Amirul Syazwan Email & Phone Number

Kuala Lumpur, Malaysia

- Assisting in the resolution of technical issues including hardware/software configuration problems, product failures, and technical inquiries.This includes specific products and their integration, as a Solution.- Participate in team projects that enhance the effectiveness of customer success.Skills:- IP Networking Concepts (TCP/IP, Active Directory)- Cloud based Solutions- Programming Skills (Python, REST API)- Network Attached Storage- Operating systems (Windows, Linux, VMware)- Enterprise Storage Solutions (Hitachi, EMC, IBM)- Fibre Channel Solutions (Brocade, Cisco)- Other software solutions (Veritas, MSCS, Oracle, Exchange)

Malaysia

- To assist in the delivery of advanced technical support in the investigation and rectification of complex incidents, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra.- Experience in Cisco LAN/WAN routing implementation and troubleshooting. Managing and implement change request on daily basis such as ACL,NAT,duplex/speed,static/dynamic routing, PPTP VPN and QOS configurations to maintain availability of Telstra network.- Experience of technologies and protocols such as Ethernet,MPLS, SNMP, ADSL,SDH,VOIP and layer 3 protocols such as BGP,TCP/IP & OSPF. - Provide technical support on Domain Hosting (DNS) and Mail Server (SMTP) issues to Home User & Small Business for Telstra domestic customers.- Collaborate with internal teams & liaise with local loop carriers to ensure establishing service improvement when required and all network infrastructure issues being resolved within SLA via ticketing system.- Excellent feedback from the Team Manager (Attitude & Overall Performance (2016/2017/2018) i) Employee of the Month in December 2016 ii) Most Committed Agent in January 2018

Kuala Lumpur, Malaysia

PCN (Putrajaya Campus Network) Project -----------------------------------------------Supervise, coordinate and solve incidents restoration of end-to-end PCN Internet gateway and Integration Services- Record and analyze the incident/problem to find the root cause of the problem and provide the effective solution.- Produce information needed for monthly/weekly/on request analysis for problem, preventive maintenance, change request of PCN Internet Access or related service in PCN. Type of devices-------------------Juniper Firewall : Netscreen 5400Juniper Firewall : Netscreen ISG200 (IPV6)Dell Sonicwall :Supermassive E10800Cisco Firewall : Cisco ASA-5585-XCisco Router : ASR 1004IPS (Intrusion Prevention System) :McAfee Stonesoft 5200Content Filtering : Bluecoat 9000 WebfilterContent Filtering Reporter : DELL POWEREDGE R720

Malaysia

Circuits Maintaining & Troubleshooting ----------------------------------------------- Ensure the T1 , MLPPP , MPLS and BVOIP circuits are correctly configured and errors free. - Avoid over utilization,packet loss,latency & slowness issue of a single circuit. Pro-Active Network Monitoring and Ticket Management-------------------------------------------------------- Work with internal support groups and recommend diagnostic test based on service impairment.- Negotiate with internal and external organizations for testing plans.Type of Devices------------------Cisco Router 1842 : T1Cisco Router 1921 : MLPPPCisco Router 2821 : BVOIPJuniper Router T640 : T1- Excellent feedback from the Team Manager (Attitude & Overall Performance (2012/2013)

Malaysia

LHDN project----------------RESTU : - (Response, Swap and Test Undertaking )Response to hardware fault report made by Lembaga Hasil Dalam Negeri Malaysia (LHDN), attend to the site to remove, swap , and testing the related hardware peripherals.- Windows Recovery & Sysrep : it’s a process of Windows where it will automatically generate SID to be used in Domain hasil.lhdnm.gov and to make sure the join domain is successfully set up for the administrator to enter.KLCC Video Wall Server Project------------------------------------Configure and install basic VDS Server Application (Able to choose any desired client attached to be in full mode)- Configure and install basic VDS Client Application (Remotely Control Display Projection Mode of Video Wall via Client application.)DDN3 Maintenance & Support Team (Telekom)-------------------------------------------------------- Selected to be part of the Maintenance and Support team for the DDN3 Project in Johor, Melaka & Penang with a NIOSH certificate (2010/2011)

Bachelor Of Engineering Technology,Networking Systems, Computer Systems Networking And Telecommunications

Activities and Societies: - Represented UniKL in Majlis Sukan Universiti Malaysia (MASUM) in Bowling -Team Gold Medal in Bowling.

Diploma In System And Computer Network, Computer Systems Networking And Telecommunications

Activities and Societies: - Represented UniKL in Majlis Sukan Universiti Malaysia (MASUM) in Bowling - Participated in iHack Activity.