Manage the undergraduate admissions process to the College of Education by maintaining the admissions database using Microsoft Access. Builds reports using Microsoft Excel outlining program admission accomplishments, statistics and performance data. Works closely with team members to deliver project requirements, develop solutions and meet deadlines. Demonstrates self-reliance by meeting and exceeding workflow needs. Provides excellent service and attention to customers when face-to-face or… Show more Manage the undergraduate admissions process to the College of Education by maintaining the admissions database using Microsoft Access. Builds reports using Microsoft Excel outlining program admission accomplishments, statistics and performance data. Works closely with team members to deliver project requirements, develop solutions and meet deadlines. Demonstrates self-reliance by meeting and exceeding workflow needs. Provides excellent service and attention to customers when face-to-face or through phone conversations.Contributions:• Point of contact and member of the Academic Regulation Committee in the College of Education.• Served as informational expert in Archivum Sprint Zero-USF initiative.• Organized Graduate Student Fair for prospective graduate students in the College of Education with the Assistant Dean of Academic Affairs.• Assists in coordinating and running recruitment events year-round.• Coordinates new employee onboarding training. Show less

Acted as liaison between students, parents, university officers, and administrators. Handled daily operations of the main office by answering the telephone, addressing student concerns, and connecting students with faculty. Managed and resolved all customer concerns in an effective and timely manner. Assisted in training paraprofessional work study staff.Contributions:• Handled all delegated tasks, including transcript evaluation and preparing orientation documents for the summer… Show more Acted as liaison between students, parents, university officers, and administrators. Handled daily operations of the main office by answering the telephone, addressing student concerns, and connecting students with faculty. Managed and resolved all customer concerns in an effective and timely manner. Assisted in training paraprofessional work study staff.Contributions:• Handled all delegated tasks, including transcript evaluation and preparing orientation documents for the summer orientation cycle.• Cleaned and organized offices, materials and supplies to support maximum efficiency for a team of 10 advisors. Show less

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control. Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift. Organized and updated schedules to optimize coverage for expected customer demands. Taught staff how to handle difficult situations with… Show more Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations. Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control. Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift. Organized and updated schedules to optimize coverage for expected customer demands. Taught staff how to handle difficult situations with calm and professionalism.Contributions:• Increased all department sales by 60% in 2014 reaching our fiscal goal• Improved customer engagement with merchandising restructuring• Successfully used innovative methods to increase sales• Voted “Team Member of the Year” in 2013• Promoted from entry-level position with increasing levels of responsibility Show less