Provided direct client care and case management for Matching Grant (MG) and Family Self-Sufficiency (FSS) employment program participants.Supported colleagues in designing and implementing a new MG program process, assessment, orientation and workflow in FY22.Supervised/trained department interns and assigned daily tasks.Developed holistic self-sufficiency plans with clients, including budgets and timelines to create collaborative action plan to address barriers to employment. Requested and maintained records of financial disbursements to MG and FSS program participants.Coordinated interpretation services for client meetings and calls.Ensured all services, paperwork, and finances are carried out and documented according to grant and funding stipulations.Maintained and input program data in Excel, Dynamics, and Sharepoint.Maintained accurate case files and case notes documenting client interactions in accordance with program requirements.

In this position I assisted/shadowed the staff with counseling sessions, parenting classes, completed intake forms, and scheduled appointments for clients facing unplanned pregnancies and/or needing material/emotional support while raising their baby.

I assisted the Education team in lesson planning/teaching Vocational English as Second Language classes for refugees, collaborated with innovation team to design/implement new programs for next fiscal year, and conducted and documented research for implementation of new programs and community resources for refugees.

During this internship I lived with a host family in Peru, took Spanish lessons in the mornings, lesson planned and designed English classes and Bible studies in Spanish for children, and volunteered at Project Corason, a kids club in Cuzco. At the kids club I had the opportunity to help prepare dinner, facilitate group activities, and teach the English lessons I had prepared with the other interns.