Sy Bath Email & Phone Number

I was quickly promoted to the Schools IT Technician due to my working flexibility, such as:- Covering site visits for colleagues who are unable to attend- Taking on Schools who have purchased a set amount of hours, or needing a technician for a temporary period- Remotely assisting the ICT Service Desk by investigating Schools based tickets, and continiously hitting expected call closuresDuring quiet periods, I often assisted the Mobile Support team for the corporate side of the company which included:- Configuring and assigning new mobile phone orders- Transferring phones between users- Troubleshooting basic issuesI often shadowed my colleagues in the Mobile Support team, and asked technical questions to further advance my knowledge so that I can investigate future incidents.

Maidstone, England, United Kingdom

As an ICT Support Engineer for Schools, I had to learn various new systems and how they worked. I quickly built my knowledge to become a valued member of the team.Within 2 months of starting the role, I agreed to do regular technician visits for a large school that recently took out services with the company. Shortly after this I agreed to take on a 2nd large school from a colleague who left the company.Despite having the responsibility of providing technician services to 2 of largest schools, I regularly exceeded my expected call closures.

As a 1st Line Analyst it was my responsibility to answer calls and respond to emails, providing accurate call descriptions using processes and procedures all stored within our knowledge base. I provided service to a broad spectrum of customers – anything from basic IT troubleshooting to how do I’s? - using different formats to convey this information, either through phone calls, e-mail or via the Chat function provided on the customers IT portalAs well as my standard duties, I also took on additional duties to further help the team, such as:- Planning lunch rotas to ensure the teams gets their breaks in a timely manner, whilst allowing enough colleagues available to manage the phone queue.- Collating statistics into a spreadsheet to provide insight into how and where resources are being used which is then passed on to the Service Delivery Manager.- Actioning account expiry mail merges to ensure customers have ample time to prevent their account from expiring and being removed from Active Directory. - Inducting new starters, ensuring that the new starter is trained to the companies standards and ensure that calls are taken in a professional manner, fixes applied where possible, and that tickets are written in an acceptable standard.

Northfleet, England, United Kingdom

As a Trading Support Manager (TSM) I worked in an extremely fast paced environment where I was responsible for a variety of duties which also involved helping manage a team of 10+ colleagues and encourage them to be their best selves whilst maintaining store goals and targets.This role also involved lots of problem solving - both back of house and front of house - whether it be an issue with a delivery or an issue with a customer, I had to think on my feet and find the best possible solution to the problem and implement it.If I wasn't dealing with back or front of house I was helping with reviewing the store performance reports and Implementing any necessary changes or improvements In response to how the store was performing, as well as this I helped ensure that colleagues were making legal and compliant offers on the Financial Services side by performing Quality Assurance Assessments (QAA's) on a regular basis.I was also responsible for producing weekly rota's for colleagues and ensuring we had an appropriate amount of weeks completed in advance with plenty of notice for colleagues.

Gravesend

As a Stock Team Leader it's my job to help ensure that the stockroom Is running as smoothly as possible and help out wherever I'm needed. My main roles are, but not limited to:- Delegating jobs to staff members whilst they are working in the stockroom.- Maintaining necessary daily/weekly paperwork.- Making sure the stockroom is prepared for seasonal lines.- Ensuring daily deliveries are being completed to the proper standard.- Duty manage the shop floor.- Opening and closing the store when needed.I'm also more than happy to help out wherever I'm needed, for example helping cover different stores and I'm always ready to help my manager(s) out whenever they need help.I also like to maintain good communication between the night delivery team, as I believe a good communication between us helps keep everyone in the loop and fully informed of whats been happening throughout the day.

Gravesend

My main responsibilities are the day to day duties and maintenance of the stock room, these duties include, but not limited to:• Picking items for customers• Accepting and putting away daily deliveries (Occasionally helping out night time deliveries as well)• Performing weekly counts of high value items• Investigating errors on stock transfers sent to warehouses from our store• Making sure stock is put away correctlyAs well as stock room duties I also help out on customer collection when needed which mostly involves answering customer queries, handing out the correct items to customers and keeping the area tidy.

Gravesend

During my time at boots I aimed to maintain a great appearance and to provide customers with the best possible help/advise I could provide. My duties included, but not limited to, the following:• Stocking shelves with stock received from deliveries• Replenishing shelves when stock is low• Helping customers when they need help• Maintaining the store neatness

Btec Level 3

Btec Level 2

Btec Level 2

Education record

Functional Skill In Maths (Level 2)

Functional Skills In English (Level 1)

Gcse

Gcse

Gcse