Sydney Fitzgerald Email & Phone Number

Ambler, PA, US

United States

Austin, Texas Metropolitan Area

Re-designed annual review process for the company, making it more employee focused by aligning with their particular skill set and role specific development needsPioneered career growth planning, offering customized targets for employees based on individual goals as well as key performance indicators for tracking and accountabilityResearched professional.

Austin, Texas, United States

Led a team of 15 Software Engineers and Business Analysts assuring all employees achieved a utilization of 85% or greater and provided coaching on professional growth plansManaged relationship with contracting vendors, and oversee work management for any contractors within the organizationCreated and updated internal and standard procedures including but.

New York, New York

-Leading the help desk operations and customer service platform management for two programs providing personalized, daily math assignments of varying difficulty for students across 40+ schools nationwide.-Resolving an average of 25 issues weekly across both programs, ranging in urgency from high to very high priority.-Collaborating with engineering leads.

Greater New York City Area

-Established the project plan timeline and deliverables for launching 16 new schools within the program for 2016 and 2017. -Adhered to project deadlines and deliverables, reviewed school specific operations, and included design requirements. -Coordinated communication across multiple teams to ensure the school started the program on time.-Led account.

Washington D.C. Metro Area

-Ensured the successful completion of project planning for psychometric development for the inaugural Smarter Balanced Educational Assessment – including 15 assessments administered in 14 states plus the U.S. Virgin Islands.-Directing a cross-functional team of 7 through research and project operational activities. -Delivered key statistical analyses for.

National Harbor, MD

-Managed the scholarship application process for over 200 applicants nationally, including program promotion, answering FAQ’s, determining awards, and final distribution of funds to recipients and universities.-Created and managed weekly professional development webinars for School Nutrition Professionals across the United States, including arranging CEU.

University Park, PA

New York, NY

Group Leader and Schedule Coordinator for this summer enrichment program based at I.S. 313 in; Oasis Summer Programs are partnered with St. Johns University to provide academic support as well as training in enrichment areas such as art, performing arts, athletics, and environmental awareness. Directly responsible for activities and monitoring of 20 sixth.

Intern for the Research and Policy Support group, a new division created within the Department of Education to meet the increasing demand for accurate and actionable data reporting on student and school success. - Assisted in strategizing on the creation of a online tool to better facilitate communication between those requesting data and the department of.

New Paltz, NY

Teaching Assistant and Substitute at school for students labeled “at risk”. Assisted in creating daily lesson plans in youth development and technology. Consulted, one-on-one with middle school students, helping them to utilize classroom technology. Executed office tasks such as answering phones, filing, and scheduling appointments.