Sydney Fitzgerald Email & Phone Number

Ambler, Pa, Us

United States

Austin, Texas Metropolitan Area

Re-designed annual review process for the company, making it more employee focused by aligning with their particular skill set and role specific development needsPioneered career growth planning, offering customized targets for employees based on individual goals as well as key performance indicators for tracking and accountabilityResearched professional development opportunities and mappend them to role based competency frameworkDesigned role based rubrics for all roles within the company by collaborating with key stakeholders within technical practice areasPlanned out a annual calendar for internal “Brown Bags” and collaborating with presenters on topics that will allow for learning opportunities in the organization

Austin, Texas, United States

Led a team of 15 Software Engineers and Business Analysts assuring all employees achieved a utilization of 85% or greater and provided coaching on professional growth plansManaged relationship with contracting vendors, and oversee work management for any contractors within the organizationCreated and updated internal and standard procedures including but not limited to, project onboarding, annual reviews, peer reviews, individual development plans, and project success metric documentationInterviewed and drove onboarding process for all new team members make sure they feel supported and have the resources needed to be successfulFacilitated project specific Workstream Support Sessions to achieve full project team alignment and tackle technical hurdles that come along in the development processProvided hands-on operational support to projects within the organization: collaborating with project manager to ensure project hits 45% profitability metric, assuring project is properly staffed, and prepared JIRA report for velocity and sprint targets.

New York, New York

-Leading the help desk operations and customer service platform management for two programs providing personalized, daily math assignments of varying difficulty for students across 40+ schools nationwide.-Resolving an average of 25 issues weekly across both programs, ranging in urgency from high to very high priority.-Collaborating with engineering leads on daily issue management and prioritization of bugs and reports identified.-Communicating top priorities from partner schools to the engineering team to promote collaboration and problem-solving.-Developing and managing the internal project work management system for 12 individuals within JIRA Issue Management.-Designing a customer support dashboard and establishing confluence pages to communicate current bugs, priorities, and workarounds to school partners.-Documenting internal processes, how-to lists, and user guides to communicate new program features.-Delivering professional coaching to associate and management level employees.-Owning the organization's event planning and community building committee. -Planning both in person and digital events for 100 employees across 5 time zones.

Greater New York City Area

-Established the project plan timeline and deliverables for launching 16 new schools within the program for 2016 and 2017. -Adhered to project deadlines and deliverables, reviewed school specific operations, and included design requirements. -Coordinated communication across multiple teams to ensure the school started the program on time.-Led account management for daily program operation of personalized math programs at 20 schools across six states. -Analyzed school data and operational trends in order to present innovative solutions to our school partners.-Inspected implementation technical difficulties and coordinated fixes between the technology team and the in-school teams.-Represented department on five cross-functional projects enabling tech enhancements and future program framework planning and development.

Washington D.C. Metro Area

-Ensured the successful completion of project planning for psychometric development for the inaugural Smarter Balanced Educational Assessment – including 15 assessments administered in 14 states plus the U.S. Virgin Islands.-Directing a cross-functional team of 7 through research and project operational activities. -Delivered key statistical analyses for the Hawaii State Department of Education pertaining to the Hawaii State Educational Assessments, driving continuous testing improvements implemented at the state level.-Confirmed the accuracy of test construction and trial simulations pertaining to Hawaii and Oregon statewide grade 3-12 academic assessments.-Collaborated with three internal teams providing consultation to the State Departments of Education in Utah and Minnesota along with 100 educator panelists on accurate placement of cutoff scores for each achievement level and review of Academic Standard Levels.-Daily management of two junior level employees.

National Harbor, Md

-Managed the scholarship application process for over 200 applicants nationally, including program promotion, answering FAQ’s, determining awards, and final distribution of funds to recipients and universities.-Created and managed weekly professional development webinars for School Nutrition Professionals across the United States, including arranging CEU for attendees.

University Park, Pa

New York, Ny

Group Leader and Schedule Coordinator for this summer enrichment program based at I.S. 313 in; Oasis Summer Programs are partnered with St. Johns University to provide academic support as well as training in enrichment areas such as art, performing arts, athletics, and environmental awareness. Directly responsible for activities and monitoring of 20 sixth graders, providing counseling, educational and interpersonal guidance on a daily basis. Quickly problem-solved, responded and mentored when social, emotional or interpersonal issues occurred during the day among students.

Intern for the Research and Policy Support group, a new division created within the Department of Education to meet the increasing demand for accurate and actionable data reporting on student and school success. - Assisted in strategizing on the creation of a online tool to better facilitate communication between those requesting data and the department of education. - Completed the first draft of development suggestions for this research-requesting tool and user guide, compiling data from all available sources at the Department of Education. Policy and Volunteer Experience

New Paltz, Ny

Teaching Assistant and Substitute at school for students labeled “at risk”. Assisted in creating daily lesson plans in youth development and technology. Consulted, one-on-one with middle school students, helping them to utilize classroom technology. Executed office tasks such as answering phones, filing, and scheduling appointments.