Sydney Auer Email & Phone Number

Supervisory responsibilities in the 24x7x365 Support Center Operations team with an emphasis on customer support for the FedNow service. FedNow is the Federal Reserve’s newest payment rail and is an instant payment service developed internally for U.S. depository institutions allowing for real-time settlement.

• Manage a team of diverse professionals to ensure high quality operations management, product delivery, analytical solutions, and customer service while continuously seeking innovative ways to solve complex technology and business problems.• Develop, implement, and manage strategic priorities for help desk and analytical support personnel that directly align with broader local and System initiatives.• Oversee financial, operational, compliance, and strategic reporting responsibilities provided to the Federal Reserve System’s Conference of First Vice Presidents, Subcommittee of Human Resources, and Financial Management governance groups.• Plan, forecast, analyze and manage the department’s $4M budget while ensuring proper stakeholder communication through monthly budget reporting.• Utilize breadth of enterprise knowledge and expertise to effectively drive goal attainment for complex cross-functional work groups across Human Resources, Finance, and Procurement business lines.• Assess talent as a hiring manager with thorough screening of applicant qualifications compared to job requirements and expectations throughout the interview process.

• Lead a team of analysts through a variety of budget-related activities including budget creation milestones, ongoing financial and variance reporting, and presentations to Executive audiences in the Kansas City Information Technology Division and National IT business lines.• Created and facilitated team trainings prior to and during an enterprise transformation to new cost accounting tools and methodologies.• Partnered with Officers, managers, and staff across the entire KC District and in the IT Division and collaborate with external consultants on strategic projects such as: restructuring of the KC IT operating model and organizational structure, a COVID-19 pandemic response study, return to office initiatives, and technology program health reporting like the transition to O365 and Teams.

• Collaborated with customers and partners in the Information Technology division to complete outer year budget creation and report on ongoing financial and operational performance.• Adopted Agile project management practices and implement during ad hoc projects or analyses such as Bank wide innovation programs, staffing or financial impact analyses, and other diverse dashboard creations.• Completed multiple Tableau analytics trainings and created quality reports for managerial operational, strategic, financial, or workforce decision making following internal review procedures and a standardized style guide for consistency.

• Coach new and returning students through power sculpt group fitness classes following class format fundamentals and safety standards.

Head teaching assistant for Supply Chain Management 310.

DSCI 302: Quantitative Methods and Data Analysis

SCM 310: Supply Chain Management

University Of Kansas School Of Business

As President, I oversaw a team of six with the common goal of exceeding the needs and expectations of our members. We worked together to provide experiences that add value to their diverse curriculums at KU and educated them on the vast career opportunities with a marketing degree.

Wichita, Ks

Aftermarket is a post-sale support service that aids the maintenance of customer aircraft and direct sale through e-commerce. During that tine, I efficiently managed inventory levels through the use of Enterprise Resource Planning systems such as: GAINS, SAP, and Lawson. Daily part planning and approval were based on primary sales data and forecasted annual demand. Some projects I completed included:Inventory Reduction Initiative: asked to reduce $149M from our $500M in inventory by end of year. Combined effort from planner/buyers and sales teams.I had personal control of over 2K SKU’s and $13M of inventory. Over 10 weeks, I purchased about $2M worth of spares and make-to-order parts. Offsets included the cancelation of hundreds of incorrectly processed Purchase Orders per week and returned roughly 4K parts and materials to production from our inventory stock.Lead Time Discrepancies: constantly reviewed lead time discrepancies between ERP systems and listed in an ongoing report to manager. This complemented an attempt to insert proper lead time for the systems to read and solve the underlying problem. This leads to mismatches and shows incorrect Est. Completion Dates and ultimately dissatisfies the end consumer.

As VP of Operations, I was readily available to tackle any miscellaneous task thrown our way. My primary goal was to coordinate and execute our club's trip to Chicago, IL in the Spring of 2017. This gave me experience in event coordination, management, and budgeting, amongst other things. I constantly dipped my toes in all of the other roles within our organization to help others and deliver exceptional service to our members, guest speakers, and sponsors.

Recruited and maintained student engagement by appealing to the needs and concerns of those interested in pursuing Marketing as a major, minor, etc. Managed contracts and payments with the VP of Finance. Our leadership team used program such as Hoot Suite, Mail Chimp, Eventbrite, Excel, Google Drive, and various links throughout the KU website. The leadership team and I had a successful year as we doubled our memberships and profits in regards to the previous year. With this increase in budget, we expanded our horizons outside of the state of Kansas and coordinated a trip to St. Louis, MO. This will included a tour of Anheuser-Busch headquarters and various marketing firms in the area.

Wichita, Kansas Area

During my client associate experience, I was able to behold a new level of experience since I was already familiar with the office space and programs. I was place with the trust of more spreadsheets, data entry, and research duties. Observed client meetings and virtual trades administered by the advisors.

Wichita, Kansas

Assisted the Geringer, Laub, and Associates Team in various administrative tasks. Printing, copying, binding, and typewriting were a few of the basic duties I performed. I created spreadsheets for the Financial Advisors and used the Merrill Lynch Wealth Management programs to navigate client information when needed. All the while, completing online tests and conference calls as a part of the internship program.

Wichita, Kansas, United States