Syd Rogers Mcclellan Email & Phone Number

• Increased headcount for a direct account by 92% in a down market• Create meaningful relationships with clients by being enjoyable, communicative, and quick with responses• Initiate and rolled out a standard operating procedure via OneNote for client handoffs and/or coverage notes• Work to create and maintain relationships with teammates to be seen as someone they can go to internally with any questions - work or personal related

• Co-lead on RFP process for identifying, evaluating, and deciding on HeartLand’s Learning Management System (LMS)• Lead the development, implementation, and maintaining of the LMS for HeartLand's conglomerate of companies• Oversaw content development and audio/video structure of training materials to provide a variety of platform delivery solutions to ensure high impact learning• Lead project to capture HeartLand's overall mission and purpose by capturing raw footage of each Operation Company

• Created a 30-60-90-day training aid for HeartLand OPCO Account Managers• Collaborated and communicated with central leadership and regional operations to ensure training programs are understood, leveraged, and applicable to the 4,000 employees within the HeartLand umbrella• Headed the restructure of HeartLand University classes from an in-person to a virtual medium due to Covid-19 pandemic

Tyson Foodservice• Aided in reaching 1,534,359 media impressions, 18% above FY19 Q3 & Q4 goal, for Tyson Foodservice Convenience• Managed day to day operations for a handful of channels, including but not limited to, Tyson FoodserviceConvenience, Tyson Foodservice Distribution Communication, and Tyson Foodservice Vending• Assisted with project management, and execution, budgement management, and timelinesStarbucks Branded Solutions• Served as the main POC to manage maintenance of the Starbucks Solutions site through a request management platform that affect the user and order experience• Aided in growing Starbucks Branding Solutions ecommerce revenue +14.9% vs. previous quarter, a record time high

• Instructed two classes totaling 48 students, per semester, of Introduction to Public Speaking to Missouri State University undergraduates• Generated effective classroom material by gathering inside and outside textbook resources to facilitate lessons• Developed a non-judgemental environment for students to feel secure and confident presenting in front of their classmates