Reporting to Director of Procurement - Corporate Spend. Manage corporate contracts with suppliers for Global Security and Business Resilience and Facilities with spend of $8M.Negotiated new contract with our national system integrator with a cost avoidance of ~ 9% Consolidated Alarm monitoring contracts into a national contract for ease of billingManaged our procurement managed service providers (GEP and EY), who provided outsourced sourcing support - ~$4.5 M spendConducted RFP to identify a vendor to provide emergency mass notification servicesOnboarded new Guest management system to be used at our North America locations

Description: Oversees the establishment of Citi policies and standards on all Supplier Management requirements to ensure compliance with all applicable regulations and laws across the enterprise• Directs all sourcing-related contract life cycle activities, including creation, modification and administration.• Optimizes sourcing delivery to increase organizational capabilities, and support expense reduction targets. Utilizes integrated governance framework and executive reporting to enhance partnership, increase controls and monitor contractual based performance metrics.• Develops and implements processes and controls to prevent, detect and mitigate business and sourcing risk.• Aligns sourcing strategy with business requirements to achieve service delivery and positive business outcomes. Includes dynamic process of re-evaluating market capabilities and price structures.

Serve as Online Scorecards liaison with Retail Services Operations leadership team. Successfully led initiative to migrate Citi’s fee auditing process to online scorecard, collaborating with Retail Services leadership team on 50+ requests for changes to Scorecards. Conducted a product level onshore / offshore call analysis of ~3MM contacts to determine call flow and impact on Net Promoter Score.— Directed implementation of an Associate and Manager dashboard on online scorecard, leading 20+ calls to finalize requirements. New online process facilitated same-day reporting and a tracking system for manager feedback—received Citi Star Player Award Q4 2013 for project— Drove an initiative to migrate a manual associate and manager ranking process to a module on the online scorecard, allowing for dynamic results and better control (rank report is user-specific) — Partnered with technical partners to migrate Annual Associate Performance appraisal process from a paper record to an entirely online application, inclusive of reporting on timeliness of manager and associate signoff; initiative is projected to produce significant cost savings, as approximately 6000 associates will use the new module and avoid paper appraisals for seven years

Documented project proposal for the capturing / reporting of the line of business calling the Citigroup Employee Service Line (CESL), a significant enhancement needed for forecasting and workforce management. Oversaw the addition of the Private bank as an additional line of business to CESL.— Developed, updated, and administered the CESL project team SharePoint site, enabling better dissemination of reports and leading to enhanced collaboration— Created proposal to Risk and Commercial Operations (RACO) senior management to incorporate value in procedures and adjust adverse actions for high value clients to drive customer satisfaction— Acted as an engaged contributor and person responsible for PowerPoint design winning team at inaugural Citi Management Associate Challenge case competition

Full-Time Summer internship 2005 & Part-Time Internship September 2005 - May 2006Assessed a $200MM equipment leasing option vs. a purchase option and simulated effect on HCA’s financials, and completed preliminary research on pros / cons of implementing and outsourcing an electronic invoice processing system. Drafted a proposal for adoption of a functional matrix organizational redesign. Implemented standardized metrics spreadsheet adjustments and documented metrics report preparation. — Created macros to automate monthly report; achieving 90% time savings and 100% accuracy

Oversaw branch operations, leading a six-person team; conducted assessments that led to a 30% decrease in errors over a four month period. Tested new user interface system and authored user manual. Selected as a member of a project team to assess feasibility and constraints of offering automated payment service.— Created and presented three sales pitches resulting in a 10% increase in branch revenue— Decreased new hire onboarding time 50% by revamping existing training program— Reduced errors 25% over a four month period by investigating a developing an efficiency log after investigating a branch-wide increase in data entry errors

Selected as a member of an E-commerce project team and served for one year as subject matter expert on customer service issues for implementation of an e-banking platform to give customers 24/7 online account access. Achieved highest score on an internal financial advisory services certification examination. Processed over 2000 customer requests and queries with a 99.8% satisfaction rate.

Generated J$300M ($7,692M USD) of new business over a five month period by making cold calls and networking with business contacts. Initiated collection of technical materials outlining product specs and industry terminology to streamline training program of new hires.