- Responsibilities include maintaining the health of clients by creating and maintaining relationships with clients- Coordinate with clients and caregivers to develop the best plan of care and efficient schedule, work as a liaison for clients and caregivers, and resolve conflicts of issues that arise- Correspond with insurance companies, seek out new clients, and maintain office organization

Greet and seat customers, build meaningful and memorable customer relationships, resolve conflicts, and promote company products.

- Collect appropriate equipment for surgical procedures, assemble operating rooms and be on call for various other conflicts and task during procedures- Effectively communicate and coordinate with surgeons and hospital staff

Provide patient billing information to various clients and companies, efficiently process and document transaction, and remain in constant correspondence with the VCU Medical Center and associated insurance companies.

- Shadowed Dr. Maraist in the operating room during select OB/Gyn procedures - Communicated the steps of each procedure to surgeon per request as a form of engagement- Observed the labor and delivery process from patient intake to post-natal care as well as cesarian delivery and myomectomy procedures