Sydney Chen Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, Us

Proactively managing and protecting over $22M of subscription revenue for Houston/Central Territory. Focused on strategic and large enterprise customers including- NASA (all sites), Hewlett Packard Inc, Hewlett Packard Enterprise, Baker Hughes Oilfield Operations, ExxonMobil, Toshiba and more.Notable Metrics: - Work collaboratively with Sales Executive, seeing growth in territory from $16M (2022) to $22M (2024)- Improvement in renewal rates from avg 46% (2022) to 96% (2023 & 2024)- Driven mitigation activities for up to $1.4M of ARR to prevent churn within accounts (2024) and proactively identified $400k of shelfware across accounts.- Sourced opportunities for our teams across customers, such as a $135k subscription deal for training, and expansion in both software and services* The Customer Success Manager role focuses on driving value, adoption and positive customer experience. Leading internal teams to solve problems to get work done and on-time. Collaborating with sales to protect ARR and source opportunities. Contributing and leading internal teams to improve our processes and define frameworks for CSMs.

Boston, Massachusetts, Us

As a president of Green At PTC, I've had the pleasure of leading a team of passionate employees who together inspire our company and its employees to make small changes every day driving personal and business impact.Notable contributions:- 2019: Banded together a group of like-minded individuals to form a leadership team- 2020: 66% growth in membership in our community and 605% increase in intranet social media engagement- 2019+: Project managed and led a team to deliver four PTC Earth Week events (including webinars, educational activities, volunteer opportunities, presentations and more) and first ever global/remote event - 2022: Drive the message of sustainability within the company, supporting as the company commits to science based targets for improvement and - 2023: Established team organization structure and regional working teams to drive the scale and reach- 2024 (in-progress): Aligned our efforts with corporate strategy and leadership. Developing new ways for employees to engage in this work through our Innovation Runways/Sprint program.*Green At PTC is a volunteer-based community at PTC focused on fostering a global community of like-minded employees, be a dedicated learning resource on the topics of sustainability and environmental awareness, and motivating employees to embrace green choices every day.

Boston, Massachusetts, Us

As the strategy and operations analyst for the General Manager of Kepware products, I was responsible for instituting operational efficiencies and conducting in-depth analysis to drive key business decisions. Notable projects: - Created the business's first Salesforce dashboard that informed quarterly sales performance by GTM, partner, product, and more- Informed Kepware partnership strategy based on research (primary and secondary) to a changing IoT market ecosystem- Drove operational efficiency and awareness within the team by setting up processes and methodologies to efficiently report business performance, key initiatives, road blockers and more

Boston, Massachusetts, Us

Supporting PTC's CREO (computer aided design) business planning team to make key strategic decisions in pricing & packaging, marketing and software adoption strategy.Notable Projects:- New Product Pricing & Packaging, Provisioning strategy- Creation and production of the 'Upgrade Your Creo Success Path'. PTC's first Creo Success Path. - Customer Success Programs for Innovative Technologies in CAD- Product Adoption Analysis & Tracking, and more...

Boston, Massachusetts, Us

Project managing and driving new initiatives at PTC that looks at operations internally and interactions externally that impact the Customer Experience. Working hard with the team to define & establish the Customer Experience Management Framework to drive a Customer Centric Culture at PTC.Notable Projects: - defining & designing the Customer Journey Councils- defining the stages of the Customer Experience stages- supporting the processes in the Customer Experience Management Framework

Boston, Massachusetts, Us

Supported PTC’s Corporate Strategy team with focus on PTC’s new partnership with Rockwell Automation in addition to 4 large internal projects. Specialized in pulling and processing extensive data pulls, as well as supporting analysis to guide the team. - PTC-Rockwell Automation Partnership: Reported to the SVP of Corporate Portfolio and Director of Market Research. Supported contractual negotiation for new strategic partnership by assisting in data analysis on customer accounts. Collaborated and produced an extensive customer super document for current analysis and structure for future analysis.- PTC Industry Vertical Reallocation: Reported to Corporate Strategy Manager. Supported the proposal for a new ‘Process’ industry creation by assisting in current industry verticals evaluation, exploring the potential for reallocation and constructing customer allocations scenarios.- Other: Manufacturing Engineering (assisted in new customer categorization system), Survey Capabilities (supported proposal for survey potential and best practices for PTC concept testing), Aerospace & Defense (research in trends)

Cambridge, Massachusetts, Us

Managed 70 students across 6 grades, 50 volunteer ESL teachers and 6-10 leadership members. Increased student enrollment from 35 to 70+ by facilitating recruitment campaigns and info sessions. Instilled a 10-week curriculum by leading design and organization early in the semester. Delegated responsibilities and provided direction to leadership team. Tracked budgeting expenses and lead efforts for grants and fundraising.

Cambridge, Massachusetts, Us

Managed 10-12 volunteer ESL teachers from Monday to Friday, taught 2hrs weekly, and organized 5 educational projects for 3rd grade student and social events for community bonding.

Cambridge, Massachusetts, Us

Volunteer ESL teacher for students in Boston's Chinatown community; volunteered two hours weekly creating fun lessons and English learning curriculum.

Oakland, Ca, Us

- Worked full time for six weeks as camp co-teacher to groups of children between ages 4-7. - Taught children in class sizes of 12-15 in art, science, and P.E.- Collaborated with fellow staff to smoothly run daily activities focused on the camp’s key values (e.g. collaboration, determination, and reflection).

Wellesley, Ma, Us

- Worked as part of the marketing team to promote Wellesley’s career department’s presence on campus. - Executed outreach projects including filming, editing & production of six marketing clips and managed social media on Facebook and Instagram.- Developed informational material (according to department design standards and creatively on my own) to advertise events or resources. Developed skills in Adobe Suite.

- Coordinated events between Boston-area colleges and organized the logistics- Contributed to planning and execution of organization’s largest campus event, the Night Market with over 500 attendees

Woonsocket, Ri, Us

- Worked up to 15hrs per week assisting Lead Pharmacist. - Responsible for 250+ prescriptions per shift, inventory audits, organizing stock and paperwork, handling customer service calls and check-outs. - Received two customer service awards for providing excellent customer service. Learned to work effectively in fast-paced and multi-tasking environment.

Bachelor Of Arts - Ba, Biology

International Baccalaureate High School Diploma, Physical Sciences