Sydney Whitehead

Sydney Whitehead Email and Phone Number

Senior Customer Success Manager at Intuit Mailchimp | 7+ years in Customer Success @ Intuit Mailchimp
Sydney Whitehead's Location
Maitland, Florida, United States, United States
Sydney Whitehead's Contact Details

Sydney Whitehead work email

Sydney Whitehead personal email

n/a
About Sydney Whitehead

Customer focused professional with 7+ years of experience in Customer Success.

Sydney Whitehead's Current Company Details
Intuit Mailchimp

Intuit Mailchimp

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Senior Customer Success Manager at Intuit Mailchimp | 7+ years in Customer Success
Sydney Whitehead Work Experience Details
  • Intuit Mailchimp
    Senior Customer Success Manager
    Intuit Mailchimp Aug 2023 - Present
  • Intuit Mailchimp
    Customer Success Manager
    Intuit Mailchimp Dec 2021 - Jul 2023
  • Navis
    Client Success Strategist
    Navis Jan 2021 - Dec 2021
    - Developed and managed contacts at all organizational levels to establish and achieve a Trusted Advisor relationship. - Consulted with clients on an ongoing basis to idenitfy business challenges and prepare or update strategic recommendations to optimize NAVIS software solutions with a focus on achievement of client monthly, quarterly, and annual goals. - Conducted thorough and insightful data analysis with clients to facilitate positive change within client's organization. -… Show more - Developed and managed contacts at all organizational levels to establish and achieve a Trusted Advisor relationship. - Consulted with clients on an ongoing basis to idenitfy business challenges and prepare or update strategic recommendations to optimize NAVIS software solutions with a focus on achievement of client monthly, quarterly, and annual goals. - Conducted thorough and insightful data analysis with clients to facilitate positive change within client's organization. - Coordinated with Implementation Department to ensure successful product setup, integration and account maintenance. - Provided product leadership and support to the System Consultant, Product Managers and Client Success Managers and identify upsell opportunities for increased client operational entanglement. Show less
  • Amadeus
    Customer Success Manager
    Amadeus Jan 2020 - Jan 2021
    Orlando, Florida, United States
    -Manage 40+ Key, strategic and core accounts on a daily basis, providing strategic email marketing plans, continued GMS usage training sessions, troubleshooting product issues, participating in weekly, bi-weekly and monthly status calls to ensure timelines are being met and performance is up to standard.-Conduct quarterly and monthly business reviews to Key and Strategic accounts, resulting in opportunity awareness and strategic development to ensure efficient usage of the platform, and… Show more -Manage 40+ Key, strategic and core accounts on a daily basis, providing strategic email marketing plans, continued GMS usage training sessions, troubleshooting product issues, participating in weekly, bi-weekly and monthly status calls to ensure timelines are being met and performance is up to standard.-Conduct quarterly and monthly business reviews to Key and Strategic accounts, resulting in opportunity awareness and strategic development to ensure efficient usage of the platform, and meet customer goals and expectations.- Maximize revenue through up-sell opportunities, email best practices and data segmentation.- Discuss and develop cross channel strategies with digital media and web solutions to provide cohesiveness across all campaigns. Show less
  • Amadeus
    Account Coordinator
    Amadeus Aug 2018 - Jan 2020
    Orlando, Florida, United States
    - Manage 20+ accounts on a daily basis, assisting in email marketing strategy, overall GMS utilization and ensuring that all client goals are consistently being met.- Report directly to Senior Account Strategist to identify opportunities and assess risks for each client.- Assist in building Quarterly Business Reviews for Key Accounts to discuss current state, report on email marketing results and provide solutions to increase revenue.
  • Tambourine: Technology And Creativity For Hotels And Resorts
    Client Success Manager
    Tambourine: Technology And Creativity For Hotels And Resorts Aug 2017 - Aug 2018
    Miami/Fort Lauderdale Area
    • Work with key agency departments to manage campaigns, creative development, quality assurance and digital marketing budgets• Manage day-to-day interaction with large domestic and overseas clients• Contribute strategy and creative input designed to accelerate our clients’ traffic and sales.• Monitor KPIs and activity reporting
  • Spectra By Comcast Spectacor
    Concessions Manager
    Spectra By Comcast Spectacor Dec 2016 - Aug 2017
    Tallahassee, Florida Area
    • Create and effectively communicate the weekly schedule for food & beverage department employees and concession volunteers for all major events.• Assist with recruiting, interviewing, hiring and training of potential new team members. • Supervise activities of stand attendees and cooks; maintain level of inventory throughout events; oversee set-up and closing procedures as well as paperwork for concession stands.• Enforce company policies and procedures; resolve all guest and… Show more • Create and effectively communicate the weekly schedule for food & beverage department employees and concession volunteers for all major events.• Assist with recruiting, interviewing, hiring and training of potential new team members. • Supervise activities of stand attendees and cooks; maintain level of inventory throughout events; oversee set-up and closing procedures as well as paperwork for concession stands.• Enforce company policies and procedures; resolve all guest and volunteer issues regarding inventory, paperwork, and money. Show less
  • Spectra By Comcast Spectacor
    Food & Beverage/ Marketing Intern
    Spectra By Comcast Spectacor Aug 2016 - Dec 2016
    Tallahassee, Florida Area
    • Assisted with and learn the planning, promotion, and day-of-event operations of family shows, concerts, and arena sporting events.• Assisted with Grassroots marketing research and execution by going out into the community to represent the arena at career fairs, festivals and other high traffic events to promote upcoming events.•Answered telephone calls and responded to inquiries.•Learned to maintain and build the social media databases.•Assisted in training of new intern… Show more • Assisted with and learn the planning, promotion, and day-of-event operations of family shows, concerts, and arena sporting events.• Assisted with Grassroots marketing research and execution by going out into the community to represent the arena at career fairs, festivals and other high traffic events to promote upcoming events.•Answered telephone calls and responded to inquiries.•Learned to maintain and build the social media databases.•Assisted in training of new intern rotations and new Non Profit Organizations working the concessions stands. Show less

Sydney Whitehead Skills

Salesforce Mailchimp Microsoft Powerpoint Troubleshooting Audience Segmentation Digital Marketing Customer Relationship Management Html Non Profit Leadership Microsoft Word Microsoft Excel Mobile Communications Email Facebook Advertising Cms Staff Scheduling Customer Service Google Analytics Email Marketing Teamwork Marketing Strategy Content Management Systems Google Drive

Sydney Whitehead Education Details

Frequently Asked Questions about Sydney Whitehead

What company does Sydney Whitehead work for?

Sydney Whitehead works for Intuit Mailchimp

What is Sydney Whitehead's role at the current company?

Sydney Whitehead's current role is Senior Customer Success Manager at Intuit Mailchimp | 7+ years in Customer Success.

What is Sydney Whitehead's email address?

Sydney Whitehead's email address is sy****@****imp.com

What schools did Sydney Whitehead attend?

Sydney Whitehead attended Florida State University, Florida State University - College Of Business.

What skills is Sydney Whitehead known for?

Sydney Whitehead has skills like Salesforce, Mailchimp, Microsoft Powerpoint, Troubleshooting, Audience Segmentation, Digital Marketing, Customer Relationship Management, Html, Non Profit Leadership, Microsoft Word, Microsoft Excel, Mobile Communications.

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