•Compile labor market and related policy information to produce regional economic and industry reports•Conduct analysis of state and federal legislation as it relates to WEDC and Wisconsin’s economic goals•Assist with other administrative tasks such as completing internal and external requests for information

Worked as front desk representative interacting with at least 100 guests per shift checking people in/out, assigning rooms, charging items to rooms, reservations, scheduling shuttles, concierge duty, and answering phone calls.

•Conducted comprehensive survey analysis on over 150 responses from 6 surveys•Sourced 27 potential proof point stories to end up with 9 total•Organized over 100 survey responses for the Annual Survey Report Presentation and creating actionable items

•Took live calls, logged voicemails, and returned constituent calls, entering calls into the office database.•Learned and supported the apostille and authentication process, a critical constituent facing office function.•Performed clerical duties, such as data entry and organization tasks and provided research assistance to support the Secretary’s work to strengthen democracy and expand economic opportunity.•Participated in the modernization process at the office.

I interacted with at least 30 students per shift checking them in/out, answering phone calls, assisting with scheduling conflicts, providing support to writing center staff and visitors, and providing social media updates on upcoming workshops.

I assisted with planning, promoting, and attending events, helping to reconcile budgets, write grants, and provide research support, managing the website, newsletter, and social media accounts, and participating in basic administrative tasks.

Interacted with over 250 customers per week through providing excellent customer service with a wide variety of teller transactions ranging from cashing checks, deposits/withdrawals, transfers, negotiable items, payments (loans, credit cards, safe deposit boxes), CD deposits/withdrawals, etc.