Sydney Dolphin Email & Phone Number

Cleveland, OH, US

• Operate Dak Stats software to document statistics for 13+ high-pressure New York Yankees spring training games
• Exhibit exceptional proficiency in transporting all 9 innings of data to the fans by managing the scoreboard software, maintaining crucial in-game metrics, including balls, strikes, outs, and hits
• Manage the show control software to choose from 10+ graphics to project onto the scoreboard during the ballgame, elevating fan engagement and creating immersive game experiences
• Collaborate with co-workers using communication skills to ensure accurate timing for 13+ home games a season

Tampa, Florida, United States

Tampa, Florida, United States

• Fill out shift reports and input data to analyze areas of strengths and weaknesses amongst staff to 100% capability
• Attend bi-weekly meetings with 10+ co-workers and 2 managers to improve the efficiency of the intramural program
• Check teams into their games, setup/breakdown the field or gym, and ensure games remain 100% on time and free from conflicts
• Kept a professional attitude while overseeing 4+ games in a single day and filed incident/accident reports as needed

Tampa, Florida, United States

• Display advanced knowledge of game rules and regulations for 100% of sports officiating
• Engage in professional development by attending 1-2 training seminars every month
• Foster a positive and energetic atmosphere by focusing on oral communication with 10+ team captains, addressing concerns, providing rule clarifications, and ensuring open lines of communication
• Maintained a professional demeanor while refereeing 4+ games in a single day

Tampa, Florida, United States

• Completed an eight-week training program with top sales leaders in the NFL while engaging in discussions via breakout rooms by role playing
• Mastered NFL sales strategies and cold-calling techniques to increase season ticket holders and team revenue
• Learned and practiced the inside sales process and how to close the deal the Commanders way

Mason, Ohio, United States

• Communicated with 5 freelance designers and 4 professional signage vendors
• Assisted with designing the tournament grounds to achieve 100% satisfaction from the appeal of fans
• Managed tournament signage by rebranding over 6,000 signs while documenting all signs in an excel database
• Assisted with walk-throughs of marketing and partnership staff to identify any areas needing attention and improvement

• Participated in an intensive 5-week virtual sales training program facilitated by The Foundation Ticket Sales Team
• Experienced role playing, effective question asking, objection frameworks and closing techniques with live coaching
• Received mentorship and guidance from experienced premier sales leaders within the Cavaliers sports industry
• Developed knowledge of sales techniques, customer relationship management (CMR), and sports marketing strategies

Pleasant Valley, Iowa, United States

• Strengthened time management and organizational skills by managing 10+ tables a shift
• Utilized digital POS system to streamline order management and facilitated financial transactions, contributing to an annual sales growth of 30%
• Managed inventory for over 500 food and beverage supplies, enabling food and beverage management skills
• Resolved issues and complaints professionally, guaranteeing 100% customer satisfaction

Bettendorf, Iowa, United States

• Multi-tasked by crafting 4 dairy and 2 non-dairy yogurts a day, presenting customer service skills at the cash register
• Maintained front counter, answered phone calls, operated the cash register, and presented great customer service 100% of the time
• Advised and trained new employees to keep 100% communication, and customer service, along with being detail oriented
• Checked customers out and achieved 100% customer satisfaction while keeping a well-stocked topping bar of 15+ toppings

Major: Sport Management Minor: Business Administration

Activities and Societies: Sport & Entertainment Management Society Club // University of Tampa Women's Flag Football Club // UT Campus.

High School Diploma, Gpa: 4.05