Syahmi Rosfa Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

- Launched and grew the creator affiliate service, driving high GMV sales conversions through strategic creator-led campaigns and managing end-to-end creator communications.- Sourced, shortlisted, and managed relationships with creators, ensuring alignment with brand campaigns and achieving GMV targets.- Monitored and optimized campaign performance.

Malaysia

LazFlash Campaign Analyst.- Overseeing daily operations, including product assortment and monitoring channel performance.- Implementing and managing Lazflash campaigns to ensure all essential elements are integrated and aligned with company goals.-Identifying and analyzing growth, improvement, and optimization opportunities for future campaigns through.

Malaysia

Customer Support: Provided comprehensive support through email, chat, and phone, addressing and resolving customer issues on first contact. Utilized a professional and empathetic approach to ensure positive interactions and escalate complex issues when necessary.Communication and Tools: Leveraged help desk software, internal communication tools, and.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Sourced and screened candidates for various positions, managed the recruitment process from initial contact to offer acceptance, and collaborated with hiring managers to align recruitment with organizational needs. Created and posted job ads to enhance employer branding, maintained candidate relationships, and used data and reports to refine recruitment.

Rotated in 8 different departments and juggled additional assignments specific to the programme.Creative content creator Suria FM: Ideated and executed video plans in order to generate leads for the brand. Experience includes location management, video editing, and video production. Plus, involvement in Suria Duo X event.Diverse and experienced writer.

Puchong, Selangor

Managed customer inquiries and sales transactions through phone and email, ensuring prompt and effective communication to meet client needs and drive revenue.Designed and created visually appealing promotional materials and posters for social media campaigns, resulting in increased brand visibility and engagement.Coordinated administrative tasks such as.

Petaling Jaya, Selangor

Provided customer support through the Golden Screen Cinemas hotline, addressing inquiries and resolving complaints efficiently. Ensured all interactions were meticulously recorded and categorized for accurate tracking and future reference.

Kuala Lumpur, Malaysia

Provided excellent customer service at Carl's Jr. by managing orders and payments, coordinating with kitchen staff, and maintaining a clean work area.

Bachelor'S Degree, Interpersonal Communication, 3.27

Activities and Societies: Involve in events assessment as publicity bureau for Interfuture Futsal Tournament (2018) and Advocacy Learning.

Diploma, Communication And Media Studies, 3.18

Activities and Societies: Bureau of publicity for IKON (2015) and one of the committee for Viral (2016)