Sydney E. Collins, Phr, Shrm-Cp Email & Phone Number

Pasco, Washington, United States

*Manage daily HR functions, including recruiting, interviewing, and hiring staff, administering compensation, benefits, and leave, and ensuring the enforcement of company policies and practices.*Serve as the point of contact for employment-related inquiries, assisting employees and supervisors with questions related to HR matters, policies, and complex employee relations issues.*Collaborate with managers to assess workforce needs and ensure qualified candidates are hired by facilitating a streamlined recruitment process, including conducting background checks and verifications.*Oversee new hire orientation and employee recognition programs to foster a positive workplace culture and ensure seamless integration of new employees.*Administer and monitor HR programs related to compensation, benefits, leave, disciplinary actions, and investigations, while ensuring compliance with federal, state, and local employment laws.*Maintain detailed records of personnel activity, including new hires, terminations, and promotions, providing HR metrics and reports to management.*Participate in performance management and talent development initiatives, focusing on employee engagement, productivity, and retention.*Support occupational health and safety programs and contribute to the continuous improvement of P&C policies and procedures to align with company goals and industry best practices.

Jacksonville, Florida, United States

Streamlined candidate sourcing and evaluation through iCIMS and LinkedIn, ensuring a robust talent pipeline. Facilitated comprehensive onboarding and offboarding procedures, maintaining meticulous records and fostering positive employee relations. Administered timekeeping and managed out-of-office notifications to ensure policy compliance. Coordinated logistics for bi-weekly new hire lunches and supported orientation sessions. Executed special projects as directed by Senior HR Director, contributing to strategic objectives and operational efficiency. Fostered a sense of community and boosts morale by creating and distributing company newsletters, birthday emails, and monthly celebratory gatherings.● Served as the primary HR contact for staffing, onboarding, and retention initiatives across 12 satellite offices, including our three largest offices with over half of the company staff.● Successfully organized the company's first hiring event, resulting in the employment of 35% of attendees, with a retention rate of 60% in high-turnover call center positions.● Developed and implemented a refined phone screening strategy, enhancing the quality of candidates advancing to second-round interviews.● Initiated a new "New Hire Check-In" process, improving communication with supervisors and identifying training opportunities for new employees.● Launched a "How are you Settling In" feedback program for new hires, driving continuous improvement in orientation and training practices.

Jacksonville, Florida, United States

Maintained meticulous oversight of HR communications, including management of the general email inbox and main office phone line. Resolved a wide range of issues, from benefits disputes to payroll discrepancies, fostering a supportive environment for all university personnel. Executed a variety of administrative tasks with precision, from managing office supplies and coordinating logistics to maintaining accurate data records and supporting employment verification processes. Acted as a trusted HR resource, offering guidance and resolving complex inquiries for a diverse university community.● Managed comprehensive HR support for over 4000 faculty, staff, and student employees, serving as the first point of contact for inquiries related to benefits, payroll, and employee relations.● Streamlined onboarding processes for new hires, ensuring efficient handling of Form I-9, E-Verify, and direct deposit setup.● Developed and maintained tracking spreadsheets for departmental mail and employee records, ensuring data accuracy and timely access to information.● Facilitated smooth operation of HR functions by organizing meetings, booking conference rooms, and scheduling interviews.

Port Royal, South Carolina, United States

Streamlined client interactions by creating custom workflows, spreadsheets, and updated communications tailored to individual client needs. Facilitated seamless communication between clients, loan officers, processors, and underwriters, enhancing overall operational efficiency. Delivered exceptional customer service by addressing inquiries, coordinating meetings, and establishing transparent communication channels.● Expanded professional networks and business opportunities through active participation in local events and strategic partnerships with Realtor and Title offices.● Fostered vital relationships with real estate professionals, resulting in increased resources and support for clients during their home-buying journey.● Managed comprehensive mortgage application processes, ensuring the accurate collection and verification of financial, legal, and employment documentation essential for loan approval.● Implemented effective organizational systems that improved workflow efficiency and client file management.● Maintained a consistent track record of protecting client information, ensuring compliance with privacy standards.● Demonstrated adaptability and commitment to professional development by actively seeking opportunities to enhance knowledge in the finance industry.

Port Royal, South Carolina, United States

· Served 125+ Patrons in Bar Patio, in addition to 125+ Patrons in Main Dining per night.· Provided excellent conversation and customer service with all Patrons and their Guests.· Ensured clean and sanitary workstation, finalized cash drawer, and locked up bar area at closing time.

Bluffton, South Carolina, United States

Conducted thorough screenings and interviews, averaging 8-10 daily, to identify top talent for various roles. Facilitated comprehensive onboarding processes, including documentation and compliance with employment verification standards.● Increased graduate applications by effectively presenting at local community colleges, highlighting career advancement resources.● Managed full recruitment cycle for diverse client companies, ensuring a steady flow of qualified candidates to meet evolving staffing requirements.● Enhanced candidate placement success by relocating associates to positions better aligned with their skills and client needs.● Established connections with educational institutions to present opportunities and resources, effectively boosting the pool of new graduates applying for positions.● Coordinated with Employment Specialists to forecast client needs and align candidate selection with anticipated demands.

Raleigh, North Carolina, United States

Developed and revised company policies and procedures, streamlining operations and ensuring compliance with evolving regulations. Served as the sole point of contact for HR-related inquiries, resolving employee grievances and facilitating smooth communication. Maintained and updated Company filing/records management system to provide ease of access and organization within the office● Executed full-cycle recruitment for diverse roles across 12 states, enhancing workforce capabilities and meeting organizational staffing needs.● Coordinated onboarding and offboarding processes, maintaining meticulous attention to detail to uphold DOT Compliance and Federal Reporting standards● Efficiently digitized outdated paper employee files, achieving a 75% reduction in backlogs and enhancing file retrieval processes.● Expanded the candidate pool by 30% through the strategic introduction of job board sourcing, optimizing recruitment efforts.● Facilitated seamless transition from Paycom to ADP, ensuring uninterrupted recruitment and employee management during system migration.

Raleigh, North Carolina, United States

• Reviewed applications and completed phone interviews with candidates.• Maintained efficient communication with supervisors of remote locations to schedule interviews.• Ensure onboarding and offboarding processes were completed fully and correctly.• Assisted HR Director and Director of Operations with keeping up to date on regulations and documentation required for DOT Compliance and Federal Reporting to avoid financial / legal consequences for the Company.

Raleigh, North Carolina, United States

• Maintained and updated Company filing / records management system to provide ease of access and organization within the office.• Digitized old records and reduced company backlog by approximately 75%.• Assisted President / COO, Director of Operations, and Director of HR with administrative tasks as requested, including but not limited to, ordering company lunches and office supplies, scheduling travel for Executive Level Management, collecting and providing invoices of purchases for the Controller to reconcile.• Distributed mail and packages to each department within the corporate office.

Cary, North Carolina, United States

Orders, requisitions and stocks all liquor, beverage and other bar supplies according to procedures established in the restaurant. Mixes and serves alcoholic and non-alcoholic beverages for bar and dining room guests while adhering to all specifications, recipes and procedures. Greets all bar guests immediately, makes beverage suggestions and answers questions regarding food and beverage service. Takes records and rings all food and beverage items ordered by bar guests. Prepares beverages for the service staff only upon receipt of a computer beverage ticket. Observes bar guests to ensure that guests are satisfied with food, beverages and service; immediately recognizes and responds to any guest’s needs and/or requests. Maintains cleanliness and organization of the bar counter, back bar, bar work areas, shelving and storage areas up to standards. Adheres to and complies with all state/local liquor laws and policies regarding the service of alcoholic beverages. Performs the cashiering function for the service staff and restaurant.

Cary, North Carolina, United States

All FOH positions as needed.

Raleigh, North Carolina, United States

Certified Trainer.

Garner, North Carolina, United States

* Train for all FOH positions, excluding bartenders.* Utilized multi-tasking and customer service skills full cycle from greeting and seating guests to check out at conclusion of meal.* Attended to banquets and other large parties.* Expedited kitchen pass and food run as needed to ensure teamwork.

Bachelor Of Arts - Ba, Management, 4.0 Gpa

In Progress - Full time

Education record

General Education & Public Health

High School Diploma