Sydni W. Email & Phone Number

Orlando, FL, US

Winter Park, Florida, United States

• Welcomed and checked-in guests in a warm and efficient manner, consistently demonstrating exemplary customer service and telephone etiquette.
• Accurately handled all in-house accounts, including guest names, room charges, and special requests, ensuring a seamless check-out process and addressing any issues promptly.
• Assisted with all aspects of the reservations process, including room bookings, deposit securing, and confirmation issuance.
• Monitored and maintained all avenues of hotel communication, including answering and transferring calls promptly and courteously, responding to inquiries and processing reservations promptly and professionally through.
• Ensured accurate room availability and cleanliness by coordinating with housekeeping and maintenance teams, preventing overbooking and ensuring guests received inspected rooms.
• Effectively handled guest inquiries, requests, and complaints, ensuring prompt resolution and customer retention.

• Create content and manage accounts for all social media platforms, including Instagram, Twitter, and newsletter.
• Design creative graphics for educational, promotional, and marketing purposes to advertise events, share updates, and inform on current issues.
• Take detailed minutes at all meetings.
• Research policy issues relating to affordable housing and homelessness.
• Write policy recommendations based on statistical data and empirical studies.

• Consistently generate leads through referrals, tours, and social media.
• Schedule and give tours of the property to prospective residents.
• Consistently follow-up throughout the application process until prospect signs the lease.
• Actively monitor, message, and chat with property website visitors.
• Assist current and future residents with any requests, special needs, conflicts, or complaints on-site.
• Manage, create, and post attractive marketing content on company social media. Read, interpret, and explain resident account ledgers.

• Proofread and edit official university newsletters, admissions files, documents, and emails.
• Write content for university announcements, press, and correspondence, including professor highlights, donor newsletter pieces, and admissions recruitment text.
• Assist supervisor with any miscellaneous tasks, projects, and office management.

• Worked under Katie Koestner, activist and first-ever victim of date-rape to address the issue publicly, to organize the first international summit against sexual assault.
• Corresponded with potential sponsors, donors, attendees, and supporters
• Researched numbers, emails, and addresses for attendee, donor, and guest speaker specific invitations
• Created exposure and increased popularity of the summit using social media
• Aided in the aesthetic composition of the website

Bachelor Of Arts - Ba, Women'S Studies

Education record