• Created employment partnerships with local businesses to help veteran and other clients obtain employment• Recruited, hired, coached and mentored a staff of 7 professional case managers and outreach specialists.• Trained case managers on effective process to help determine eligibility of unemployed, veterans or single mothers for enrollment in agency’s self-sufficiency educational training program, “Getting Ahead in a Just Getting by World (GA)”.• Evaluated current processes, then make recommendations to enhance and improve program.• Increased outreach and partnerships successfully, resulting in a 10% increase in enrollment in local educational and employment placement programs.

• Provide long term case management to families who are seeking employment, and provide referrals for other agencies or services. • Conduct initial assessments of participants accepted into the GA program by compiling and analyzing aggregate date comprised information from social, educational, criminal, drug and/or institutional histories.• Assisted participants with the development of financial independence plan (FIP), increased financial literacy among clients by 9%.• Participate in crisis intervention and assess any emergency services needed by participants; coordinate immediate service delivery.• Planned and coordinated various life skills workshops for participants pertinent to achieving self-sufficiency with a 100% participation rate.

 Partnered with Aetna recruiters to design, build, execute, and measure a strategic recruiting plan to attract talent to fill 150 call center roles. Used creative sourcing methods such as social media, university/college partnerships as well as using job boards and LinkedIn recruiter.  Used data to solve problems in all areas of recruiting and define success, translate metrics into usable insights for stakeholders. Improved processes and efficiencies and champion innovative talent acquisition ideas with regards to top of funnel activity and high-fidelity throughput. Ensured an exceptional candidate and hiring leader experience through proactive communication and timely feedback, as well as interviewer preparedness and effective interview formatting. Mentored junior recruiters to help foster an environment of knowledge sharing, collaboration, and continued learning. Attended regular progress calls/meetings with the TA team, clients business leaders and/or HRBP’s.

• Actively sourced and attracted candidates; screened candidates for open positions.• Conducted interviews with shortlisted candidates; maintained a req load of 20-25 contract roles.• Maintained talent pools and ensured timely candidate communication.• Ensured job requisitions and candidates were tracked properly in the Applicant Tracking System.• Collaborate with hiring managers on a regular basis and proactively identify hiring needs and sourcing strategies. Pursued local and digital employer branding activities, including job fairs and campus events.

 Responsible for leading and inspiring a team of 8 hotline agents to provide first class customer service. Reviewed and analyzed call center reports; trained, coached and counseled employees. Established clear roles and responsibilities, tracked and managed team/individual performance. Managed employee performance including setting objectives, assessing performance, coaching and if necessary, placing employees on performance improvement plans and recommending disciplinary action.  Provided regular feedback, identified coaching opportunities and managed the team’s progress. Developed FCADV trainings including local onsite, regional and statewide or via webinar.  Developed new processes to streamline current and applicable hotline resources and information. Managed administrative support including, but not limited to creating training certificates, updating training materials, proofing materials such as curricula and/or awareness materials. Researched and reviewed materials related to program department functions and responsibilities Analyzed data including, but not limited to, reports generated from call accounting software.

Temporary position through Manpower DEPT. OF EMERGENCY MANAGEMENT • Analyzed and processed reports and reimbursements for counties within the State of Florida.• Provided technical financial assistance to local governments relating to the receipt and the use of federal and state emergency management grant funding to assure the completion of activities specified in the contracts awarded by the Division.• Monitor grantee compliance with program requirements through on-site monitoring visits in Region 4 and desktop monitoring for the State of Florida.• Contributed toward the planning and development of public outreach programs related to the Citizen Corps/ Community Emergency Response Team Program.• Perform travel and other relation programmatic duties for Advanced CERT Academy within the State of Florida

• Developed and coordinated all aspects of the job program, including employability skills seminars, marketing, job fairs and all other relevant items.• Recruited and trained employment specialists and retention counselors.• Maintained good working relationships with employers and community agencies.• Conducted employability skills classes and completed case management on an individual base with clients of various backgrounds.• Conducted initial and retention assessments and developed case plans.• Created business reports to solicit funds from various companies for donations.• Submitted timely monthly reports for reimbursement to grant agencies.• Remained abreast of new trends by attending workshops, seminars, conferences, meeting, etc. as needed.

• Responsible for providing direct care to individuals with disabilities.• Ensured needed staff coverage, recommended needed corrective action, provided training and support to consumers as needed.• Provided on-the-job training to Training Instructors. • Worked with A.R.P.D. to ensure ATP’s and other required documentation is completed.• Organized community integration activities

Bus Driver Aide; School Security Monitor; Cafeteria Aide;

Issued and approved various permits for construction of residential and commercial properties. Tracked property construction within the city limits.