Syaiful M. Email & Phone Number

Indonesia

Indonesia

Surabaya, East Java, Indonesia

Managing booth Hotel and the Apartment, to meet maximum revenue and maintain the hotel's reputations, while maintaining effective and efficient building management and operations of the strata apartment to meets tenants satisfaction.* Pre-opening project management, including finalization of the Layout concerning more than 230 hotel rooms and Suites mix use in residence concept, as well as 200 fully furnished serviced apartment and 950 units strata apartment , 4 FB outlets, 8 meeting… Show more Managing booth Hotel and the Apartment, to meet maximum revenue and maintain the hotel's reputations, while maintaining effective and efficient building management and operations of the strata apartment to meets tenants satisfaction.* Pre-opening project management, including finalization of the Layout concerning more than 230 hotel rooms and Suites mix use in residence concept, as well as 200 fully furnished serviced apartment and 950 units strata apartment , 4 FB outlets, 8 meeting rooms featuring a high standard of Services, Amenities and Quest Care to ensure a harmonious environment to meet 4 star Hotel and Building Management services.* Maximizing the effectiveness of management and staff operations with the aim of achieving an efficient internal culture, maximizing revenues and building a strong Brand Identity, without the need of a third-party Hotel Operator and Building Management Consultant. Show less

Yogyakarta Area, Yogyakarta, Indonesia

Founder at El Klasiko Coffee Jogja and Surabaya

Yogyakarta, Yogyakarta, Indonesia

The Alana Hotel & Convention Center Yogyakarta, comprising 264 Rooms with 3.000 pax capacity of ballroom and 12 breakout rooms. The Alana Yogyakarta was the second brand property. Providing effective leadership and high-quality services with respect to the MICE Hotel Standards, we succeeded to establish “The Alana Yogyakarta” to become The Best and Most Popular MICE hotel in Indonesia in 2019, awarded by Venue Magazine.Achievement:“The Alana Yogyakarta” maintains to be a… Show more The Alana Hotel & Convention Center Yogyakarta, comprising 264 Rooms with 3.000 pax capacity of ballroom and 12 breakout rooms. The Alana Yogyakarta was the second brand property. Providing effective leadership and high-quality services with respect to the MICE Hotel Standards, we succeeded to establish “The Alana Yogyakarta” to become The Best and Most Popular MICE hotel in Indonesia in 2019, awarded by Venue Magazine.Achievement:“The Alana Yogyakarta” maintains to be a market leader in MICE and Wedding venue destination, enjoying an average of 70% occupancy with continues a maximum revenue achievements with average 48% of GOP. Show less

Indonesia

Alana Hotel Surabaya features 162 Rooms.Applied professional and aggressive revenue management to ensure a maximum revenue achievement of IDR. 2,8 Billion average per month, whilst maintaining a high-quality standard of services. Ensuring the implementation of hotel policy in compliance with corporate policies and procedures as well as Brand Standards.Reorganized room types and pricing strategy.In addition, established a new FB outlet “The Rooftop” as well as 5 Meeting… Show more Alana Hotel Surabaya features 162 Rooms.Applied professional and aggressive revenue management to ensure a maximum revenue achievement of IDR. 2,8 Billion average per month, whilst maintaining a high-quality standard of services. Ensuring the implementation of hotel policy in compliance with corporate policies and procedures as well as Brand Standards.Reorganized room types and pricing strategy.In addition, established a new FB outlet “The Rooftop” as well as 5 Meeting rooms, resulting in an increase of the hotel revenue.With the additional meeting rooms, we were able to increase to 60% on the MICE segment and established “The Alana Surabaya Hotel” as a significant market leader with an average occupancy of 80%. Show less

Jakarta - Indonesia

Ensured the overall service and efficiency of the daily operations concerning the serviced apartments and establish profitably in compliance with corporate policies and procedures as well as with the planned goals of company.Ensured tenants and team-member satisfaction.Identifying maintenance issues, and followed by appropriate action.Achievement:Enjoyed an increasing occupancy level year by year from 57% to 85% of occupancy rate with average IDR 4,8 Billion revenue per… Show more Ensured the overall service and efficiency of the daily operations concerning the serviced apartments and establish profitably in compliance with corporate policies and procedures as well as with the planned goals of company.Ensured tenants and team-member satisfaction.Identifying maintenance issues, and followed by appropriate action.Achievement:Enjoyed an increasing occupancy level year by year from 57% to 85% of occupancy rate with average IDR 4,8 Billion revenue per month. Show less

Greater Jakarta Area, Indonesia

Provided leadership in order to improve on customer service (Developed a comprehensive pricing strategy).Conducted a customer satisfaction survey, (including monitoring competitors).Supported the sales team in relation to distribution partners. (lead generations and building brand recognition).Managed advertising and additional promotional activities. (Creative development, testing and media buying).Managed client relationship, such as event & sponsorships, loyalty… Show more Provided leadership in order to improve on customer service (Developed a comprehensive pricing strategy).Conducted a customer satisfaction survey, (including monitoring competitors).Supported the sales team in relation to distribution partners. (lead generations and building brand recognition).Managed advertising and additional promotional activities. (Creative development, testing and media buying).Managed client relationship, such as event & sponsorships, loyalty building programs, the creation of client contact points, in order to improve on customer satisfaction.Achievement: Increased hotel occupancy level from 48% to 67% in one year.In the second year of service l was promoted to the General Manager of The Sultan Residence Jakarta formely known as The Hilton Residence Jakarta Show less

Jakarta

Indonesia's largest producer of Poultry food. and freah meat (Chicken)In-charge for GM food service, established HACCP, whilst ensuring the Food retail outlets operates efficiently and profitably. (18 retail outlets spread out in Jabotabek area).At the same time also held responsibility to lead a pilot project of Pekin Duck's slaughter house by implementing the automated product tolls (APT). Developed and created new market demand from scratch, ensuring production, logistics… Show more Indonesia's largest producer of Poultry food. and freah meat (Chicken)In-charge for GM food service, established HACCP, whilst ensuring the Food retail outlets operates efficiently and profitably. (18 retail outlets spread out in Jabotabek area).At the same time also held responsibility to lead a pilot project of Pekin Duck's slaughter house by implementing the automated product tolls (APT). Developed and created new market demand from scratch, ensuring production, logistics, and storage to maintain the supply chains properly managed.Maintained close contacts with the foods suppliers, prestigious Chinese food restaurants and the Chinese food retailers, as well as with the Hotel Industry. Show less

Sulawesi - Indonesia

Ensured the hotels operated efficiently, profitably whilst maintaining high quality of service, ethos, a healthy attitude as well as a business performance by means of supplying effective delegations and coaching of my assistants and lead them with hands on management style.As a result, our reputation ensured the Pantai Gapura-Makassar became the preferred hotel of many high-ranking government officials, amongst whom the former Presidents of the Republic of… Show more Ensured the hotels operated efficiently, profitably whilst maintaining high quality of service, ethos, a healthy attitude as well as a business performance by means of supplying effective delegations and coaching of my assistants and lead them with hands on management style.As a result, our reputation ensured the Pantai Gapura-Makassar became the preferred hotel of many high-ranking government officials, amongst whom the former Presidents of the Republic of Indonesia.Achievement:Pantai Gapura Hotel enjoyed an occupancy rate 80% and above, and during my 8 years of employment with the company, we were able to developed another three (3) properties: An Island Resort, acquired a "four star" Highland Resort in Toraja Sulawesi and a Family Resort in Tangerang at Jakarta. Show less

Makassar Area, South Sulawesi, Indonesia

Applied Changed management for proper market position, administrated SOP, improved on reputation and ethos whilst improving the standard of quality and services, including the renovation and refurbishment of the Hotel's facilities.Achievement:During that period we enjoyed an increase of 65% business performance with GOP 42%, and became market leader with regard to Chinese banqueting events.

Makassar Area, South Sulawesi, Indonesia

A one of the pillars in pre-opening project management for the first 5 Star International hotel in eastern Indonesia.Build & administrate SOP, recruitments, training, building brand and ensuring high level standard of 5 Star service quality. Assisting GM in overall hotel operations in order to achieve company goals, reputation and performance.

Surabaya Area, East Java, Indonesia

Providing leadership with the aim to serve the clients better in the areas of sales and marketing operation and management.Build up strong business relationship with top key accounts, leading sales force team in order to achieve the company’s goal and business performance.Achievement : Best sales force team for Hilton Indonesia.

Sheraton And Convention Center Nusa Dua, Bali, Indonesia

Represent management in providing 24/7 smooth hotel operations for the 5 star international service quality level, and International MICE services quality.Handling and follow up special guest inquiries and complaints with prop[er solutions or offer an alternative solutions to meets the guests expectations levels and the hotels revenue generations.

Bandung Area, West Java, Indonesia

AS Pre-opening team member, Assisting FOM in conducting skill trining, established Front Office SOP, and to ensures and maintain smooth day to day Front office operation and management and established a 3 star Santika Corporate service quality in the city of Bandung - West Java.

Dipl. Hot, Hotel/Motel Administration/Management, The Best Graduates With 3,68 Gpa

Activities and Societies:

Upgrading, Rooms Division, The Best Achievment Gpa