Sydney Ouwinga Email & Phone Number

Maryville, Tn, Us

Chicago, Illinois, United States

Cross-Team Collaboration: Work closely with leadership, HR, sales, marketing, finance, and technology teams to identify and implement process improvements, fostering a culture of efficiency and continuous improvement across the organization.Tool and Office Management: Oversee and manage contracts for key operational tools (Slack, ClickUp, Microsoft, Zoom) and 3 office locations in 2 countries, ensuring seamless support.Supply Chain Management: Direct a team of 2 in managing 10,000+ annual shipments, ensuring operational excellence and scalability in QualSights's logistics operations. Global Salary Band Development and Update: Conducted extensive research using 7 sources to develop and update 136 salary bands, ensuring competitive and equitable compensation across the organization. Advanced Project Management System Enhancement: Revolutionized the company's project management infrastructure in ClickUp by expanding custom fields from 82 to 187, significantly enhancing decision-making capabilities and OKR tracking for project delivery and executive leadership.Office Transition: Successfully led the seamless transition of the Chicago office to a new location without any interruptions in supply chain activities, demonstrating exceptional project and team management.

Remote

Project Management: Consulted on and executed special projects commissioned by the leadership team. Process Implementation: Developed and oversaw the implementation and adoption of new operational systems, processes, and policies by working closely with team leads.Project Management System Oversight: Administered ClickUp, enhancing project data tracking capabilities by expanding custom fields from 30 to 82, which significantly improved project oversight and decision-making processes for the Executive Leadership Team (ELT).Global Salary Band Development: Conducted comprehensive research using 32 sources to establish salary bands for 83 roles in USD, then developed salary range multipliers for 6 additional countries based on local cost of living and salary standards, ensuring equitable and competitive compensation practices.Event Planning and Coordination: Played a pivotal role in planning and executing 2 company retreats, involving venue and activity research, RFP management, RSVP and flight detail tracking for 33 and 51 attendees respectively, and real-time event support.Vendor and Office Management: Managed contractual negotiations and operational needs for three office locations in Chicago, Salt Lake City, and Barcelona, serving as the primary contact for site representatives and ensuring seamless support for in-office teams.Tool and Security Administration: Acted as the administrator for key operational tools including Slack, ClickUp, Microsoft, Zoom, and Brex, overseeing essential digital platforms for internal communication, project management, and company operations.Holiday Schedule Coordination: Orchestrated the company holiday schedules for 7 countries, accounting for unique regional and city-specific holidays, demonstrating meticulous attention to cultural differences and employee well-being.

Collaborative Project Delivery: Acted as the primary project manager for 38 complex projects, supporting an additional 20 as backup, with participant numbers ranging from 10 to 335 and budgets between $5,000 and $350,000, for major clients including P&G, General Mills, Estee Lauder, Clorox, Nestle, and PepsiCo.Innovative Project Management: Led the groundbreaking P&G Metamucil project involving 335 participants, introducing QualSights's proprietary Smart Coaster device. This complex, year-long project was pivotal in testing new technology and methodologies, laying the foundation for future Product Consumption Intelligence (PCI) projects, now a significant revenue source for QualSights.Organizational Excellence: Developed a specialized Excel-based participant tracker to effectively manage large-scale projects with up to 335 participants and budgets up to $350,000. This tool became essential in tracking participant engagement and project milestones, demonstrating a high level of organization and attention to detail.Leadership and Mentorship: Mentored a new Project Manager over three months, providing comprehensive training from project programming to client communication.

Innovative Process Design: Spearheaded the development of project processes and workflows for mobile qualitative and Product Consumption Intelligence (PCI) projects. This effort was instrumental in establishing operational standards for subsequent projects, significantly impacting QualSights's capabilities in delivering high-quality insights.Intranet Development: Spearheaded the development of the company's intranet on Microsoft SharePoint, named the Hub, comprising 1 parent site and 9 subsites. Managed site permissions and security groups as the Microsoft account admin, centralizing corporate resources and information flow.Documentation Template Development: Created 8 comprehensive templates for both client- and participant-facing documentation, ensuring consistency and clarity across all communication materials. Copywriting: Authored 68 detailed documents, including device usage instructions, app how-tos, and platform guides, enhancing user experience and project execution efficiency.Multimedia Content Creation: Produced 7 client-facing videos, ranging from concise 53-second introductions to in-depth 12-minute tutorials, involving scriptwriting, audio recording, and video editing. This content played a crucial role in educating clients on QualSights's offerings and facilitating smoother project onboarding.

United States

Project Execution Excellence: Acted as the primary project manager for 58 diverse projects, with participant numbers ranging from 3 to 155 and budgets between $5,000 and $250,000, serving high-profile clients like P&G, General Mills, Tyson, Bosch, and Mondelez.Innovative Project Management: Led QualSights's third-ever Connect Home project for Proctor & Gamble (P&G), involving 100 participants over 2.5 years, pioneering Product Consumption Intelligence (PCI) projects, which later became the largest revenue source for QualSights.Complex Project Leadership: Managed a highly complex, one-year Connected Home project with P&G involving 150 participants to assess the market viability of new Mr. Clean Magic Eraser products, demonstrating exceptional problem-solving and project management skills.Continuous Improvement: Spearheaded the adoption of new processes and methodologies, laying the groundwork for enhanced project management practices that supported the company’s rapid growth and innovation in market research.Strategic Collaboration: Collaborated closely with development teams and clients to implement custom technology solutions, ensuring the successful execution of complex market research projects.Team and Culture Contribution: Recognized as a top-performing project manager, known for a positive attitude, meticulous attention to detail, and a knack for handling complex projects, thereby enhancing team morale and operational efficiency.

Lake Buena Vista, Florida, United States

Reopening Strategy Document Development: Compiled and formatted post-Covid-19 reopening plans from teams across the Hotels & Resorts, Transportation, and Premium Services business segments to effectively communicate strategies with executives*Department downsized and position eliminated due to Covid-19*

Orlando, Florida

Hotel Development Roadmap Creation: Synthesized Walt Disney World’s 57-hotel total inventory to aid in long-term master planning for on-site hotel growthStrategic Planning and Market Landscape Development: Completed market landscape assessments for 6 global locations that informed FY20 strategic planningCompetitive Analysis: Develop monthly hotel product summary by compiling site visit observations and online data to identify potential threats and opportunities Concept Viability Assessment: Provide consultative support to partners and executives regarding new business initiatives to enable informed decision-makingNewsletter Publication: Create monthly industry insights newsletter to aid 682 partners in enhancing guest experiences across Disney's 54-hotel global portfolio

East Lansing

Qualitative and Quantitative Research: Executed multi-stage research plan, including 5 in-depth interviews and a survey, to inform successful podcast relaunch Project Management: Coordinated 6+ projects simultaneously across 15+ teams and organizations to promote awareness of MSU's resources and achievementsCreative Marketing: Developed marketing materials, including 3 annual report booklets, 300+ email blasts, 10 promotional videos, and 700+ social media postsContent Development: Wrote and edited text copy for press releases, promotional materials, and 4 university websites to build MSU's innovation and start-up brand

East Lansing, Mi

Data Manipulation: Coded and identified patterns in 14,656-point data set to identify most effective advertising method for leading travel brand clientData Analysis: Generated models for academic study data sets using SPSS, including linear regression, structural equations modeling, and cluster and factor analysis

Lansing

Property Improvement Coordination: Coordinated property improvements by communicating with clients and contractors to maximize sale price on 16 homes Document Preparation and Evaluation: Prepared all purchase agreements and sale contracts for 3 agents to ensure documents met legal compliance requirementsClient Care: Fostered 100+ client relationships and managed 5000-client database to ensure client retention and referrals for increased profits

Lansing, Michigan Area

Project Management: Planned, budgeted, and tracked 200+ projects to ensure deliverables were produced on time and within client specificationsResource Coordination: Coordinated resources across 3 teams and externally to ensure efficient workflows and increase profits through minimized project spendingClient Relationship Management: Managed account portfolio of 44 client firms worth $350,000 in revenue/yearLegal Document Preparation: Prepared 100+ contracts, project proposals, and billing statements to ensure mutual understanding with clients and legal compliance

East Lansing, Mi

SEO Evaluation: Prepared on-site search engine optimization evaluations and recommendations.SEO Tool Utilization: Utilized search engine marketing tools, including Google AdWords, Google Analytics, Positionly, and BrightLocal.Professional Copy Writing: Edited and authored copy for blog posts and client websites.Link-Building: Enhanced clients’ web presence through link-building.Directory Maintenance: Ensured directory accuracy by implementing information changes.

East Lansing, Mi

• Crafted visual content for Instagram, Facebook, and Twitter• Wrote new copy and updated website and social media profiles• Developed content for Facebook advertising campaigns• Project management and startup meeting support as needed

East Lansing, Mi

Campaign Management: Tracked, promoted, and updated 100+ non-confidential summaries/year for new MSU technologies through Inteum, Drupal, and Hootsuite Promotions: Wrote and translated 35 technical web stories and interviews, 40+ electronic newsletters for audiences of 50-5000, and 20 web pages per year to promote innovation at MSU Multimedia Marketing Communications: Integrated print and Internet technologies to create high-impact high-yield, multi-media marketing communications targeted at MSU researchers and companies across multiple industries for a 38% increase in disclosed inventions and 20% increase in licensing agreements

East Lansing, Mi

• Taught more than 50 students how to use Adobe Creative Suite and iMovie• Responded to customer inquiries and complaints in a professional and timely manner• Managed financial transactions, photocopying, printing, troubleshooting software, and hardware usage • Scheduled equipment and green screen room usage

East Lansing, Mi

• Analyzed five years of data on consumer behavior to implement most successful Films Program to date• Curated films to show at Campus Center Cinemas in partnership with MSU Residence Halls Association• Planned and implemented on-campus advanced screenings in coordination with Warner Bros. Pictures, Universal Studios, Open Road Films, Paramount Pictures, Relativity Media and Screen Gems • Programmed an Academy Awards-themed student film festival based on data of previous events• Created marketing campaigns promoting Campus Center Cinemas• Managed an annual $28,000 budget for Films Program events, projectionist costs and film rights purchases

Cadillac, Michigan

• Handled payment transactions• Organized and tracked stock• Took and prepared food orders for customers• Organized and sanitized kitchen, store, and eating areas

Master Of Science - Ms, Marketing Research

The Master of Science in Marketing Research Program at MSU has been ranked by Eduinversal, College Choice, and TFE Times as #1 among.

Bachelor Of Arts - Ba, Marketing, 3.92

Activities and Societies: University Activities Board, Day at State, Committee for Improvement of English Department

Bachelor Of Arts - Ba, Marketing, 3.92

Activities and Societies: University Activities Board, Day at State, Committee for Improvement of English Department

High School, 3.94

Activities and Societies: House of Representatives - American Legion Auxiliary Girls State, Chamber Chorale, Theater