Daniel Ricafort Email & Phone Number

Arlington, Virginia, United States

• Provide first-level support to end-users for hardware, software, and networking issues. • Respond to end-users’ inquiries via phone, email, and through MS Teams. • Diagnose and repair hardware problems for desktops, laptops, printers, and other peripherals.• Install, configure, and update software applications.• Identify and resolve basic network connectivity issues.• Maintain accurate records of support requests, resolutions, and system configurations.• Enforce IT security policies and assist in addressing security-related concerns and ensure compliance with IT policies and procedures.• Clearly communicate technical information to non-technical end-users.• Provide regular updates on the status of ongoing support tickets.• Work closely with other IT team members to escalate and resolve issues.• Provide remote assistance to end-users working in different locations.

Arlington, Virginia, United States

• Provide empathetic and knowledgeable assistance to patients and their families regarding healthcare services, benefit and claims inquiries, and general support. • Address patient concerns and inquiries promptly and professionally, ensuring a positive experience. • Coordinate and schedule medical appointments efficiently, considering patient preferences and availability.• Communicate appointment details, instructions, and any necessary pre-visit information clearly to patients. • Verify and validate patient insurance information to ensure accurate billing and minimize financial disputes. • Handle billing-related inquiries, providing clarification on invoices, payment options, and resolving any billing discrepancies. • Stay informed about healthcare regulations, privacy laws, and industry standards to ensure compliance in all customer interactions. • Adhere to HIPAA guidelines to safeguard patient confidentiality and privacy. • Collaborate with healthcare providers, medical staff, and other departments to facilitate clear and accurate communication with patients. • Ensure seamless information flow between patients and the healthcare team. • Conduct follow-up calls to patients to gather feedback on their healthcare experiences and identify areas for improvement. • Engage in ongoing training and development programs to stay updated on healthcare industry trends, customer service best practices, and system changes. • Collaborate with fellow customer service representatives, healthcare professionals, and support staff to create a unified and patient-centered approach to service delivery.

Makati, National Capital Region, Philippines

• Provide leadership and guidance to my assigned team. Foster a positive and collaborative work environment, encouraging continuous learning and development.• Act as a point of escalation for complex issues, providing guidance and support to resolve challenges efficiently.• Entering availability during periods of high call volume in the queue• Conducting real-time call monitoring alongside agents for collaborative feedback and improvement

Makati, National Capital Region, Philippines

• Provide excellent customer service to AT&T customers through phone.• Assist customers with inquiries, technical issues, and service-related concerns, ensuring prompt and effective resolution.• Guide customers through step-by-step troubleshooting processes and collaborate with technical teams for advanced problem resolution.• Manage customer accounts by updating personal information, addressing billing inquiries, and ensuring accurate record-keeping.• Stay informed about the latest AT&T UVERSE products, services, and technology updates.• Provide customers with detailed information about new features, upgrades, and service enhancements.• Conduct follow-up calls to ensure customer satisfaction and gather feedback on the customer service experience.• Escalate complex technical issues to appropriate support teams and follow up to ensure timely resolution.• Accurately document customer interactions, issues, and resolutions in the CRM system.• Participate in ongoing training sessions to enhance technical knowledge and customer service skills.• Identify opportunities to upsell and cross-sell AT&T UVERSE products and services based on customer needs and preferences.

Pasay, National Capital Region, Philippines

• Accurately process disbursements, including payments, reimbursements, and vendor invoices.• Verify supporting documentation to ensure compliance with company policies and regulatory requirements.• Record financial transactions in the accounting system with a high degree of accuracy.• Maintain organized and comprehensive records of disbursement transactions.• Ensure all relevant documentation is properly filed and easily retrievable for audit purposes.• Collaborate with other departments to obtain necessary information for disbursement processing.• Stay informed about financial regulations and compliance requirements related to disbursement activities.• Adhere to company financial policies and procedures to maintain internal controls.• Maintain positive relationships with vendors and address inquiries or discrepancies in a timely manner.• Verify vendor information and update records as needed.• Participate in the development and implementation of process improvements to enhance efficiency and accuracy.• Collaborate with internal stakeholders, including procurement and accounting teams, to facilitate smooth disbursement processes.• Respond to inquiries from vendors and internal staff regarding disbursement-related matters.• Escalate issues or discrepancies to the appropriate supervisor for resolution.• Assist in analysing disbursement trends and identifying opportunities for cost savings.• Contribute to financial reporting by providing accurate and timely disbursement data.

Makati, National Capital Region, Philippines

• Review and verify invoices for accuracy, completeness, and compliance with company policies.• Drafting Requests for Proposals (RFPs), processing check vouchers, and managing payments for payables and various expenses.• Ensuring the accuracy of Weekly and CV Monitoring.• Maintain organized and up-to-date files for invoices, payment records, and other accounts payable documentation.• Assist in the preparation of audit schedules and provide necessary documentation during audits.• Assist employees with the submission of expense reports, ensuring compliance with the company's expense reimbursement policy.• Conducting various banking transactions, including encashment, deposits, and facilitating interactions with government agencies.• Compiling essential documents and attachments to meet government mandatory requirements."• Aiding in the preparation of monthly, quarterly, and annual BIR Tax Returns.