Sydney Moss Email & Phone Number

San Jose, Ca, Us

Club Cisco (Chairman's) Winner FY2023 as a top 1% performer of Cisco's sales force.As a Renewals Manager at Cisco, I am dedicated to ensuring the continued success and satisfaction of our client base through the effective management of service contract & subscription renewals. My role encompasses a blend of customer engagement, strategic sales initiatives, and account management, with a strong focus on fostering long-term client relationships. Key responsibilities include:•Customer Relationship Management: Cultivate lasting relationships with customers, ensuring their needs are met and concerns are addressed, contributing to a positive experience that encourages contract renewal.•Contract Lifecycle Expertise: Oversee the entire renewal process, from monitoring expiration dates to preparing and negotiating renewal agreements, ensuring a smooth and efficient customer experience.•Revenue Growth: Meet and exceed sales and revenue targets by securing renewals, while identifying opportunities for upselling and cross-selling Cisco's innovative solutions.•Cross-functional Teamwork: Collaborate closely with Cisco's sales, customer success, and support teams to create cohesive customer strategies and deliver exceptional service.•Data-Driven Insights: Utilize customer data and analytics to inform renewal strategies, predict renewal outcomes, and identify potential risks, driving data-informed decisions.•Strategic Planning: Develop and implement targeted strategies to maximize renewal rates and minimize churn by aligning with customer needs and adapting to evolving market trends.•Compliance and Documentation: Ensure all renewal operations are in strict compliance with Cisco's policies and regulatory requirements, maintaining accuracy and integrity in all documentation.•Performance Reporting: Provide comprehensive reports on renewal activities, forecasts, and performance metrics to leadership, enabling informed decision-making and strategy refinement.

San Mateo, California, Us

• Managed all renewals for Farsight Security from quoting through the booking process.• Developed renewals program, policy, and workflow.• Collaborated with sales operations team to review and update contracts.• Initiated early and frequent contact with customers to identify potential at-risk renewals.• Coordinated with customers and partners to effectively manage the ordering process within budget cycles.• Partnered with account managers to increase and secure all subscription services renewals.• Consistently met or exceeded quota, demonstrating success in this data-focused sales position with high attention to detail and presentation skills.• Generated demand for and increased services revenue from existing customers while driving upsells across the portfolio during regular account reviews.• Engaged with manager/director/CXO level of customers' management teams from IT to procurement.• Executed a consistent sales methodology, maintained Salesforce CRM data hygiene, and delivered highly accurate forecasts.

Redwood City, California, Us

• Focused on Check Point Enterprise Accounts License Renewal business, collaborating with Local Distributor and Partner Sales teams• Aimed at maximizing services revenue from the existing customer base and driving upsells during account reviews• Partnered with Enterprise Account Managers to increase and secure all renewals• Generated demand and increased services revenue across the portfolio, emphasizing emerging products• Motivated and trained channel partners on Check Point's portfolio with a focus on services renewals and upgrades• Engaged with Manager/Director/CXO level of customer management teams from IT to Procurement• Executed a consistent sales methodology, maintained Salesforce data hygiene, and delivered highly accurate forecasts• Held a quota-carrying, data-focused sales position with high attention to detail and presentation skills

Redwood City, California, Us

• Managed a defined list of Check Point accounts, focusing on prospecting new business, renewals, refreshes, and upsells through outbound calls and emails.• Engaged with re-sellers, partners, and distributors with tact and commitment to close sales.• Collaborated closely with the outside sales team by participating in team calls and area conferences.• Maintained open communication with the Check Point field team to discuss and share opportunities and territory-specific issues.• Conducted outbound calls to prospective and existing customers to qualify and develop leads.• Generated interest in products through various campaigns, including trade shows and webinars.• Scheduled appointments for the sales team.• Utilized product knowledge and active listening skills to gather necessary information for identifying needs and opportunities.• Tracked and measured daily sales goals and metrics using the Salesforce database.• Managed both inbound and outbound pre-sales activities.

Bachelor’S Degree, Child Development And Family Studies

Associate’S Degree, Early Childhood Education And Teaching

High School, General Education