• An accomplished professional with more than 23 years of unique and rich experience primarily in BFSI domain and across multiple functions & disciplines such as management and consulting - strategy & services consulting, business relationship management, program management and delivery management• Experience in transforming business services of medium and large global enterprises using enterprise shared services • Handled large global delivery engagements in payments, core banking, credit cards, property insurance, treasury MIS, information & knowledge managements & retail domains• Led end-to-end implementation and delivery of large and complex programs; managed a wide range of account related operations including understanding business need, defining and ensuring adherence to the predefined business domain standards across varied industry verticals• Gained insightful experience in managing multiple service lines across various geographies while meeting business needs in a fast paced, dynamic and globally expanding environment • Experience in establishing a start-up IT firm from scratch and heading both Operations and Delivery of projects successfully • Resourceful in establishing & nurturing strong rapport with key clients / stakeholders and developing suitable products for them as per their requirements and adhering to SLA• Champion with a strong focus on quality & governance, and acts a facilitator for change, facilitating continuous process improvements for transformative results and delivering peak-performing teams / improved frameworks• A strategist & implementer with recognized proficiency in spearheading various departments including Finance, HR, Admin, Logistics to achieving financial and organizational goals