Sydney Carson Email & Phone Number

*Role impacted due to RIFSince joining the team in 2018 I’ve received successive promotions where I’ve managed competing priorities in both business and clinical operations. I lead a 15-person team for the medical group operations (MGO) group that is responsible for a physician credentialing and licensing program at a nationwide telehealth start-up.➡️ HIGHLIGHTS:⇨ Managed daily operations, including coordinating programs, monitoring key performance indicators (KPI), ensuring performance satisfaction, and communicating across clinical teams, executives, and administrative staff.⇨ Designed workflow and maintained systems to track and analyze program and participant data, and generated operational reports used in executive-level decision-making.⇨ Cultivated an environment of teamwork and collaboration to accomplish aligned objectives. Worked cross-functionally with legal, compliance, clinic, and talent department leadership. ⇨ Project-managed the organization’s National Committee for Quality Assurance (NCQA) accreditation survey preparation, as well as authored and implemented complaint policies and standard operating procedures.⇨ Updated attestation survey used during credentialing process to align better with similar documents and processes used by governing agencies and medical boards. ⇨ Identified underused module within existing software and operationalized for new program onboarding process. Launched new self-service application system that streamlined operations, reduced processing time, and mitigated data entry errors.⇨ Hired and trained new program coordinators on intricate nationwide processes. Covered all aspects of program requirements and priorities, including application submission, board communication, source and documentation verification, and more.

Greater Seattle Area

Seattle, Washington, United States

As the Admissions Assistant, I supported outreach, recruitment, and enrollment efforts for this independent school, with 500+ students grades 6 thru 12. I was a primary point-of-contact for students and families, addressed inquiries, processed applications, and maintained student database.➡️ HIGHLIGHTS:⇨ Coordinated a range of events, including campus tours, student interviews, recruiting fairs, receptions, and team retreats. Number of event attendees varied based on the event but ranged up to 300+. ⇨ Managed a range of communication, cultivated positive relationships, and supported students, families, staff, and faculty. As well as maintained records and compiled detailed reports for senior-level decision-making.

Greater Seattle Area

The REACH Program is a nonprofit organization that supports those experiencing homelessness, mental health challenges, and substance abuse disorders. I joined the team as an Intern and then became an Engagement Coordinator where I organized and facilitated classes, events, and outreach services, as well as identified new opportunities for community-based donors.

Haverford, Pa