•Debt collection representative services, a 3rd party group service for the Du collection department to collect the outstanding amount from customers. Working under bucket 4 where customers have not paid the amount for over 8 months. I have consistently overachieved the monthly target of 420,000 AED which all involves high SME accounts. I was majorly handling accounts of customers who were UAE nationals and other nationalities as well. Also had to skip tracing customers if there was no contact available. Working as sales agent for Du post paid plans as we had a target of 5-10 plans per month.

Solving customer issues on products, services, orders, deliveries, returns cancellation, and payments.• Providing detailed information on products available on the Udaan application• Solving customer disputes on payments, orders, returns, product exchange, and cancellations.• Escalating calls to the concerned departments if required. • Meeting customer expectations, and Track orders.• Guiding customers on modes of payments on call.• Preparing reports for warehouse stats, last mile delivery reports, sales spacecapacity, and inventory stats and data analysis.• Handled customer queries.• Extending credit limits if required.• Assisted customers effectively by solving customer disputes and provided additional information on different services.• Completed supporting paperwork and data entry as required.• Captured customer information with 100% quality and accuracy, prepared and maintained service reports.• Inventory Controls.

Responsible for maintaining a positive and loyal relationship with customers.• Placed orders over the calls, on behalf of customers and ensure the delivery is on time.• Ensure the complaints are resolved and refunded the amount for the damaged products.• As its B2C placed specialty orders and ensured the products are delivered within 90 minutes.• Seek feedback from customers and ensure customers are satisfied. Handled escalation calls in the absence of supervisors.• Update management regarding the issues and problems faced by customers frequently.• Prepared monthly annual results and performance reports.