Senior Vice President in Global Network Operations with a focus on IT Service Management, Enterprise Risk Management, Program Management and generally moving the ball forward.

Operational responsibility for the Bergen County Prosecutors Office Bureau of IT Services.

Managed the Network and Security Operations Group, overseeing various WAN, LAN and Security projects using Cisco networking projects.Rolled out the Infoshare product from CSI Technology group, a Prosecutors Office case management system.Gathered requirements, analyzed and documented business workflow, managed all project scheduling and delivery, performed system testing, managed problem resolution.Installed HP Blade Center server chassis, HP Storage Essentials EVA Networked Storage Arrays and HP Data Protector Backup Infrastructure. Primary System Administrator for production backups and replicating network storage arrays at two sites. Trained computer division staff in the operation of these infrastructures.

Directed the installation of IT Services into a new 911 Public Safety Operations Center in Mahwah NJ, including Wide Area Network circuits, Compute Server infrastructure, Multimedia Display Walls, closed circuit surveillance and a building security access system.

Worked as a senior business analyst in a team of 11 staff implementing IT Service Management solutions globally. Activities included Requirements Gathering, System Design, Project Management, Operations, Software Release Planning, and Infrastructure Build Out. Additional duty as the departmental IT Risk Coordinator.Solicited requirements from customer stakeholders, designed a web application UI and managed the development of MIS (Managed Infrastructure Service), a high-volume tool used globally to order and install all compute servers, and compute storage for the firm. (ASP .NET; IIS Webfarm; HP Service Center 6; DB2) Provided project management, QA testing and network connectivity support for the Project Customer Bridge, a web services interface between Morgan Stanley and Siemens Helpdesk. (Web Services; HP Service Center 6) Managed the build out of a Linux/Windows infrastructure to host a Service Center 6 environment. Ordered a global hardware package (approximately 31 servers) and oversaw the machine deployment through to online status. (IBM LS and HS Bladecenter Hardware; Linux; Windows Server 2003) Satisfied IT Risk Management, Internal Audit and Legal and Compliance requirements as part of a departmental team of six Risk Coordinators. Established enhancement request pipelines, weekly review workflow and release schedules for four core group services: Falcon Ticketing System, Get Services Web Infrastructure, IMAC Corporate Services employee move service, GAMI Secure Card Access/Computer Room Work service. (Service Center Versions 4 and 5; Sharepoint) Led a weekly team meeting (10 staff and our team manager) to review work priorities, key goals and operational activities. Worked with one other BA to establish improved group document management, resource measuring and workflow practices. Coordinated periodic operations activities for the team’s services during events such as Power Downs, BCP tests, and Daylight Savings Time events.

Managed a team of three infrastructure engineers who maintained a global, internal webcasting infrastructure, and the first production Microsoft Office Communicator instant messaging service at Morgan Stanley.Coordinated and led the maintenance of a Real Networks based streaming media infrastructure, that featured both daily live webcasts and on demand content. (Real Networks Player/Server; Linux) Led the effort to expand the webcasting service by creating a Web Application called Media Gate that enabled easy webcast event production for global video teams, and provided viewing metrics for each video asset. (Perl/CGI; Sybase) Managed a developer and a designer in the engineering and production implementation of Microsoft’s Office Communicator platform for instant messaging and collaboration. (Office Communicator; MSSQL 2000) Maintained websites and documentation repositories that facilitated the support of the infrastructure for dedicated operations teams. (Sharepoint; Twiki) Provided Team Management activities including career mentoring, performance review, budget input and staffing.

Collaborated to engineer and install the first production streaming media services at Morgan Stanley. Required working knowledge of PC desktop engineering, UNIX Server engineering, Networking and Firewall connectivity, and video production. Implemented a Real Networks desktop player installation for firm PCs, to enable viewing of financial research video webcasts distributed on the Internet. (Real Networks Player/Server; Solaris) Worked in the Tokyo Japan office to realize the first live webcast for the Equity Research department on September 18th 2001. Windows platform encoders and UNIX (Solaris) back-end delivery running Real Networks streaming toolset, with Real Networks PC desktop player. Created website to support and document the service. Trained video producers on Encoder use. Trained operations staff to support. (HTML; Javascript) Promoted to Vice President.

Managed a team of four Service Administrators in the Enterprise Applications and Security organization. This group provided Systems Administration services for the enterprise Email, Calendar and Web Proxy services worldwide. The infrastructure consisted of an SMTP backbone (sendmail), the Cyrus IMAP Email server, Netscape Enterprise Web, Proxy and Calendar servers running on 41 Sun Microsystems Enterprise class servers located in countries around the world. Contributions included: Worked a bi-weekly on call rotation (24 x 7). Recruited and hired two additional staff. Solicited for, and obtained additional headcount for the following year. Established critical team building elements such as an effective 24-hour On Call schedule, weekly staff meetings and training opportunities. Improved and updated departmental Web site. Expanded the team’s service reach by taking on support for three additional product areas: 90 internal corporate Intranet servers, (running Netscape Enterprise Web Server); the enterprise Net News service; and, both UNIX and NT versions of the Netscape Desktop client (version 4.7).

Managed 6 NT System Administrators in the Domestic Systems Support organization supporting 750 Fixed Income front office and research users. Responsible for: first level desktop support, second level Systems Administration of NT workstations and servers; software rollouts; daily task workflow; project management, and staff development. Significant contributions included: Built a Web site for internal group use to improve communication and document group achievements. Coordinated large scale moves of production users from old 10MB networks to new, switched 10/100MB networks.Took over 24x7 support for 12 enterprise servers running Microsoft Windows NT. Conducted a Quality Assurance overhaul of these servers, including Operating System patches, Compaq Insight Manager agents, Compaq Web agents and BIOS upgrades. Acted as a primary UNIX resource for first level desktop issues, including Exceed (PC X Server software) configuration and problem solving. Also taught staff elements of HTML, Web design and Microsoft IIS administration.Cross Platform Engineer October 1994 to August 1997 Member of the Development Services Organization, a research and development group in the Lehman Brothers Trading Services organization. Various projects focusing on company wide solutions for systems infrastructure, PC management and cross platform systems monitoring. Worked as part of the team that introduced and installed the first Web server at Lehman Brothers Inc. Integration Engineer for NetManage Chameleon, a TCP/IP stack for PC’s.UNIX Systems Administrator January 1992 to September 1994 One of seven Front Office System Administrators maintaining all Sun and PC computer networks for the Equities, OTC and Foreign Exchange trading desks, (approximately 600 users). Primarily responsible for all aspects of installation, configuration and maintenance of Sun file servers and end user SPARCstations running SunOS.

Systems Administrator responsible for all aspects of hardware and software maintenance for Sun File Servers and approximately 30 Sun SPARCstations. End users included Fixed Income Traders at 55 Water Street in NYC.

Four positions held:First level desktop support at Corporate Headquarters.Project Manager for AT&T Office Telesystem - an internal office collaboration and productivity solution.Support Staff member for internal engineering and support of office productivity solutions.System Administrator at Bell Laboratories - Area 11, the Software Development Lab. It was from this position that I left AT&T and came to the Financial Services industry.