Shelley C. Email & Phone Number

• Member of the initial startup team and the executive team at talech, a cloud based point of sale for SMBs. talech has thousands of customers across US, Canada, UK and Ireland. talech was acquired by US Bank in 2019. • Led with exec team in different functional areas (Product, BD, Sales) for company strategy, execution plan and targets on regular basis• Managed planning and implementation with the largest North American acquirers and banks for the entire customer journey including on-boarding, billing, support and reporting• Setup 4 offices, hired and structured high performance teams in Silicon Valley, Arizona, Dublin (Ireland) and Belize• Built and scaled operations processes to support multiple launches in US, Canada and Europe; Achieved high CSAT (8.5) and SLA (>90%)• Responsible for strategizing and implementing enterprise tools, BI and Cloud Data warehouse, technical program management within SMB segment in U.S. Bank to streamline operations including Salesforce, Netsuite, Zuora, Zendesk, remote learning system, customer success platform, BI platform, product analytics tool, etc; Built BI analytics team for internal and external business insights• Evaluated and managed multiple 3rd party services for hardware fulfillment, customer training and installation

San Francisco, California, Us

• Responsible for redefining and managing the process for all of Zynga's new IP from concept to launch, all games that used this process were delivered with predictable launch schedule, quality and features• Created the vision for and implemented the Zynga Central Program Office (CPO) which was an enabler for Zynga to support rapid growth from 500 to 3500 employees and digest up to a peak of 2 acquisitions a month. The CPO, which doubled quarter over quarter, provided predefined but flexible, consistent and highly productive ways for teams to work together across the company; it's was commonly quoted that CPO was critical for many important initiatives and developments• Built a framework and used it to deliver central program management for Zynga's geographically distributed technology organization thereby allowing for coordinated releases of Zynga's Platform for consumption by both internal and external partners• Accountable for day 1 productivity for new acquisitions by leading the Zynga Mergers and Acquisitions Integration team• Led and delivered big scale technology and operations program across multiple internal and external partners such as Zynga datacenter build out, asset management tool, Zynga cloud development, etc.• Established process, checklist and documentation to ensure all Zynga central partner teams can provide efficient and high quality support for all new game launches• Nominated as an initial member of the Zynga Future Leaders program which was reserved for the top 2% of Zynga leaders

Cupertino, California, Us

San Jose, Ca, Us

• Managed cross-functional teams to deliver projects that met and exceeded company objectives and requirements by balancing the competing demands of scope, schedule and cost.• Provided end-to-end project management for site’s feature implementations following PDLC processes.• Ebay marketplace operations PMO lead for $ 300mil Data Center program, lead new tier4 data center build out at Salt Lake City and ebay Co-Lo consolidation strategy. • Led extensive and highly complex program/project to increase site capacity while maintaining availability, build user host infrastructure to vastly improve company’s ability to scale services while simultaneously increasing user data availability and portability.• PMO lead for InfoSec including planning, prioritization, resource leveling, execution, tracking, escalation, change management, metrics definition and reporting. Provided structure and leadership for the successful completion of mission-critical security initiatives.

Us

• Reporting to VP of operations, manage operations: US HQ and strategic partner in China, • Technology transfer/product qualification scheduling, production planning• Manage technical and operational project schedules. Ensure adherence to corporate business plan • Organization of logistics requirements and respective assets between US HQ and China partner• Resource coordination, status reporting and problem-solving across organization levels, on both Western and Eastern ends. Working across multiple departments to find resolutions for complex execution issues.• End-to-end operations management of each project, from definition of goals, framework, checkpoints and milestones to resource planning to final deliveries. Direct, continual interface with all groups including design, engineering, production, planning, purchasing, finance.• Tracking and reporting project schedules, and upward status reporting to senior management.

• Passionate Founder of the consumer product company• Established company format, budgeting, product development strategy and China procurement systems.• End-to-end development and management of all China manufacturing operations, ensuring quality of product and timely deliveries to the US market.• Developed and executed on sales plan, and oversaw marketing, PR and customer support.• Allocated budgets and managed schedules for products, marketing and sales channels development.• Drove corporate identity development, product branding, e-commerce web site, online advertising, PR activity and marketing collateral,• Set up product distribution channel and managed up to 65 sales reps in US.• Developed partnerships and effective revenue generation methods.• Authored proposals and negotiated contracts with all vendors (second and third party).

• Managed product life cycle for startup company developing yield management software products for the semiconductor industry.• Developed technical product presentations and associated documentation.• Researched competitive vendors and products, and monitored market activity.• Aligned with Product Management on product definitions, and communicated development strategies to key customers including Intel, AMD, Motorola and Toshiba.• Supported domestic and foreign sales channels with product information and account development strategy.• Directly facilitated customers on product requirement definitions and proposal reviews.• Evaluated market trends and highlighted corresponding feature development needs.• Managed product evaluation projects and application support resources for new releases.• Created product training materials and conducted courses for sales reps and customers.

Milpitas, California, Us

• Provided applications and product marketing support for KLA-Tencor Yield Management Software in West Coast and Asia.• Managed strategic customers and beta sites to resolve critical technical issues and support product integrations.• Participated in market introductions and supported new product releases.• Developed and conducted product training classes. • Generated product documentation including applications notes, White paper, training materials, user manuals and release notes.• Provided pre-sales support, including product presentations and demonstrations.• Disseminated technical knowledge and integration expertise to customers. • Managed post-sales support with regional and field teams.• Worked closely with engineering teams on new product releases, meeting customer requirements and successful software implementations.