Han Nguyen Email & Phone Number

• Act as a liaison between the clients and the agency by providing exceptional service and support through phone calls and emails.
• Assist Account Managers to document meetings’ notes, create deliverables, and handle accounts’ QA check on multiple advertising platforms.
• Generate monthly campaign performance and budgeting reports, and other administrative files, documents, and invoices.
• Collaborate with cross-functional team to build and execute advertising campaigns in the timely manner.
• Operate onboarding process for new clients.
• Identify and resolve any issues relates to the accounts.

Long Beach, California

• Guided a group of at least five students through various statistical problems, students resulting in increasing their grades up to a letter
• Enthusiastically assisted students to understand difficult subjects or concepts by converting complicated problems to simpler context

• Curated ideas and collaborated with other departments to design social media promotional plans and campaigns, increasing organizational awareness and driving merchandise sales
• Designed and crafted email marketing campaigns, increasing the open rate by 2% with an average of 30%, and the click on rate by 6%.

• Researched the markets, collected information, and analyzed data to come up with effective marketing plans and ideas
• Created and presented marketing ideas to the clients, and managed the agency's social media platforms

• Recommended promotions and affordable airfare and tours and created travel plans for the customers, increasing sales profit.
• Identified and solved customers' problems quickly, exceeding customers' satisfaction.
• Performed administrative tasks such as answering phone calls, managing and organizing office materials, files, schedules, and clients database.
• Maintained businesses and customers long term relationships.

Garden Grove, California

• Multitasking by greeted customers and managed the stores at the same time, improved the store customer service performance.
• Efficiently operated POS cash register (50 transactions on an average/ a day) with little to no mistake handle a large bill and/or orders.

Sacramento, California Area

• Was flexible when encountered on different occasions, minimizing customers' complaints on the store services and quality.
• Led the team of four people to perform work efficiently during rush hours, improving customer satisfaction on the service by 5 to 10% in 7 months

Sacramento, California Area

• Organized completing assigned documents (50 documents on an average/day)
• Was detailed- oriented when entering students’ information on the system accurately
• Assisted students (average 10/ day) to resolve their problems/questions about the lecture in a motivating tone, resulting in passing their classes with a B or better (80% or above)

Bachelor'S Degree, Marketing, 3.67

Activities and Societies: American Marketing Association

Associate Of Science - As, Business Administration And Management, General, 3.9