepare, analyze, and present monthly, quarterly, and annual accounts receivable reports and forecasts to senior management. Utilize these metrics to assist in the development of financial strategies and cash flow planning for the company, aiding in an increase in cash flow of 10% in the last fiscal year.

Client Communication and Service Coordination: Acted as the primary point of contact for all incoming client calls for residential service, handling an average of 60 calls daily. Responsible for effectively and efficiently scheduling appointments for service technicians and salesmen, managing a team of 30 professionals' calendars.Appointment Management: Leveraged organizational skills to manage, track, and reschedule appointments, ensuring that all service visits and sales meetings were completed as planned. This resulted in a 20% increase in appointment efficiency over the course of my tenure.Record Keeping: Maintained accurate records of all customer interactions, appointments, and outcomes in the company CRM system. Managed data for over 5,000 active clients, contributing to better client service and communication.Office Administration: Handled a variety of general administrative duties, including handling mail, managing office supplies, filing, and supporting other departments as needed. This ensured a smoothly running office environment that supported all company operations.Customer Service: Provided high-quality customer service to all clients, addressing their queries, resolving any issues, and ensuring satisfaction with our services. This focus on customer care contributed to an increase in customer satisfaction scores by 15% during my employment.Billing and Invoicing: Assisted with the preparation and distribution of client invoices, contributing to the efficient processing of payments and reduction of DSO (Days Sales Outstanding) by 10% within a year.

Bachelor Of Science - Bs, Computer And Information Sciences, General, 3.5

Activities and Societies: University of Maryland Horticulture Club, Maryland Bonsai Association, iSchool, NET+ Fellow

Associate Of Arts - Aa, Transfer Studies, 3.6

Activities and Societies: Film Club/ Debate Club/ Bonsai ClubTransfer Studies Degree with a concentration in Psychology. Additional.

Biochemistry, 3.0

Activities and Societies: Ethnomusicology/ Students for Sensible Drug Policy/ Campus Safety CommisionStudied biochemistry for 2 semesters.