- Instruction and Safety: Taught swimming techniques and water safety rules to individuals ranging from 2-month-old infants to adults, tailoring instruction to various skill levels and age groups.- Supervision and Feedback: Oversaw group swim sessions, providing constructive feedback and ensuring the safety and well-being of all swimmers.- Inclusive Support: Assisted children with and without neurodevelopmental disorders in the pool, adapting lesson plans as needed to address individual needs and facilitate socialization.- Lesson Planning: Developed and implemented lesson plans tailored to different ages and swimming abilities, enhancing skill development and progress.- Pool Maintenance: Ensured the cleanliness and organization of the pool area before and after classes, maintaining a safe and welcoming environment.- Progress Tracking: Maintained detailed records of swimmer progress on the staff portal, tracking development and adjusting instruction as necessary.- Effective Communication: Facilitated clear and effective communication with swimmers, parents, and fellow instructors to support and enhance the learning experience.

- Team Leadership: Directed and mentored the box office team and front-of-house staff, ensuring effective operations and high levels of guest service. - Transaction Oversight: Authorized and reviewed all transactions, exchanges, and returns processed by box office staff, maintaining accuracy and policy compliance.- Issue Resolution: Addressed and resolved guest grievances and concerns related to ticketing, line management, and online services, improving overall guest satisfaction.- Crowd Management: Managed guest access and flow for daily volumes ranging from 500 to 2,500 individuals, implementing strategies to handle crowding and maintain smooth operations.- Technical Support: Addressed technical issues with ticketing machines and kiosks, including software updates and signage changes, to ensure continuous service functionality.- Reporting and Documentation: Generated comprehensive daily reports on operational activities and incidents for the management team, offering insights and recommendations for improvement.- Training and Development: Trained new box office employees on ticketing systems and front-of-house protocols, ensuring consistent and efficient service delivery.- Staff Scheduling: Created and managed staff schedules to ensure adequate coverage and operational effectiveness.- Facility Management: Supervised opening and closing procedures, including routine maintenance tasks, to ensure the readiness and functionality of the box office and front-of-house areas.

Ticketing Ambassador:- Provided comprehensive information on The Edge experience at Hudson Yards, including ticket pricing and available packages, and processed transactions efficiently through POS systems at both indoor and outdoor ticketing desks.Ticket Check:- Ensured guest entry compliance within specified time frames and conducted thorough checks for prohibited items, including meals and beverages, to maintain facility standards.Turnstile Attendant:- Managed ticket scanning operations and resolved ticket-related issues by directing guests to the box office.- Oversaw the efficient flow of guests within the establishment to enhance visitor experience.Elevator Attendant:- Facilitated safe and efficient guest movement through elevators servicing levels 4, 5, 100, and 101, delivering high-quality customer service to optimize the guest experience.- Coordinated with elevator groupers, employees, and prioritized guests to streamline elevator operations.Elevator Grouper:- Organized guest lines to ensure optimal elevator capacity and addressed any discrepancies or questions prior to boarding.- Conducted procedural checks to enforce policies regarding prohibited items such as beverages and meals before permitting elevator access.Deck Attendant:- Supervised guest activities on the outdoor sky deck, enforcing safety protocols and reporting lost items or policy violations.- Responded to guest inquiries and resolved issues to ensure a secure and enjoyable environment.Exit Check:- Directed guests through the exit process from The Edge experience and conducted hourly ticket scans to manage guest access and maintain orderly exit procedures.

Greeter:- Implemented city and federal COVID-19 safety procedures for guests prior to entry, ensuring adherence to health regulations and creating a safe environment.Box Office:- Welcomed guests to the venue, operated ticketing systems, and managed the sale of on-site tickets.- Addressed visitor queries and concerns professionally while enforcing venue policies.- Coordinated guest flow in and out of the event space and directed patrons to facilities, such as restrooms, to enhance the overall guest experience.Retail:- Received and unpacked merchandise, displayed and organized items on the sales floor, and processed transactions through the POS system.- Captured and edited guest photographs using exhibit software, and provided troubleshooting support for electronic devices.- Actively addressed and resolved guest inquiries, and introduced and trained new employees on store operations and customer service.Virtual Reality (VR):- Greeted guests and explained virtual reality procedures, ensuring a smooth and informative experience.- Troubleshot headset issues, processed transactions via the POS system, and maintained hygiene by disinfecting ocular systems and seating areas.

- Conducted face-to-face interactions with the public to promote and support the non-profit organization Care, utilizing strong interpersonal skills to drive engagement and donations.- Mastered and delivered key campaign messaging and scripts to effectively communicate the organization’s mission and objectives, ensuring a compelling and persuasive presentation.- Attended communication and strategy training sessions as well as office meetings to enhance sales techniques and align with organizational goals.

Front Desk:- Provided a warm and professional welcome to all guests, efficiently processing transactions and managing membership sign-ups and cancellations via the POS system.- Executed phone inquiries with professionalism, conducted comprehensive facility tours, and performed precise data entry.- Trained new employees in customer service protocols and handled inquiries in both English and Spanish, enhancing operational efficiency and client satisfaction.Maintenance:- Ensured the cleanliness and functionality of gym equipment, restocked vending machine supplies, and meticulously cleaned and disinfected restrooms and locker rooms.- Oversaw the maintenance of cleaning stations, ensuring the availability and proper organization of cleaning supplies to uphold high hygiene standards.

- Enforced city, federal, and The Rink at Rockefeller's health and safety protocols related to COVID-19 to ensure compliance and safeguard public health.- Scanned guest tickets and managed the distribution of rental ice skates, accommodating sizes ranging from infant to adult size 12.- Provided informative guidance on local attractions and historical points of interest to tourists, leveraging extensive knowledge of the area.

Front Desk:- Delivered clerical support to center management, including processing adult and youth memberships and handling various forms of payment such as credit cards, money orders, and checks using POS systems.- Managed incoming and outgoing phone calls, providing accurate information and directing inquiries to appropriate departments.Maintenance:- Performed thorough cleaning and maintenance of women’s locker rooms, restrooms, showers, gym equipment, mirrors, lobby areas, and classroom spaces to ensure a hygienic and welcoming environment.Lead Winter Counselor:- Supervised and guided a group of 10 adolescents (ages 12-14) through structured daily activities, ensuring engagement and safety.- Coordinated and managed seasonal camp activities for three separate groups (ages 4-14), overseeing counselors' duties and implementing daily agendas.- Conducted in-pool safety monitoring for all groups, managed the sign-in and sign-out processes, and performed data intake to address individual needs of children.