Edwin Kao Email & Phone Number

Taipei, Taiwan

台灣 Taipei City 台北

1. Technical Services: Collaborate with suppliers to monitor technical issues or requirements related to various customer service groups, research and provide appropriate information or solutions to customers. (AWS)2. Account Management: Manage account and password information for various cloud service related products and derivative services..

台灣 New Taipei City 新店

1. Provide services such as product operation and basic knowledge of blockchain. (in Chinese/English)2. Manage member risk through KYC verification work.

台灣 臺北市

1. Customer service management: Personnel performance management, supervision, and ensuring the stability and analysis of various customer service KPIs.2. Customer service project execution: Establishing a telephone recording system and related workflow.3. Risk control: Collecting and analyzing service data and seasonal trends to schedule customer service.

台灣 台北市

1. Space Operations: Responsible for operating and managing shared workspaces and business centers (with approximately 100 clients across 2 office spaces).2. Customer Service Supervisor: Assist and oversee front-end personnel in their service operations, ensuring service quality and customer satisfaction.3. Sales Operations: Directly engage with customers.

Taipei

1. Customer service: Provide online customer solutions and follow up on user-reported issues, identify user needs to achieve satisfaction standards.2. Operational reporting: Record events and identify any potential risks, and provide daily/weekly reports to product teams and developers.3. Knowledge management: Establish and regularly update internal and.

Taipei, Nangang

1. Rebuild and optimize customer service workflows to increase work efficiency by 200%.2. Assist product managers in proposing customer service solutions or innovative services.3. Assist the technical department in developing new customer service internal operating systems and new features.4. Handle multiple tasks for customer service events for all game.

Taipei, Nangang

1. Customer service incident management: Establish standardized response formats and ensure the accuracy and timeliness of information in cross-regional contacts.2. Multi-task management: Identify and manage each customer service case, keep track of and ensure the flow of information.3. Data analysis: Provide analysis reports to the customer service.

Taipei, Nangang

1. Provide online product and account-related services (phone/text chat, Mandarin).2. Elite Quest Master: Solve various difficult problems and quests related to World of Warcraft for colleagues.3. Project - System Pulse Check: Regularly collect feedback and suggestions from customer service staff regarding tool usage, summarize and provide to Blizzard.