Having stabilized the content function in just a little over a year, was trusted and honored with a more instrumental and diversified responsibility - Director of Communications. The position, “in addition” to the onuses of the last role, entails:- Creating cohesive marketing strategies and campaigns aligned with client objectives, leveraging a blend of organic and paid communication mediums- Leading the production of custom media assets for a diverse clientele, ranging from disruptive startups to globally-acclaimed brands - Conceptualizing and formulating engaging visual stories through a blend of static, animated, and video assets, attuned to their respective objectives- Supporting and supervising raw media research for the creation of new media assets and optimization of existing ones- Ensuring consistency in communication across all mediums, based on the clients’ brand guidelines- Actively supporting new client acquisitions and account management and growth of existing ones- Overseeing the quality control of all external and internal communications of the agency, including proposals, periodic reports, campaigns, e-mailers, etc.

Building upon the experience gained during the last outing that also happened to be the maiden association with an agency, joined another emerging marketing solutions provider - ROI Mantra - as the Content Head. Job responsibilities: - Develop and lead a team of 15-20 writers, 2-3 managers, and 4-5 team leaders- Ideate content for a rich spectrum of industries and virtually every marketing application- Ensure complete compliance with editorial standards and client specifications- Oversee all aspects of delivery management and address roadblocks- Market research and intelligence collection to fuel content creation- New talent acquisition and introductory training- Support internal sales with the required material (case studies, proposals, e-mailers, etc.)- Create content for internal and high-priority requirements- Ensure active collaboration across teams for seamless delivery

Joined ResultFirst as a Content Writer, and despite being a neonatal in the marketing industry, naturally excelled at all stipulated KPIs, while bringing a notable improvement in the overall quality of the content being created by the internal team through 1-1 feedback. As a result of persistent excellence in the role, was promoted to the position of Content Manager in November 2011. Since then, handled a team of 5-8 writers and an assistant manager.Job responsibilities:High Priority Content Creation - Create content for critical projects, irate clients, and paid requirements. Proofreading - Proofread all approval write-ups and website content created by the team.Client Interaction - Communicate with clients to better understand their prerequisites. Requirement Allocation - Assign requirements to team members and provide guidelines.Delivery Management - Coordinate with execution AMs, TLs, and Account Managers to ensure timely delivery.Team Training - Mentor team members on the intricacies of the English language via 1-1 sessions. Urgent Requirements - Contribute in delivering urgent requirements, as required. Reporting - Create and deliver monthly reports of the team’s performance.Internal Marketing - Provide content support to internal marketing and sales teams.Talent Acquisition - Facilitate the recruitment of new writers, right from screening to finalization. Been working with the company for more than 4 years; during the tenure, have delivered a wide variety of content, including website content, press releases, gust blogs, white papers, social media content, PPC landing pages, web pages, case studies, etc.

Working closely with third-party vendors and training coordinators, conducted numerous trainings [business communication, personality development, English language (both US & UK), international cultures, etc.] for an array of establishments, including institutes of higher education, Jhajjar Polytechnic, and several private learning institutes.Job Responsibilities:• Impart training on various aspects of business communication and personality development.• Update training modules as per the nature and scope of varied projects.• Manage the data of all apprentices and prepare daily reports on the overall progress. • Conduct periodic assessments through an assortment of methodologies.

Joined the company in the capacity of Sr. Technical Support Officer, providing L1, and later, L2 support to AT&T’s DSL subscribers in the US. After about 9 months – as the campaign went onshore – was moved to British Telecom (PSTN support). Later, qualified an IJP for the position of Virtual Trainer, but had to leave after two months due to some personal reasons. Job Responsibilities• Sr. TSO: Address DSL and PSTN support calls, provide floor support, and handle escalations.• Virtual Trainer: Conduct V&A training for new hires and manage their reporting data.