Sydney Eitel Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Customer Service Excellence: Greet, serve, and assist guests to ensure a positive dining experience.• Order Management: Take and relay orders efficiently while coordinating with kitchen and bar staff.• Menu Knowledge: Provide detailed information about menu items, specials, and promotions to enhance guest satisfaction.• Upselling and Promotion: Utilize sales techniques to increase revenue by upselling menu items.• Table Maintenance: Ensure cleanliness and organization of tables and dining areas for guest comfort.• Problem Resolution: Address guest inquiries, concerns, and special requests promptly and courteously.• Team Collaboration: Work with colleagues to maintain smooth operations and provide excellent service.• Cash Handling: Process payments accurately and securely using POS systems.• Adaptability: Thrive in a fast-paced environment, adapting to changing priorities and customer needs.• Compliance: Adhere to health, safety, and company policies to ensure a safe and hygienic environment for guests and staff.

Vancouver, British Columbia, Canada

• Coordinated Transit Plans: Orchestrated transit plans and scheduled appointments, optimizing operational efficiency.• Customer Communication: Maintained proactive communication with customers to ensure their specific Key Performance Indicators (KPIs) were not just met but exceeded.• Mentorship: Provided guidance to junior customer service representatives, enhancing their performance and fostering skill development.• Approval Process: Evaluated and sanctioned carrier requests for accessorial charges to customers, ensuring alignment with company policies and cost minimization.• Scheduling Management: Proficiently utilized multiple scheduling portals for customer-specific and third-party logistics providers.

Vancouver, British Columbia, Canada

• Dispatch Management: Oversaw and dispatched road agents to dealerships, ensuring prompt and efficient customer service.• Employee Training: Conducted new employee training and orientation, while providing direct supervision to uphold corporate standards and best practices.• Staff Supervision: Managed office staff to ensure timely completion of administrative duties, including inventory management and customer service.• Inventory Optimization: Coordinated the distribution of ICBC inventory to office and road agents, optimizing inventory levels and reducing delays.• Customer Collaboration: Collaborated with dealerships and road agents to identify and address customer needs, ensuring high-quality service and satisfaction.

Vancouver, British Columbia, Canada

• Customer Service Excellence: Provided exceptional customer service by warmly greeting clients, addressing their requests, needs, and concerns.• Operational Support: Assisted in managing business operations by maintaining records, preparing reports, and contributing to procedural development.• Facility Maintenance: Performed opening and closing procedures, including cash handling, facility cleaning, and ensuring a welcoming environment for clients.• Sales Acumen: Demonstrated strong sales skills by effectively upselling products and packages, contributing to business growth.