Sydney Marlow Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

In this role, I’ve been instrumental in managing and analyzing business systems processes using Lean Six Sigma methodologies, always focusing on continuous improvement and efficiency. Collaborating closely with the CEO and CFO, I’ve driven company-wide process enhancements and strategic initiatives, leveraging my deep understanding of daily operations. I’ve addressed critical gaps across departments, ensuring smooth continuity and efficiency. Playing a key role in strategic planning, I led cross-functional teams through large-scale projects, making data-driven decisions and establishing thorough project planning processes. My approach included creating project charters, plans, and after-action reports to ensure effective execution and accountability• Implemented a new phone system and call center software for 800 employees.• Streamlined patient refund process for enhanced efficiency.• Led a patient experience initiative, documenting 200+ processes.• Launched an ATS and managed recruitment for eight months.• Revamped onboarding and termination processes for better lifecycle management.• Reorganized call center operations to handle 3,000+ daily calls, reducing wait times.• Achieved over $3M in annual savings through process improvements.• Implemented new accounting software, improving financial accuracy and reporting.• Managed a high-performance call center, boosting employee retention by over 50%.• Improved communication with referring providers, reducing result delivery time by 17 days.• Streamlined physician onboarding process.• Reduced no-show patient percentage to under 3%.• Updated and communicated new company policies on attendance and telecommuting.• Earned Employee of the Month in May 2024 for exceptional performance.

Clay County, Florida, United States

I led DOH-Clay's accreditation and quality improvement efforts at national, state, and local levels, significantly boosting our successful accreditation outcomes. By consulting on internal process improvements aligned with PHAB standards, I enhanced our operational efficiency. I also increased public awareness and support by clearly communicating our initiatives and goals across the county. As the rotating Public Information Officer, I managed media relations, improving our coverage and public perception. Additionally, I oversaw the Performance Management Council, acted as a liaison with the central DOH office, and implemented strategic plans that drove notable enhancements in our department's performance and service delivery.•Increased community tracking and engagement by supervising the community dashboard external website, enhancing public access to health progress information.•Maximized effectiveness of community health programs through leading the Community Health Assessment (CHA) and its implementation plan (CHIP) every 3 years.•Achieved substantial increases in community engagement and support for DOH-Clay initiatives by fostering key partnerships and collaborations within the community.•Realized significant advancements in departmental performance and compliance by directing the execution of DOH-Clay’s Strategic Plan, Performance Management Quality Improvement (PMQI) plan, and Workforce Development (WFD) plan.•Deployed Workforce Management Plan across the agency, enhancing operational efficiency and employee performance.•Led deployment of a county-wide health improvement plan, resulting in notable advancements in community health outcomes and program effectiveness.

Clay County, Florida, United States

In my role as an environmental public health inspector, I took pride in enhancing health and safety compliance across various sectors. I meticulously conducted inspections at public swimming pools and food establishments, where I identified critical areas for improvement. My efforts directly led to notable enhancements in health and safety compliance scores. I also focused on inspecting group care facilities and biomedical waste programs, aiming to elevate public health standards. By identifying and addressing potential issues, I contributed to a substantial reduction in health code violations within the areas I inspected. Each inspection not only aimed at compliance but also at fostering a culture of proactive health and safety practices, ensuring a healthier environment for the community. My commitment to these standards helped drive significant improvements and reinforced the importance of rigorous public health measures. •Ensured compliance with all applicable laws, rules, and regulations by following established legal policies, leading to significant improvements in adherence across all inspected programs.•Optimized organizational efforts for Florida’s COVID-19 response by enhancing resource allocation and timekeeping processes, which significantly increased response efficiency.

Master Of Public Health - Mph, Policy And Programs

Lean Six Sigma Black Belt, Business

Public Health Policy & Programs Certificate, Public Health

Bachelor'S Degree, Biochemistry And Mathematics