Working alongside family run farms and produce retailers to supply organic fruits and vegetables all over the country

• Leading a team of rafting office associates, while coordinating with Lead Guides to ensure completion of necessary check-in paperwork to safely launch daily rafting and float trips on the Flathead River • Managing reservations of rafting, fishing, multiday trips and lodging available for booking while working alongside the Reservations and Lodging Manager to achieve target PAX and provide a memorable experience for guests •Overseeing retail sales and maintaining inventory of apparel and trip photo sales while collaborating with Retail Operations Manager to exceed revenue goals

Oversaw and facilitated a team of employees through trip check-in, assisted in the management of retail inventory and sales, and ensured a positive customer experience while supporting the Office Manager

• Facilitated the marketing, sales, contracting, planning, and execution of quality corporate retreats, weddings, family reunion and other community events• Created a superior customer experience, winning repeat business from clients and leading to profitability for the enterprise while partnering with Food & Beverage Manager • Supervised concierge team creating lodging reservations and providing property escorts for room check-ins

• Maintained in-store inventory while ensuring the store was presentable and appealing to customers• Tended to any customer inquiries and assisted with specific product requests consistently• Conducted retail transactions and interacted for up-sell opportunities• Professionally connected with visiting customers while coordinating equipment rentals

• Assisted Thrive Coach & Coordinator in planning and executing events and health initiatives for the enrichment of the employees and completion of health insurance enrollment requirements• Assessed and forwarded customer web inquiries regarding employee performance, upcoming events and proposed employee community involvement opportunities• Organized employee new hire paperwork, talent acquisition onboarding events and human resource benefit and payroll documentation

-Welcomed 500-2500 daily guests, led safety orientation providing instruction in the proper use of the equipment and answered questions in a positive and friendly manner -Aided guests on and off of 1,600' zip lines, 60' and 100' jumps from 100' tall platform of Hawk Island while maintaining and ensuring the safety of guests at all times throughout their entire experience

-Assisted Special Event Manager with vendor space measurement and attraction spatial planning, for Matthews Alive Festival-Surveyed local neighborhoods utilizing online NC Government mapping software and door-to-door visits to efficiently get the community involved with festivals and events-Created and executed an online Google Forms summer camp satisfaction survey for parents and children-Facilitated the set-up and operation of Food Truck Friday