- Managed over 10 staff members throughout a shift - Worked in a fast paced environment, routinely multitasking for minimizing restaurant wait time- Enhanced customer’s experience through listening and appropriately handling dissatisfied customers via in person or by phone- Engaged with customers to give them a unique and satisfied experience- Memorized over 30 cocktails and gained strong knowledge of the craft beers and wine- Responsible for all the cash handling during the shift and making sure all credit card tips were correctly entered by each server at the end of a shift- Responsible for daily recording credit card and cash profits and balancing a cash till and safe

- Handled large table sections at a fast pace to ensure customer satisfaction- Memorized a plethora of different Italian wines and dishes in order to give a detailed explanation to guests- Worked individually or in a small group to host large events and accordingly plan the event to ensure drinks, food, and desserts were served on time- Maintained a positive attitude to show customers appreciation and give them a great experience

- Worked individually and maintained a clean and safe shopping environment for customers- In charge of designing displays to encourage purchases- Assisted individuals by putting outfits together, helping their confidence and experience- Managed inventory and purchase orders to help new pieces timely get on display- Created content for social media pages to increase new customer engagement

- Assisted in the design of the store displays to appeal to customers and encourage purchases- Helped operate and plan events to ensure they ran smoothly and customers were satisfied- Assisted customers with design opinions and arranging decor pieces- Dealt with inventory updating and pricing to help items move to the floor faster

- Followed a 5 step checkout process to give customers a unique and satisfying experience- Answered phone calls and properly redirected the call to give customers the proper help- Responsible for a $2,000 cash drawer and ensuring high care to prevent fake bills being accepted and proper change being returned to customers- Deescalated situations with upset customers to make them feel understood while protecting the integrity of the company