Advertising and Marketing professional with expertise in project management, client servicing and service operations, adding to 13 years of diverse industry experience, I excel at implementing complex planning and pricing for local and multinational medium to high-level projects. Known as a key player by management, I deliver analysis, expense budgeting and project implementation contributing to business processes across KSA.During my professional tenure, I managed overall client satisfaction and worked with key departments within and across external departments.This required expert negotiation, networking, and customer service skills to ensure the organization met the needs of multiple clients. A major part of my remit involved 360 campaigns for major brands including experiential marketing, brand activations, events, CSR campaigns, digital marketing, web development, app development, creative designing, POSM, Displays and exhibitions, this also involved representing and supporting projects and scale-ups with third-party and public related matters working around legal issues and risks, approval processes, policies & procedures, and business strategy.Developed and managed framework of database to link with key leads in the market representing clients, business groups and market sector specialists. Over my tenure with various organization, I have extensively established ethical workflows and maintained customer satisfaction regardless of the project value. I have regularly developed, and enhanced agency operations procedures based on individual project feedback. Dealing with stakeholders directly, I have designed and implemented efficient workflows to achieve goals efficiently reducing project costs. Throughout the period, I have proven a strong customer focus with the ability to communicate and deal with people from a diverse range of backgrounds. I have had to handle many challenging inquiries in the implementation of advanced processes and project collaborations by maintaining and developing set KPIs to monitor progress and reporting of achievements. My competencies include but are not limited to Customer Service, Proposal building, Business Strategy & Implementation, Operations Management, Data Analysis, Audit management, P&L and Cross -functional communication. I have a robust reputation for being tough yet empathetic, people rather than profit-focused, and for my extensive knowledge of structuring complex commercial transactions and ownership frameworks.