Interacted with customers (Tool owners & Factory System Analysts in Texas Instruments manufacturing sites - FABs) and gathered requirements.− Responsible for designing, developing, testing and deploying AutoShell Framework based automations that interacts with the tools in TI FABs - RFAB, DMOS5, DMOS6 & DAB− Responsible for setting up automation on FAB tools and establishing communications between FAB tools & external systems using ACI Framework− Responsible for troubleshooting &… Show more Interacted with customers (Tool owners & Factory System Analysts in Texas Instruments manufacturing sites - FABs) and gathered requirements.− Responsible for designing, developing, testing and deploying AutoShell Framework based automations that interacts with the tools in TI FABs - RFAB, DMOS5, DMOS6 & DAB− Responsible for setting up automation on FAB tools and establishing communications between FAB tools & external systems using ACI Framework− Responsible for troubleshooting & resolving issues and updating process documents as needed in PMT (Process Management Tool)− Developed scripts in Perl, Python & bash scripting to auto perform Automation Engineer activities. Show less

Developed and maintained automated scripts using Python to improve operational efficiency and reduce manual intervention in various workflows.− Provided timely and effective technical assistance to end-users, troubleshooting hardware and software issues.− Monitored application performance, identifying and resolving issues before they impacted end-users.− Worked closely with vendors to escalate and track issues, ensuring timely resolutions.− Successfully resolved L1, L2 and L3… Show more Developed and maintained automated scripts using Python to improve operational efficiency and reduce manual intervention in various workflows.− Provided timely and effective technical assistance to end-users, troubleshooting hardware and software issues.− Monitored application performance, identifying and resolving issues before they impacted end-users.− Worked closely with vendors to escalate and track issues, ensuring timely resolutions.− Successfully resolved L1, L2 and L3 support tickets, maintaining a high customer satisfaction rate of 98+%.− Maintained a comprehensive knowledge base of application troubleshooting techniques, facilitating faster issue resolution.− Conducted user training sessions to enhance application usability and reduce support requests. Show less