Syahrur Ramadhan Email & Phone Number

Depok, West Java, Indonesia

Pasar Minggu, Jakarta, Indonesia

IT Department

Kota Administrasi Jakarta Barat, Jakarta, Indonesia

Tangerang, Banten, Indonesia

- Created and maintained tips and solutions database to assist employees in solving common issues, including SQL Server and Ms. Access issues.- Provided technical support and issue resolution to users via remote assistance platforms, including Anydesk and Teamviewer.- Increased customer satisfaction by resolving Human Resources Information System issues.- Creating a list of issued requests from clients and forward it to the Programmer team.- Resolved technical issues quickly by… Show more - Created and maintained tips and solutions database to assist employees in solving common issues, including SQL Server and Ms. Access issues.- Provided technical support and issue resolution to users via remote assistance platforms, including Anydesk and Teamviewer.- Increased customer satisfaction by resolving Human Resources Information System issues.- Creating a list of issued requests from clients and forward it to the Programmer team.- Resolved technical issues quickly by replicating system fault sequence to verify correct operations and detect errors.- Answered and triaged requests for assistance to provide top-notch support.- Delivered software technology training to junior team members and end-users, enhancing the knowledge base and team productivity.- Maintained excellent attendance record, consistently arriving to work on time. Show less

Jakarta, Indonesia

- Investigated and corrected problems with printers, copiers, and other peripheral devices.- Collaborated with vendors to locate replacement components and resolve advanced problems.- Set up hardware and software in optimal configurations to meet network performance requirements.- Established, repaired, and optimized networks by installing wiring, cabling, and devices.- Managed system-wide operating system and software deployments, as well as related software upgrade… Show more - Investigated and corrected problems with printers, copiers, and other peripheral devices.- Collaborated with vendors to locate replacement components and resolve advanced problems.- Set up hardware and software in optimal configurations to meet network performance requirements.- Established, repaired, and optimized networks by installing wiring, cabling, and devices.- Managed system-wide operating system and software deployments, as well as related software upgrade problems.- Explained technical information in clear terms to non-technical individuals to promote better understanding.- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.- Configured hardware, devices, and software to set up work stations for employees.- Removed malware, ransomware, and other threats from laptops and desktop systems. Show less

Greater Jakarta Area, Indonesia

- Configured hardware, devices, and software to set up work stations for employees.- Installed, modified, and repaired software, hardware, and network to resolve technical issues.- Assessed, troubleshot, and repaired various machines such as desktops, printers, and sorters.- Resolved issues with systems, hardware, and telephones quickly and accurately.- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.- Configure IP Camera to… Show more - Configured hardware, devices, and software to set up work stations for employees.- Installed, modified, and repaired software, hardware, and network to resolve technical issues.- Assessed, troubleshot, and repaired various machines such as desktops, printers, and sorters.- Resolved issues with systems, hardware, and telephones quickly and accurately.- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.- Configure IP Camera to connect with NVR, and ensure the recording runs smoothly, and fix if there is any damage to the IP Camera.- Preparing all meeting equipment includes screen, projector, audio cable, HDMI cable, etc.- Removed malware, ransomware, and other threats from laptops and desktop systems.- Collaborated with vendors to locate replacement components and resolve advanced problems.- Explained technical information in clear terms to non-technical individuals to promote better understanding.- Patched software and installed new versions to eliminate security problems and protect data.- Trained and supported end-users with software, hardware, and network standards and use processes.- Identified and solved technical issues using a variety of diagnostic tools and tactics. Show less

Greater Jakarta Area, Indonesia

- Used programming capabilities in PHP, SQL and JavaScript, and other libraries as needed.- Created site layout and user interface using HTML and CSS practices.- Created eye-catching and functional digital design concepts across various platforms to strengthen company brand and identity.- Tested websites and performed troubleshooting before deployment.- Conducted unit testing to deliver optimal browser functionality.- Designed, implemented, and monitored web pages and sites… Show more - Used programming capabilities in PHP, SQL and JavaScript, and other libraries as needed.- Created site layout and user interface using HTML and CSS practices.- Created eye-catching and functional digital design concepts across various platforms to strengthen company brand and identity.- Tested websites and performed troubleshooting before deployment.- Conducted unit testing to deliver optimal browser functionality.- Designed, implemented, and monitored web pages and sites for continuous improvement. Show less

Greater Jakarta Area, Indonesia

- Used programming capabilities in PHP, SQL and JavaScript, and other libraries as needed.- Created site layout and user interface using HTML and CSS practices.- Analyzed requirements and designed, developed, and implemented software applications for multiple websites.- Owned more than 10 projects per year from initial research and conceptual design through testing and implementation phases.- Used various technologies, including PHP Designer 8 to make code repairs and optimize… Show more - Used programming capabilities in PHP, SQL and JavaScript, and other libraries as needed.- Created site layout and user interface using HTML and CSS practices.- Analyzed requirements and designed, developed, and implemented software applications for multiple websites.- Owned more than 10 projects per year from initial research and conceptual design through testing and implementation phases.- Used various technologies, including PHP Designer 8 to make code repairs and optimize corporate websites.- Conceived and built optimized landing pages in HTML and CSS, including CodeIgniter integration and cross-browser compatibility, to support marketing.- Created eye-catching and functional digital design concepts across various platforms to strengthen company brand and identity.- Reviewed code to validate structures, assess security and verify browser, device, and operating system compatibility.- Delivered user support to clients to train, educate and answer questions.- Created powerful Content Management Systems to serve as an interface for the client.- Researched new technologies, such as jQuery plugins, bootstrap, etc, for use in website projects.- Tested websites and performed troubleshooting before deployment. Show less

Bachelor'S Degree, Information Technology Project Management, 3.03

D3, Management Information Systems, General

Activities and Societies: Futsal team learn about the science of computer programming