• Responsible for Consumer Business Support Unit gap analysis including preparing the remediation project if there is a gap identified and coordination with regional governance team for regulation improvement implementation• Responsible for regular OFAC Sanctions screening analysis report to Regional (APAC) and Global team• Responsible for Citi Indonesia Anti Money Laundering quality assessment performed in Monthly and Quarterly basis which act as control analysis for the Anti Money… Show more • Responsible for Consumer Business Support Unit gap analysis including preparing the remediation project if there is a gap identified and coordination with regional governance team for regulation improvement implementation• Responsible for regular OFAC Sanctions screening analysis report to Regional (APAC) and Global team• Responsible for Citi Indonesia Anti Money Laundering quality assessment performed in Monthly and Quarterly basis which act as control analysis for the Anti Money Laundering program Show less

• Collaborate with Engineers, Product Designers (UI/UX), Data Analyst, and Business team to solve user problems and deliver new features• Drive product vision and prioritize roadmap based on market opportunity• Led several key projects including page experience revamp, hyperlocal geolocation-based promo logic, and new user onboarding widget that positively increased key metrics (MAU, CTR, CVR, & TPV).

• Responsible for investor profiling analysis project with the objective to find suitable investment partners from UK and EU to invest in environmentally sustainable projects in Indonesia• Developed future outlook and trend analysis on future investment between UK and EU with Indonesia.• Conducted several ad-hoc analysis projects reporting directly to the Head of Bank Indonesia London.

• Established metrics to measure customer satisfaction and conducted customer satisfaction quantitative data analysis resulted in a new way to improve satisfaction.• Interviewed >50 customers and collected data regarding their satisfaction with the services.• Conducting customer satisfaction data analysis.• Presenting recommendation to the marketing manager and marketing team.