Daniel Ricafort Email & Phone Number

Arlington, Virginia, United States

• Provide first-level support to end-users for hardware, software, and networking issues.
• Respond to end-users’ inquiries via phone, email, and through MS Teams.
• Diagnose and repair hardware problems for desktops, laptops, printers, and other peripherals.
• Install, configure, and update software applications.
• Identify and resolve basic network connectivity issues.
• Maintain accurate records of support requests, resolutions, and system configurations.

Arlington, Virginia, United States

• Provide empathetic and knowledgeable assistance to patients and their families regarding healthcare services, benefit and claims inquiries, and general support.
• Address patient concerns and inquiries promptly and professionally, ensuring a positive experience.
• Coordinate and schedule medical appointments efficiently, considering patient preferences and availability.
• Communicate appointment details, instructions, and any necessary pre-visit information clearly to patients.
• Verify and validate patient insurance information to ensure accurate billing and minimize financial disputes.
• Handle billing-related inquiries, providing clarification on invoices, payment options, and resolving any billing discrepancies.

Makati, National Capital Region, Philippines

• Provide leadership and guidance to my assigned team. Foster a positive and collaborative work environment, encouraging continuous learning and development.
• Act as a point of escalation for complex issues, providing guidance and support to resolve challenges efficiently.
• Entering availability during periods of high call volume in the queue
• Conducting real-time call monitoring alongside agents for collaborative feedback and improvement

Makati, National Capital Region, Philippines

• Provide excellent customer service to AT&T customers through phone.
• Assist customers with inquiries, technical issues, and service-related concerns, ensuring prompt and effective resolution.
• Guide customers through step-by-step troubleshooting processes and collaborate with technical teams for advanced problem resolution.
• Manage customer accounts by updating personal information, addressing billing inquiries, and ensuring accurate record-keeping.
• Stay informed about the latest AT&T UVERSE products, services, and technology updates.
• Provide customers with detailed information about new features, upgrades, and service enhancements.

Pasay, National Capital Region, Philippines

• Accurately process disbursements, including payments, reimbursements, and vendor invoices.
• Verify supporting documentation to ensure compliance with company policies and regulatory requirements.
• Record financial transactions in the accounting system with a high degree of accuracy.
• Maintain organized and comprehensive records of disbursement transactions.
• Ensure all relevant documentation is properly filed and easily retrievable for audit purposes.
• Collaborate with other departments to obtain necessary information for disbursement processing.

Makati, National Capital Region, Philippines

• Review and verify invoices for accuracy, completeness, and compliance with company policies.
• Drafting Requests for Proposals (RFPs), processing check vouchers, and managing payments for payables and various expenses.
• Ensuring the accuracy of Weekly and CV Monitoring.
• Maintain organized and up-to-date files for invoices, payment records, and other accounts payable documentation.
• Assist in the preparation of audit schedules and provide necessary documentation during audits.
• Assist employees with the submission of expense reports, ensuring compliance with the company's expense reimbursement policy.