Sydney Puntillo Email and Phone Number

- Business License holder and Limited Liability Company Owner in the state of Montana to sell figure skating equipment and coach figure skating - Achieved Gold Dealer Level from Bronze (bypassing Silver) in 12 months based on revenue growth- Successfully closed sales in-person, as well as through virtual platforms and video conference platforms- Worked with precision machines to sharpen and mount figure skate blades- Increased revenues 21% year over year- Coached 40 skaters,… Show more - Business License holder and Limited Liability Company Owner in the state of Montana to sell figure skating equipment and coach figure skating - Achieved Gold Dealer Level from Bronze (bypassing Silver) in 12 months based on revenue growth- Successfully closed sales in-person, as well as through virtual platforms and video conference platforms- Worked with precision machines to sharpen and mount figure skate blades- Increased revenues 21% year over year- Coached 40 skaters, both individually and in groups, between the ages of 2 and 67- Conducted detailed needs assessments with customers to identify product and process improvement opportunities, leading to a 32% improvement in customer retention Show less

- Ensure the quality of product and validate that processes meet ISO13485 and 21 CFR 820- Owned and executed internal audits, NCRs, deviation reports, SCARs, and CAPAs- Inspect product and create and approve Certificates of Analysis and Certificates of Conformance- Led a team to make procedural quality and manufacturing changes following A3 Lean Problem Solving Methods. This process improvement decreased Nonconforming Material Reports by 91% over four months. - Collaborated… Show more - Ensure the quality of product and validate that processes meet ISO13485 and 21 CFR 820- Owned and executed internal audits, NCRs, deviation reports, SCARs, and CAPAs- Inspect product and create and approve Certificates of Analysis and Certificates of Conformance- Led a team to make procedural quality and manufacturing changes following A3 Lean Problem Solving Methods. This process improvement decreased Nonconforming Material Reports by 91% over four months. - Collaborated directly with key customers to resolve product-related issues and drive solutions, reducing customer complaints by 18% and increasing customer satisfaction ratings.- Developed and maintained strong customer relationships by serving as a key liaison between the production team and external stakeholders.- Acted as a technical point of contact for customer quality inquiries, providing clear and concise explanations of complex quality assurance procedures.- Led cross-functional teams to rapidly address customer quality concerns, resulting in a 85% increase in on-time complaint closures.- Led data compilation and analysis for Management Reviews, presenting key findings to senior stakeholders and driving strategic decision-making. Show less

- Montana IDeA Network of Biomedical Research Excellence Grant Recipient for 2020-21 school year- Participant in the Wilking Lab- Undergraduate Researcher in the Center for Biofilm Engineering in the Wilking Lab developing new methods for determining growth conditions for previously unculturable bacteria using stereolithography 3D printing techniques- Perform general lab duties, experimental design, testing, and data analysis

- Performed projects related to the development of new, BD vascular access devices and products- Set-up and repaired laboratory equipment and experimental design- Learned how to use/perform the following: HPLC, ICP, Microwave Digest, Spectrophotometry, Elutions, Extractions, Human Blood Serum, Autoclave, Repeater, Dilutions, Stock Solutions, etc.

- Organized lectures, workshops, events and information sessions for students and community members. The Honors Presents Lecture Series is an extension of the curriculum for the Honors College.- Increased engagement across the Honors College. - Continued a training, apprentice program that allows for underclassman to gain valuable professional development through the "Honors Presents Apprentice Program". This is a cyclic program that allows for a continual influx of underclassmen into… Show more - Organized lectures, workshops, events and information sessions for students and community members. The Honors Presents Lecture Series is an extension of the curriculum for the Honors College.- Increased engagement across the Honors College. - Continued a training, apprentice program that allows for underclassman to gain valuable professional development through the "Honors Presents Apprentice Program". This is a cyclic program that allows for a continual influx of underclassmen into the program as the apprentices to become program coordinators/directors and train a new batch of apprentices.- Successfully attracted and booked 48 speakers for the Honors Presents Lecture Series- This process led to conversations with Condoleezza Rice (former Secretary of State), Brooke Anderson (Former United States Ambassador at the United Nations), Ami Vitale (National Geographic Journalist and Photographer) Show less