Sydney-Blake Johnson Email and Phone Number

• Managed a team of individuals of various ethnicities, socioeconomic statuses, and sexualities. Participate in training, staffing, assignment, and oversight of duties to all new and continuing members of location.• Oversaw food and equipment inventories and performed duties of scheduling of deliveries and new product to location. Prepare restaurant for each day by ensure duty stations have all resources needed to be successful.•Assess staffing needs, and recruit staff using methods such as newspaper advertisements, attendance at job fairs, and fielding calls from interested parties.• Oversaw final counting of daily profits and making bank deposits on behalf of organization location.

• Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.• Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.• Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.• Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.• Reduced accidents in workplace by implementing safety policies and procedures.• Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.• Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.• Launched wellness plans to reduce stress, boost morale and increase productivity.• Partnered with management to establish workplace safety curriculum for trainingand education purposes.

• Delegated daily tasks to team members to optimize group productivity.• Monitored team progress and enforced deadlines.• Fostered positive employee relationships through communication, training and development coaching.• Counted inventory, resolved discrepancies and completed paperwork to keepsystem accurate and current.• Developed and monitored weekly staff schedules.• Rotated through series of different stations based on team needs.• Offered constructive criticism regarding quality assurance on team phone calls.• Followed staffing strategies to achieve production goals.• Quality checked components to determine conformance to specifications.• Kept work areas clean, neat and free of safety hazards to maximize efficiency.

• Trained employees on additional job positions to maintain coverage of roles.• Assigned tasks to associates to fit skill levels and maximize team performance.• Greeted and encouraged feedback from customers to implement in-store operational changes.• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.• Monitored supplier operations to verify quality, delivery schedule and conformanceto contract specifications.• Maintained ongoing system for development, recruitment, recognition andretention of store crew and management.• Managed shifts in absence of store manager to deliver excellent customer servicewhile promoting sales.• Organized store and maintained high standards for cleanliness of parking lot,restroom and stockroom.• Supervised staff performing daily activities.

Cashier, helped at service deck, worked at in store Starbucks, dealt with upset customers

Crew member in high school, cleaned off tables, took orders, made food, food prep