Excellent customer service skills and ability to be calm and effective in a fast-paced environment.Led recruitment, development, and retention of a team that operates with clear objectives and strategies to achievegoals.Understand Profit & Loss statements (line item level) and be able to effectively manage cost controls.Coach and counsel associates on performance issues as required.Manage work schedules according to the budgeted hours and business needs.Manage external vendors.Act as the first point of contact for all safety, customer, and associate issues and work within company guidelines to findthe best possible resolution of those issues.Self-motivated, driven with a strong work ethic.Polished interpersonal and communications skills.

Successfully provided technical support and customer service to clients. • Technical support operations and solve complex cases in a timely manner.• Maintain systems and system data and network peripherals to ensure proper operation.• Testing and maintained computer systems laptops and other hardware components.• Demonstrated expertise in troubleshooting and resolving hardware and software issues.• Installed and configured new hardware and software components and ensure proper operations.

• Identify the common proof errors that are often missed by writers and editors• Use a structured proofreading process to ensure error-free copy• Mark up copy using the classic proofreading correction marks• Proofread long documents patiently and without losing concentration• Spot and correct mistakes in grammar and punctuation• Spot and correct errors in capitalization and hyphenation• Recognize a wide range of words and identify when they are used or spelled wrongly• Use agreed (or house) style rules to ensure consistency• Judge when to change something and when to leave it as it is• Query decisively and effectively when there may be an ambiguity in the text.