Sydney Moses Email and Phone Number

• Process hardware purchases• Data entry and document scanning• Configure and image all employee devices• Manage the software and subscription life cycle• Managing controlled access hardware and software• Monitor license usage and act to ensure compliance• Strategy Asset management of all employee hardware• Maintains efficient workflow by generating weekly reports• Troubleshoots payroll processing and, time and labor issues• Coordinate and process software license and service renewals• Creating policies and handbooks that detail company operations.• Troubleshoot IT technical difficulties in a dual MAC/PC environment• Request quotes and conduct price negotiations with major vendors and subcontractors• Onboarding, gathering and filing all paperwork related to new hires, including contracts and non-disclosure agreements.

• Recruit, train and supervise store staff, including sales associates and support personal • Develop and implement sales strategies to achieve and exceed revenue targets.• Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions.• Oversee inventory levels, stock rotation, and replenishment to ensure the availability of products and avoid stock outages• Manage the store's layout and display to create an attractive and engaging shopping environment• Create and execute promotional campaigns and highlight new product launches effectively• Assist in manage the store's budget, including sales targets, expenses and profitability• Cultivate positive relationships with vendors and suppliers to negotiate favorable terms, discounts, and promotions.• Collaborate with suppliers to ensure timely product deliveries and resolve any supply chain issues• Analyze data to identify trends and opportunities for progression• Assist with routine store inventory and fiscal year-end store inventory procedures• Create engaging and relevant content for social media platforms (Facebook & Instagram) that resonates with the target audience.• Plan and maintain a content calendar to ensure consistent posting and alignment with marketing campaigns and events.

• Configure and troubleshoot mobile devices including but not limited to iOS and Android smartphones and tablets.• Configure mobile devices for World Bank mobile app: VPN, and SecurID authentication.• Provide VPN support for corporate computers including configuring, troubleshooting and training.• Utilize the existing MDM environment (Microsoft Endpoint Configuration Manager) to deliver applications, configuration, and policies.• Install, troubleshoot, configure and document changes required to make identified WB applications to work in the mobile device environment.• Utilization of Intune to assist clients in company data access and mobile device management• Resolve ServiceNow incident tickets relating to mobility support services.• Serve as subject matter expert/point of contact for the Help Desk, application owners and tier-3 support teams on issues related to the mobile device environment.• Interface with WBG staff in-person or via phone and email, and to provide mobility-related support.• Help administer the lifecycle of corporate mobile devices including provisioning, inventory management, and decommissioning in accordance with corporate guidelines.• Work with corporate mobile vendors to resolve technical issues and provision corporate plans and devices.

• Management of retail sales, orders and restock• Providing business support for business customers• Performing physical repairs on all Apple mobile devices• Schedule management for all incoming business and sales• Assigning techs to onsite repair tickets for business customers• Lead coordinator on all incoming business orders, sales and repairs • Troubleshoot and problem solve all forms of consumer computing technology • Building, repairing & maintaining a strong professional relationship with customers• Maintaining and updating support information and actions in the IT Ticketing system, including procedural documentation and relevant reports• Worked with cellular carriers to provide wireless support partnered with Engineering and Failure Analysis teams to report trending failures/bugs • Delivered exceptional customer service while maintaining a high degree of professionalism• Providing in store troubleshooting and assisted employees with internal store issues• Maintain an in-depth understanding of systematic troubleshooting for MAC OS/iOS

• Thoroughly reviewing details and documents to ensure identity and protect accounts in a timely manor• Update internal database with information about technical issues and useful discussions with customers• Maintaining compliance, to protect organization, users and continue contracts with major organizations• Work diligently to detect and deter fraud at every step• Management of email, zendesk tickets, encrypted files, shared Google Drive Documents and spreadsheets

• Greet and engage with customers in a friendly and professional manner. Understand their needs and guide them through the selection process, suggesting appropriate Apple products and accessories based on their requirements.• Stay up-to-date with the latest Apple products, features, and technologies. Be knowledgeable about the specifications, functionalities, and benefits of various Apple devices and software. • Conduct product demonstrations to showcase the capabilities and functionalities of Apple devices. Effectively highlight key features and demonstrate how they can benefit the customer. • Achieve and exceed sales targets by effectively promoting Apple products and services, ensuring customer satisfaction, and fostering long-term customer relationships. • Assist customers with post-purchase support and follow-up to ensure their needs are met, and any issues are resolved satisfactorily. • Maintain a visually appealing and organized store layout, ensuring that all Apple products are displayed attractively and prominently. • Collaborate with team members to create a positive work environment and contribute to the overall success of the store or support center. • Participate in regular training sessions to enhance product knowledge, customer service skills, and technical expertise. • Adhere to company policies, procedures, and guidelines regarding sales, security, and customer interactions.

• Provides resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment.• Fixes smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device.• Engages with customers face to face daily who are in need of repair and triage and delivers an outstanding customer experience within a retail store. • Meets or exceeds key performance objectives that include service and repair metrics as well as customer satisfaction goals.• Performs various inventory tasks such as counting and monitoring inventory levels.• Completes all coursework in curriculum path within the required timeframes including device certifications and required skill certifications. This includes initial coursework as well as ongoing monthly training.• Complies with all operational policies and procedures.• Complies with Asurion security requirements and background checks.

• Providing business support for business customers• Performing physical repairs on all Apple mobile devices• Ability to adhere to a schedule of customer appointments• Serving as a mentor for facilitating training and on-boarding of new employees• Troubleshoot and problem solve all forms of consumer computing technology• Building, repairing & maintaining a strong professional relationship with customers• Providing in store troubleshooting and assisted employees with internal store issues• Maintain an in-depth understanding of systematic troubleshooting for MAC OS/iOS• Delivered exceptional customer service while maintaining a high degree of professionalism• Maintaining and updating support information and actions in the IT Ticketing system, including procedural documentation and relevant reports• Worked with cellular carriers to provide wireless support partnered with Engineering and Failure Analysis teams to report trending failures/bugs