Sydney Eitel Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Customer Service Excellence: Greet, serve, and assist guests to ensure a positive dining experience.
• Order Management: Take and relay orders efficiently while coordinating with kitchen and bar staff.
• Menu Knowledge: Provide detailed information about menu items, specials, and promotions to enhance guest satisfaction.
• Upselling and Promotion: Utilize sales techniques to increase revenue by upselling menu items.
• Table Maintenance: Ensure cleanliness and organization of tables and dining areas for guest comfort.
• Problem Resolution: Address guest inquiries, concerns, and special requests promptly and courteously.

Vancouver, British Columbia, Canada

• Coordinated Transit Plans: Orchestrated transit plans and scheduled appointments, optimizing operational efficiency.
• Customer Communication: Maintained proactive communication with customers to ensure their specific Key Performance Indicators (KPIs) were not just met but exceeded.
• Mentorship: Provided guidance to junior customer service representatives, enhancing their performance and fostering skill development.
• Approval Process: Evaluated and sanctioned carrier requests for accessorial charges to customers, ensuring alignment with company policies and cost minimization.
• Scheduling Management: Proficiently utilized multiple scheduling portals for customer-specific and third-party logistics providers.

Vancouver, British Columbia, Canada

• Dispatch Management: Oversaw and dispatched road agents to dealerships, ensuring prompt and efficient customer service.
• Employee Training: Conducted new employee training and orientation, while providing direct supervision to uphold corporate standards and best practices.
• Staff Supervision: Managed office staff to ensure timely completion of administrative duties, including inventory management and customer service.
• Inventory Optimization: Coordinated the distribution of ICBC inventory to office and road agents, optimizing inventory levels and reducing delays.
• Customer Collaboration: Collaborated with dealerships and road agents to identify and address customer needs, ensuring high-quality service and satisfaction.

Vancouver, British Columbia, Canada

• Customer Service Excellence: Provided exceptional customer service by warmly greeting clients, addressing their requests, needs, and concerns.
• Operational Support: Assisted in managing business operations by maintaining records, preparing reports, and contributing to procedural development.
• Facility Maintenance: Performed opening and closing procedures, including cash handling, facility cleaning, and ensuring a welcoming environment for clients.
• Sales Acumen: Demonstrated strong sales skills by effectively upselling products and packages, contributing to business growth.