Responsible for Client management & Portfolio growthStrong understanding of clients’ business needs and goals.Help clients implement their business models and best utilize the product. Client’s strategy planning and provide ready-to-use solutions to add value to the client’s Value Proposition.Conduct regular meetings with clients to provide consultancy on portfolio growth using all possible channels.Analyzes, business processes, and transaction data to draw refined information that provides insight and value-added information to decision-makers and key stakeholders.Coordinate with internal teams for swift resolution of operational issues and to deliver operational support to clients.

Responsible for smooth operations on a strategic client of the organization.Analysis and forecast strategies to handle expected workload with available resources.Process, review, and manage multiple queues in the Issue Tracking SystemProblem-solving and frequent analysis to ensure Data Integrity.Understand the dynamics of the ever-evolving Payment Card Industry & the risk associated.Fraud Prevention, analyze behavior, trends, and propose measures to prevent loss.Collaboration with internal teams to provide operational support to clients.  Weekly/Monthly reporting to higher management.Validate resource KPI and annual client survey.

Responsible for the efficient and effective management and operational oversight of Daewoo Express Bus Service Ltd. My duties primarily include but not limited toInternal Controls and Budgeting (operations and planning)Business Excellence (increasing efficiency and effectiveness of major costs against revenue)Database Management (TMS- Ticket Management System; FMS- Fuel Management System)Data Analysis and reporting on fuel consumption to efficiency output.  Operational Oversight and Dispute Management.

Monitor project progress from initiation to delivery and post-project services. (tools: Microsoft Excel and Planner, Trello, Slack, Bit-bucket, Resource skill-set, and planning)Assisting project digital marketing launch strategies on WordPress landing pages, Facebook, Twitter, Instagram.Daily reviews and updates to the project manager and also assisting in client management.Weekly meeting with executive leadership on project progress and further planning.

Organized two successful events.1- Arcul'17 - Arts and Cultural Festival2- Farewell Night Fast NU - Batch13I mainly lead sponsors success/ vendor management/ publicity & marketing/ Budget and Audit.

course: Methods in Business ResearchAssisted in 1. Evaluating excel and SPSS statistics assignments.2. Final viva & semester project.

course: Information Technology in Business. Assisted in 1. Evaluating assignments, quiz, weekly projects and presentations. 2. Final project report and presentation.

Book keepingDaily reconciling credit/ debitsMemo issuanceMicrosoft ExcelQuick Books