Stephanie Beaver Email & Phone Number

Richmond, VA, US

As a virtual trainer at Sutherland Global, I facilitate and produce client specific continued education courses and new hire training via WebEx meetings, for as many as 35 learners per class. In class I cover product knowledge, soft skills, system/resource navigation, call flow, etc. Following the hands-on product knowledge training, I supervise the.

As a Team Manager at Sutherland Global, I managed a team of up to 28 agents taking inbound customer service calls. I monitored job and schedule adherence for these agents as they work from home. My main focus in this role was to monitor call quality and coach up employees to meet specific KPI targets. Following up those coaching sessions, spot.

Remote

As a Team Manager at Conduit Global, I managed a team of up to 25 agents taking inbound customer service calls. I monitored job and schedule adherence for these agents as they worked from home. My main focus in this role was to monitor call quality and coach up employees to meet specific KPI targets. Following up those coaching sessions, spot checking/call.

As a virtual trainer at Conduit Global, I facilitated and produce client specific continued education courses and new hire training via WebEx Training, for as many as 50 learners per class. Following the hands-on product knowledge training, I supervised the learner’s nesting; facilitate morning/afternoon debrief where we review common observed.

Mcleansville, North Carolina, United States

As a Nesting Team Manager at Conduit Global, I managed a team of up to 25 agents taking inbound customer service calls after this graduation from classroom training. I monitored job and schedule adherence for these agents in center. Each morning I facilitated a debrief where we celebrated the previous days successes, discussed hot topics/call drivers.

Dallas/Fort Worth Area

As a Training Specialist at Telvista, I facilitated new hire orientation and training including product knowledge system/resource/tool navigation and sales techniques to increase client revenue. In this role, I implemented gamification to solidify classroom instruction, providing on the spot feedback and role playing scenarios with agents to practice.

Danville, Virginia Area

As a Training Specialist at Telvista, I facilitated new hire orientation and training including product knowledge system/resource/tool navigation and sales techniques to increase client revenue. In this role, I implemented gamification to solidify classroom instruction, providing on the spot feedback and role playing scenarios with agents to practice.

Danville, Virginia, United States

As Training Manager at Telvista, I was responsible for managing 10 trainers and 7 training assistants. In this role I attended client and strategic partnership meetings on behalf of the training department and offering the departments perspective where and when needed. Participating in weekly calls with the client training department for new product launch.

Danville, Virginia

As a Training Specialist at Telvista, I facilitated new hire orientation and training for chat including product knowledge system/resource/tool navigation, soft skills and sales techniques to increase client revenue. In this role, I implemented gamification to solidify classroom instruction, providing on the spot feedback, applying real world examples to.

Danville, Virginia

Customer service representative via chat. Assisted customers with whole account analysis and explaining billing questions, etc.

Louisville, Kentucky

Recruiting, interviewing and hiring new sales associates. Training new hires with necessary product knowledge, basic and advance sales pitching and giving on the job feedback to maximize product sales.

Virginia Beach, Virginia

Managing the therapists scheduling, collections, billing insurance companies for counseling services rendered, coaching employees, ensuring claim denials were investigated and resubmitted for payment.