Serving as IT Support Specialist

1. Technical Related Skills:• Managed Modern OS Deployments: Secured Windows 11, macOS Monterey/Ventura for optimal user experience.• Expert Troubleshooting: Resolved hardware, software, network issues using remote tools & automation scripts.• Cloud Services Management: Provisioned, configured, maintained user access in Office 365, Duo, Google Workspace & secured with Kaspersky endpoint protection.• Endpoint & Network Security: Deployed Malwarebytes, Kaspersky, firewalls for comprehensive threat prevention.• Exceptional User Support: Resolved issues via ticketing, chat, remote access, leveraging knowledge base & automation.• Cloud Productivity Master: Supported users & optimized workflows within Office 365 & Google Workspace ecosystems.• Streamlined Service Delivery: Utilized N-able RMM for efficient ticket management, automation & workflows. Prioritized tasks & communicated effectively with teams & users.2. Security Related Tasks:• Secure Access Enforcement: Managed user authentication & authorization with RADIUS servers & MFA for robust IT infrastructure access control.• Secure User Training: Administered Teramind.io user access, monitored activity & completion rates for effective security awareness programs. Utilized reporting & API integration for data-driven insights.3. Communication Related Skills:• Escalation Expertise: Effectively escalated complex issues, collaborated with DevOps teams & vendors for seamless incident resolution.• Exceptional Phone Support: Resolved technical inquiries & troubleshooting requests via phone, leveraging knowledge base & remote access tools for efficient diagnosis & resolution. Utilized active listening & clear communication for user satisfaction.

. Preparing official computer systems and laptops by installing operating systems like windows 10 etc.• Microsoft office installation on office PCs and laptops.• Connecting computers and laptops to company’s domain and office network.• Installing SAP software on all PCs and laptops.• Email setup and configuration through Microsoft Outlook.• Installing various softwares on PCs and laptops including but not limited to skype, adobe acrobat reader, online meeting softwares like Zoom etc.• Connecting network printers to LAN, PCs and laptops.To analyze the hardware and software issues in office PCs, laptops and printers through physical examining and running troubleshooting softwares.• Feasibility check of different softwares for the PCs, laptops and printers and their hardware.• Examining PCs connectivity with the network and company’s domain.• Checking network printers status of connectivity to the LAN.• Ensuring smooth connectivity of internet and fiber optic devices.• Providing technical support for computer hardware and software issues to internal clients including employees in other departments and external clients such as customers or vendors.Training and mentoring office staff on using computer systems, printers and company’s software.• Vendor communication for various tasks like hardware repair, network related issues etc.• Setting up multimedia projector and presentations for company’s meetings.• Written and verbal communication with head office ITS staff regarding ITS issues and solutions.