Responsible for information architecture development and business analysis supporting records management, information management, software integration and the move to EDRMS solutions including GCDOCS, SharePoint on premises and Microsoft 365. As an Information Architect:■ Designed content classification and information architecture solutions with Cogniva’s C3 semantic software through business requirements identification, content analysis, business analysis, process mapping, metadata schema, taxonomy, and ontology development■ Created strategic roadmaps, identifying current and desired states, towards maturing organizational information management practices■ Managed enterprise taxonomies, metadata requirements and data models■ Developed knowledge architecture and auto-classification solutions, using supervised machine learning, pattern matching with regular expressions and term extraction towards automated metadata application■ Facilitated focus groups with clients, using real-time business process mapping and mind mapping to document business requirements and functional models covering hundreds of business processes■ Led a team of business analysts on a yearlong RCMP information architecture engagement, responsible for quality of information architecture deliverables including business process maps and taxonomiesAs a C3 Integration Expert:■ Developed and delivered a two day training course on Cogniva’s C3 enterprise software towards technology awareness and adoption■ Provided technical support to a diverse set of clients, acting as a subject matter expert for Cogniva’s C3 semantic software solution■ Guided software development, communicating business requirements and functional requirements to the software development teamAs a Mentor:■ Mentored new analysts and provided training on Cogniva C3 software capabilities, business analysis techniques, data modelling strategies, information architecture methodology and taxonomy design principals

Provided support for transition to an enterprise database solution alongside full-time studies.■ Prepared and presented a twenty five page process map detailing book creation■ Created data dictionaries and maps, facilitating movement to a companywide database system■ Conducted an information audit, ensuring that pertinent sources were included during data migration■ Liaised with database developers and organizational stakeholders to build a shared understanding of requirements■ Developed taxonomies for use in a company wide (ERP) database application■ Led formalization of controlled vocabulary, facilitating information retrieval■ Conducted a bibliographic audit, comparing library holdings with in-house back list data, improving quality of available metadata

Improved efficiency through technology and systems analysis support.■ Designed, developed and implemented a sales database to improve access to historical sales information, using reports created based on user needs analysis and user validation■ Upgraded the bibliographic database with predefined SQL queries to reduce the time needed to prepare bibliographic data feeds by over ten percent■ Managed XML bibliographic data export, ensuring compliance with industry standards■ Created a database to generate invoices and track payment, standardising invoicing■ Coordinated website redesign with designers and developers, conducting user validation, leading to first major site relaunch in five years■ Supervised and maintained effective functioning of all information technology related services■ Implemented and monitored web analytics, using results to drive suggestions for website updates and modifications■ Reviewed technological trends, proposing changes for our online presence where appropriate■ Transitioned e-mail marketing from a manual system to an automated ConstantContact based solution■ Provided end-user technical support and training in support of operational activities■ Transitioned royalties database from FoxPro to a Microsoft Access solution, improving ease of use and information accessibility

Responsible for working with suppliers and financial institutions towards negotiating letters of credit in support of Le Chateau's shipments.■ Managed millions of dollars in letters of credit, arranging shipping contracts■ Analyzed data and provided reports using Excel Pivot Tables, supporting decision making and planning for mid and upper level management■ Evaluated employee and departmental workflow and provided suggestions to improve effectiveness via automation, process redesign and task reallocation■ Provided information systems support, teaching employees how to better use their computers to support their work■ Supervised the Shanghai Quality Control office, scheduling, monitoring and supporting staff overseas

Responsible for responding to customer orders and technical support inquiries.■ Assessed diverse customer needs and aided in the selection and acquisition of requisite products■ Handled customer complaints and negotiated suitable agreements.■ Processed customer orders and ensured prompt and fluid shipment handling■ Analyzed pricing and company website to maintain competitiveness

■ Trained new employees in the customer service department■ Prepared customer reports relating to shipments and expenses■ Catalogued information using Excel, Access and company database■ Worked independently from home, maintaining company website■ Coordinated import shipments and preemptively minimized delays■ Effectively managed backup and recovery while systems administrator was absent■ Maintained office mail server, and recovered corrupted user mailboxes while systems administrator was absent■ Aided in the deployment of an office-wide network, at Toronto branch