Sydney Klein Email and Phone Number
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Sydney Klein personal email
▶ KEY VALUE OFFERING: With a longstanding track record of product development and management at Visa, I have achieved consecutive promotions and led product strategy for a diverse portfolio of products, including consumer and merchant payment products. More recently, I steered the launch of the Visa Acceptance Cloud (VAC), a cloud-based payment acceptance solution deployed in South Africa. Astute at interpreting market conditions, I monitor progress and improvement, create dashboards and roadmaps, forge stakeholder relationships, provide valuable operational and market insights, and develop solutions architecture to advance product integration and performance. I am unfazed by challenges and craft solutions that enable real-time applications to mitigate transaction errors. ▶ SELECT PROJECT HIGHLIGHTS:➽ Enabled 20% faster resolution time and 8% increase in CSAT score by developing and implementing a new path to resolution process for client-found bugs.➽ Developed a solution, in partnership with architecture teams, that delivers real-time data updates, provides valuable operational insights, and enables near real-time detection of transaction errors.➽ Facilitated revenue growth of up to $1.5M. Managed cross-functional teams through the product lifecycle, conceptualizing and developing pre-paid wearables for sports teams and universities. ➽ I headed a project with Samsung to develop smart home technology, open new, untapped markets for payment companies, and position Visa at the forefront of industry innovation.▶ AREAS OF EXPERTISE:🎯 Strategic Planning & Execution 🎯 Strategic Execution & Business Acumen 🎯 Technical Proficiency 🎯 Scalable Product Development & Deployment 🎯 Growth & Cost Savings🎯 Customer Focus 🎯 Go-to-Market Strategy & Solutions Delivery🎯 Adaptability & Change Management ▶ SOLUTIONS-DRIVEN APPROACH TO NEW PRODUCT DEVELOPMENT/LAUNCHES: I dig deep to understand the consumers’ needs and shape product development around solving complex problems to make the most significant impact for the consumer and the market. I drive data-driven decision-making to ensure products are backed by in-depth research, solvent roadmaps, and go-to-market strategies. ▶ LET’S CONNECT: My passion lies in meeting new people and taking on new adventures. My hobbies include golfing, hiking, cooking, visiting art museums, and reading. I love learning from new acquaintances and hearing their stories. Please feel free to reach out. I look forward to connecting with like-minded professionals as we expand our mutual networks.
Visa
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Senior Product Manager Platform As A ServiceVisa Jun 2023 - PresentFoster City, California, Us▶ SCOPE: Key leadership in executing product strategies and achieving business objectives. Monitored progress and improvement. Created dashboards with fewer product bugs and faster and more reliable development. Solved issues with platform onboarding and made processes simpler and quicker. Led product integration into new platforms. ▶ KEY CONTRIBUTIONS:● Directed development and implementation of new path to resolution process for client-found bugs, which resulted in a 20% faster resolution time and an 8% increase in CSAT score.● Spearheaded a comprehensive reliability transformation across the product organization, fostering teamwork and implementing robust strategies to enhance product reliability and performance.● Devised and executed strategic plans for the transformation, measuring success through established metrics, and refining approach as needed. ● Directed strategic initiative to develop automated notification integration between Barclays and Visa's platforms, enhancing partners' monitoring capabilities and swiftly rectifying technical difficulties impacting their merchants.● Collaborated with architecture teams to craft a solution that delivers real-time data updates, provides valuable operational insights, and enables near real-time detection of transaction errors, striking a balance between simplicity, accuracy, and granularity.● Designed the solution with scalability in mind, ensuring its capability to cater to additional clients as needed, thus enhancing our approach, delivering superior services to clients, and preparing for future scalability.● Demonstrated effective leadership by guiding personal and professional development to meet business objectives. Excelled in fostering a collaborative environment, promoting professional growth, and driving high-performance standards.
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Senior Product Manager, Gtm StrategyVisa Nov 2021 - Dec 2023Foster City, California, Us▶ SCOPE:Led the successful launch of the Visa Acceptance Cloud (VAC) in South Africa, managed strategic partnerships with industry leaders, and streamlined internal method for efficiency. Spearheaded the development of a comprehensive pricing strategy, product vision, and managed cross-functional teams to reduce time to market. Played vital role in formulating global marketing and communication strategies, delivering impactful presentations, and educating stakeholders to enhance the understanding and global adoption of VAC.▶ KEY CONTRIBUTIONS:● Led the successful launch of Visa Acceptance Cloud (VAC) in South Africa, generating a projected $46M in new revenue. ● Developed a comprehensive pricing plan and established a clear product vision and strategy, contributing to Visa's revenue streams in the CEMEA region.● Forged strategic partnerships with MasterCard, global banks, and fintech firms, driving revenue growth by expanding Visa's customer base and market reach. Collaboration resulted in the enhancement of VAC's functionality, which in turn attracted more clients.● Managed cross-functional teams, streamlined legal processes, and navigated regulatory frameworks, effectively reducing time to market and the number of legal agreements from five to two.● Delivered impactful presentations at Visa's Product Forum, enhancing understanding of VAC among 2,000+ clients. Formulated and implemented a global marketing and communication blueprint, playing a key role in the education of stakeholders and global adoption of VAC.
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Senior Product ManagerVisa May 2020 - Nov 2021Foster City, California, Us▶ SCOPE: Promoted to Senior Product Manager, responsible for leading product strategy, developing GTM plans, positioning, and messaging. Managed cross-functional teams in the ideation, development, and launch of new payment devices. Streamlined internal processes, created compelling business cases, and established strategic partnerships for product development and implementation.▶ KEY CONTRIBUTIONS:● Managed cross-functional teams through the product lifecycle, conceptualizing and developing pre-paid wearables for sports teams and universities, facilitating a revenue growth of up to $1.5M.● Launched the first passive tokenized prepaid wearable with IMSA Dawson Racing team, entering a new untapped market of consumers and supported press release creation with 113M readers.● Established as a recognized authority in the cashless stadium arena, where I developed and presented a persuasive business plan for NFL executives to transition to cashless operations. Selected by the global communications team to contribute to a white paper outlining best practices.● Partnered with a leading manufacturer to develop and launch a pilot for cashier-less checkout on IoT devices. This successful collaboration resulted in the design and implementation of the Smart Mirror in Puma and Walmart stores.
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Project ManagerVisa Mar 2019 - May 2020Foster City, California, Us▶ SCOPE: Promoted product management role, led innovative product development initiatives, established strategic partnerships, and conducted comprehensive market research to formulate effective strategies. ▶ KEY CONTRIBUTIONS:● Spearheaded collaborative project with Samsung to innovate smart home technology, opening new, untapped markets for payment companies and positioning Visa at the forefront of industry innovation.● Established a pivotal relationship and onboarded a middleware player for client disbursement, facilitating an estimated delivery to 600 stores annually. This strategic move was instrumental in positioning Visa as a trailblazer in the IoT space.● Conducted comprehensive market research and crafted a robust retail strategy for Visa's future. This approach was not only adopted but also effectively utilized by senior leadership, influencing key business decisions and shaping the company's strategic direction.
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Data AnalystVisa Jun 2017 - Mar 2019Foster City, California, Us▶ SCOPE: Following an internship at Hatch Labs, hired for proficiency in competitive market research, analysis, and comprehension of industry trends. Utilizing a holistic understanding of the finance and payment industry, successfully crafted a comprehensive framework and generated insightful reports, thereby driving product expansion into emerging markets.▶ KEY CONTRIBUTIONS:● Utilized market research skills to identify new revenue opportunities, educating sales teams on emerging markets and contributing to a significant increase of $40M in annualized net revenue for Visa.● Saved 80+ labor hours, created specialized automated reports, and led training on how to use reports for sales.
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Business Analyst And Technological InternAirfind Aug 2016 - Apr 2017UsAirfind provides search and monetization solutions for mobile carriers and OEMs.Responsibilities- Created and analyzed financial reports illustrating factors of growth, and showing ways to improve financial numbers- Created tech documents and Power Points, to show clients use of our products, with their potential benefit impact- Performed various testing of our mobile apps, portal pages, and APKs to detect bugs & for product development- Performed various operational tasks, such as balancing company’s revenue statements & data analysis- Managed Google Analytics Accounts & Conducted performance analysis- Worked closely with clients around the world -
Event Coordinator / Financial CoordinatorUsc Rossier School Of Education Jan 2016 - May 2016Los Angeles, Ca, Us~ Managed events budgets ~ Helped to meet set deadlines, deliverables and project goals~ Evaluated providers of services according to event requirements -
After School TeacherAlliance College-Ready Public Schools Mar 2015 - May 2016Los Angeles, Ca, Us~Expanded students knowledge and understand of math and english principles~Assited students with their math homework and helped them understand the importance of learning this subject~Helped students expand their vocabulary as well as explained what a good essay structure was~Made the classroom a safe and fun learning enviroment -
Social Media/ Marketing InternFlutter Jun 2015 - Sep 2015Santa Monica, California, Us~ Managed social media accounts, including Instagram, pintrest and twitter ~ Help build user base -
Major Sales/ Marketing InternAdp Jun 2015 - Aug 2015Roseland, New Jersey, Us~Research new markets internationally to expand ADP's business ~Network with key decision makers in a designated territory~Develop and execute multiple strategies to prospect targets for ADP payroll and HR solutions~Mine existing and prospective clients for referral business~Represent stand-alone products of genuine interest to customers~Cross sell business outsourcing solutions to an existing client base~Organize data/ analyze data to produce reports -
Fundraiser/ Marketing AssistantUnited Nations Jun 2014 - Aug 2014New York, Ny, Us•Top fundraiser for the summer •Worked in a fast paced environment juggling; grassroots campaigning, sales, marketing and local networking efforts•Engaged community to take active role for change, for vulnerable people, in the midst of emergency situations•Creatively thought of marketing solutions for increased donations -
InternJason Nelson City Counsel Campaign Sep 2013 - Nov 2013•Working and Staffing community events, “Meet & Greet Tents” and assisting with inventory of election propaganda•Community canvassing and cold calling, reminding people to vote & see if they need candidate or voting information
Sydney Klein Skills
Sydney Klein Education Details
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University Of Southern CaliforniaPublic Diplomacy -
University Of Southern CaliforniaPolitical Science And Government
Frequently Asked Questions about Sydney Klein
What company does Sydney Klein work for?
Sydney Klein works for Visa
What is Sydney Klein's role at the current company?
Sydney Klein's current role is Director/Product Manager ▶ Go-to-Market Strategy | Product Development & Launch | Cross-functional Team Leadership | Consumer-Centric Solutions | Strategic Partnerships | Data Analysis | Effective Communication.
What is Sydney Klein's email address?
Sydney Klein's email address is sy****@****usc.edu
What schools did Sydney Klein attend?
Sydney Klein attended University Of Southern California, University Of Southern California.
What are some of Sydney Klein's interests?
Sydney Klein has interest in Children, Economic Empowerment, Politics, Education, Environment, Spending Time With Friends And Family, Golfing, Sailing, Reading, Poverty Alleviation.
What skills is Sydney Klein known for?
Sydney Klein has skills like Public Speaking, Microsoft Office, Social Media, Research, Powerpoint, Microsoft Excel, English, Teamwork, Microsoft Word, Marketing, Political Science, Salesforce.com.
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